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Join airBaltic, apply for<h4>Junior Crew Support Administrator</h4>Salary: 1300 EUR grossWork model: OnsiteHours: Full time in shiftsLocation: airBaltic HeadquartersOpen positions: 1AirBaltic is one of the most desirable employers in Latvia. For several years we have been recognized as the Top Employer in various nationwide surveys. Stable company with more than 20 years of experience on the market and big promises for the future. We are dynamic and multinational – representatives from 33 nationalities are currently working with us. Our employees skills, knowledge, and competencies are the heart of our company’s performance management process.We will entrust you to<ul><li>Coordinate crew administrative issues e.g. sick-leave lists, taxi receipts and productivity lists registration and processing</li><li>Coordinate issues concerning crew meals and crew transport</li><li>Coordinate incoming and outgoing information (phone calls, company mail)</li><li>Welcoming new crew members and support to crew regarding office equipment and Crew Link usage</li><li>Maintain that the Briefing room common use space and equipment is in order</li><li>Coordinate crew travel requirements (visas, hotels and tickets) if necessary out of office hours</li></ul>What you will need to succeed<ul><li>Excellent communication skills and positive attitude</li><li>Willingness to work in service field and good organizational skills</li><li>Fluent in English</li><li>Good computer skills (Crew Link knowledge will be considered as an advantage)</li><li>Ability to work in shifts (6:00-14:00 and 14:00-23:00)</li></ul>

airBaltic

Come under Our wing!

Junior Crew Support Administrator

Fleet ManagerFleet Managerrequired to work for a leading Airline in Europe. This is an excellent opportunity if you are looking for a long term contract. Responsibilities<ul><li>Ensure that all maintenance carried out on the Client fleet in a dedicated region is completed in accordance with all regulatory requirements and company procedures and standards. </li><li>Monitoring of technical status of aircraft fleet on a day-to-day basis </li><li>Coordination of defect rectification with Contracted Maintenance Provider and MOC </li><li>Coordination of other maintenance related functions with ground handling providers (e.g., aircraft washing, towing, deep cleaning etc) </li><li>Assistance in continuous process improvement to ensure optimized communication and cooperation process between LM supplier and the Clients' departments. </li><li>Oversight of hangar and stores facilities </li><li>Provision of general engineering/technical advice to flight/cabin crew </li><li>Oversight of update of the local technical Library </li><li>Assist in coordination of down route maintenance support. </li><li>Management and monitoring of Contracted Maintenance Provider's performance of contractual obligations. </li><li>Performance of physical spot-checks on aircraft and maintenance providers. </li><li>Participation in Invoice checking and cost control.</li><li>Issue of Internal Work Order for performance by contracted Maintenance Organization </li></ul>Mandatory Requirements<ul type="disc"><li>Previous experience working as Fleet Engineer would be ideal</li><li>Having worked as as an Aircraft Engineer or ex-Engineer in maintenance, understanding the basic principles of doing aircraft maintenance and having commercial and communication skills.</li><li>A320 Level III training required</li></ul>Additional Information<ul type="disc"><li>Competitive day rate </li><li>accommodation allowance</li><li>1 year + contract</li></ul>Technical Representative

Fleet Manager

Silk Way Airlines GmBh is looking for Operations Supervisor. Brief Description:Acts as a single point of contact between the station and the HUB Operations Control Center by coordinating and reporting on the status of the aircraft all while ensuring that the safety and company procedures are carried out. Coordinating with the GHA in order to ensure sufficient resources are allocated for aircraft turnaround. Tasks<ul><li>Communication with local sales and reservations team regarding shipments booked for upcoming flights.</li><li>Verifying the planned buildup and loading procedures for special cargo with the Cargo Operations Engineering Dept.</li><li>Compiling and sending of FBL as well as any special buildup instructions to the Cargo Handler. </li><li>Supervision of the buildup process and verification that the buildup is done according to the company requirement (prior to aircraft arrival)</li><li>Sending pre-alerts for any special cargo booked for flights (TSC, DGR, OHGs, VEH, Engines etc ) to HUB</li><li>Ensuring that final pallet list (UWS) is complete and submitted to the Load planner (HUB, Outsourced or local)</li><li>Ensuring that the GHA is prepared for servicing the aircraft upon arrival (cargo staging, ramp parking position etc) </li><li>Ensuring flight documentation is in order and delivered to aircraft in a timely manner.</li><li>Aircraft Turnaround Co-ordination. </li><li>Issuing a turnaround report after every flight.</li></ul><ol><li>Continuous communications with OCC Duty Manager regarding aircraft turnaround status. Updating information on ETD of the aircraft.</li><li>Arranging and coordinating Ground Services (Fueling, Catering, Potable water/Lav services.)</li><li>Crew/PAX Coordination and transportation arrangements.</li></ol>Qualifications and Requirements<ul><li>Completed apprenticeship or equivalent education in the freight-forwarding / airline industry</li><li>Minimum 3 years experience in Ground Operations (preferred).</li><li>Fluency in English as well as the local language</li><li>Able to provide clear and concise communication to the respective party</li><li>Able to work under operational constraints and to tight and continuously changing deadlines</li><li>Keen perception and highly organized</li><li>Safety oriented work ethic</li></ul>

Silk Way West Airlines LLC

Operations Supervisor

Job: Security ArchitectLocation: Dublin, IrelandType: Contract (12 months +)Working arrangement: Hybrid (Occationally visit the office)Rate: 500-600 per dayElwood Roberts is working closely with a leading global Aviation business with offices all over the world. In Ireland they mainly work in the Security Sector. Today they are one of the biggest Security Companies to both residential and commercial businesses. They have a well-established office in Dublin that houses an innovative R&amp;D team. We are looking for experienced and motivated Native React Software Engineers to take a leading role in the continuous development and operation of our market leading security service.Key responsibilities &amp; duties include:<ul><li>Oversee IT Security risk assessments and evaluations of project and change initiative proposals and the proposed solutions ability to meet system and security requirements, recommending mitigating controls for identified limitations and risks</li><li>Work closely with IT Security, business analysts, solution architects and project managers to ensure security requirements are effectively addressed in all phases of project lifecycles</li><li>Review and contribute to the definition of functional and non-functional business requirements</li><li>Evaluate as-is and to-be IT security risks and controls including leveraging industry standards and practices for designing the future state solutions.</li><li>Participate in defining enterprise and application security controls and standards for production systems</li><li>Assist in identifying and assessing risk as part of the overall IT Risk Management process</li><li>Evaluate various technologies for suitable inclusion in IT solution designs</li><li>Participate in the discovery, documentation and refinement of business requirements to ensure alignment with technically viable solution designs</li><li>Participate in technical incident management and troubleshooting as needed</li><li>Draft Information Security policies, standards and guidelines as required and review technical standards produced by IT and others</li></ul>Ideally we are looking for people with the below range of experience:<ul><li>Ideally gained over 8 years experience in Information Security and security architecture</li><li>Deep understanding of the role of Information Security in IT risk management and controls</li><li>Deep understanding of the role of IT Security software engineering and application development methodologies in a complex multi-project environment</li><li>Experience in cloud and associated security technologies would be advantageous.</li><li>Proven experience to review IT Security architectures for complex multi-component systems</li><li>Demonstrated experience in reviewing conceptual, logical and physical IT security architecture deliverables</li><li>Professional certifications in relevant domains such as CISSP, CISM, CRISC, AWS-Security, CCSK, SANS GIAC.</li></ul>This is a really good opportunity to join a world class business. You will work on cutting edge technology on a complex cloud solution project. You will have fantastic support around you with excellent career opportunities to look forward to.If you are interested in applying, please submit your CV to the link provided for immediate consideration.

Security Architect

VACANCY: BUSINESS DEVELOPMENT MANAGERREPORTING TO: COMMERCIAL DIRECTORSTARLITE AVIATION OPERATIONS (PTY) LTDLOCATION: DURBAN___________________________________________________________________________Starlite Aviation Operations (Pty) Ltd has a requirement for an energetic Business Development Manager to help drive our sales and grow the business. You will attract new clients and build solid relationships while maintaining existing relationships. Other duties include market research, developing business strategies sand pitches, managing a variety of projects, and identifying new business opportunities. The successful applicant will be creative, resourceful, organised and motivated to improve our marketing strategy, enhance the company's reputation and offer innovative outlook on how to target marketing for the Group.KEY JOB RESPONSIBILITIES:<ul><li>Conduct market research and identify potential clients and new markets for opportunities.</li><li>Cultivate strong relationships with new clients, while maintaining existing client relationships.</li><li>Collating and maintaining client information in the CRM database.</li><li>Working closely with staff across departments to implement growth strategies.</li><li>Develop and implement sales strategies, client service and retention plans, and analysing sales data to inform or update marketing strategies.</li><li>Assist with drafting business plans, sales pitches, presentations, reference material and other documents as required.</li><li>Ability to manage multiple projects concurrently and meet deadlines.</li><li>Identify new business opportunities and partners.</li></ul>CRITICAL REQUIREMENTS:<ul><li>Demonstrate strong interpersonal skills with the ability to engage effectively with various levels of management, staff and clients.</li><li>Excellent written and verbal communication skills in English (French advantageous)</li><li>Proficient in Microsoft Office and relevant software.</li><li>Strong organisation and project management skills.</li><li>Ability to handle multiple projects simultaneously. </li><li>Ability to work under pressure.</li></ul>QUALIFICATIONS AND EXPERIENCE:The following is essential for this position:<ul><li>Bachelors degree in business management, marketing or related field or ability to show a good understanding of marketing linked to business operations.</li><li>5 - 7 years relevant work experience in sales, marketing, business development or similar field preferred. (Aviation industry experience advantageous.)</li><li>Domestic and International Travel.</li></ul>The above position will be filled in accordance with the Recruitment and Selection Policy to achieve the Groups Objectives and Goals.We appreciate your interest in Starlite Aviation Group. Should you not receive a response within 2 weeks, please consider your application unsuccessful.Applicants must submit their CV by Tuesday, 30th April 2024.This summary and its contents are the sole property of SAF AEROGROUP. Any unauthorised reproduction or modification of this information and contents without the express written permission from SAF AEROGROUP is prohibited and may result in legal action.

Business Development Manager

VACANCY: Application AnalystREPORTING TO: Group IT Manager (SAF Aerogroup) LOCATION: Grand Baie, Mauritius or Durban, South AfricaSAF Aerogroup has a requirement for a detail-oriented, problem-solving, and analytical individual to fill a position as an Application Analyst. The role will be stationed in Grand Baie, Mauritius or Durban, South Africa.DUTIES (BUT NOT LIMITED TO):<ul><li>Advanced support of Sage X3 on reported bugs, incidents inquiries, Support users in evaluating requirements and determining future solutions.</li><li>Manage user access and security, Manage interfaces to and from other systems, Design and manage UAT, Design, implement and maintain ERP management reports in Crystal reports and other.</li><li>Liaise with Sage X3 implementation partner for development and bug fixes, Test environment setup and maintenance, Responsible for maintaining up-to-date system documentation, Implement and test configuration changes and scripts to support the business processes, information, and security requirements.</li></ul>MINIMUM REQUIREMENTS:<ul><li>IT Degree Diploma or relevant certifications (financial modules are an advantage) or BCom with specialist areas on IT and systems Sage X3 or an ERP certification on similar enterprise ERP systems - essential Project management experience is essential. </li><li>Proven record of working on large enterprise ERP deployment projects Experience in Sage X3 version 9 or higher Financial background essential SQL language Crystal reports Power BI or Sage Intelligence reporting advantageous.</li><li>Good level of French proficiency (read, speak and write)</li><li>Good level of English proficiency (read, speak and write)</li></ul>The above position will be filled in accordance with the Recruitment and Selection Policy to achieve the Groups Objectives and Goals.We appreciate your interest in SAF Aerogroup. Should you not receive a response within 2 weeks of the application cut-off date, please consider your application unsuccessful.Applicants must submit their CV by Wednesday, 08th May 2024.This summary and its contents are the sole property of SAF AEROGROUP. Any unauthorised reproduction or modification of this information and contents without the express written permission from SAF AEROGROUP is prohibited and may result in legal action.

Application Analyst

Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Our skilled Customer Service Managers embrace their role as a Leader, assisting Customer Sales and Service Agents to achieve their personal potential in the delivery of superior customer service. Strong interpersonal skills and coaching abilities dominate as they educate and motivate their team of front-line employees in providing exceptional customer service to Air Canada worldwide. They quickly adapt to changes and model a positive, motivating and customer-focused attitude for employees while showcasing their strong problem-solving and multi-tasking skills.  The Customer Service Manager will:
<ul><li>Coach employees to the team metrics, to achieve and exceed productivity and service objectives.</li>
<li>Coach on soft skills by demonstrating courtesy, empathy and poise under pressure. </li>
<li>Listen to calls to observe employee demeanor, technical accuracy and conformance to Company policies and procedures.</li>
<li>Support the launch of new products and services and communicate the rationale and benefits.</li>
<li>Proactively manage employee absenteeism. Be responsible for the delivery of corrective actions and fostering a culture of reliability.</li>
<li>Provide recognition and deliver constructive feedback in a manner that fosters motivation and empowerment. Celebrate success with employees by recognizing great individual and team effort and take time to thank them.</li>
<li>Manage, monitor and co-ordinate various activities and processes to achieve excellence in the areas of safety, operational and customer service standards. </li>
<li>Anticipate, identify, and resolve service and operational problems with a results-oriented approach to performance.</li>
<li>Play an influential role in nurturing a sense of ownership across the workforce, so that employees feel empowered to use their judgment and experience to make sound decisions.</li>
<li>Consistently communicate with employees and customers with company directions and explain the rationale behind our policies or decisions.</li>
<li>Anticipate employees’ and customers’ needs and be available for them.</li>
<li>Be entrepreneurial and make every decision as if you owned Air Canada. </li>
<li>Assume local leadership, as assigned, for specific local initiatives or departments for process &amp; performance improvement.</li>
<li>Participate in Management team meetings and decision making pertaining to office matters.</li>
</ul>Qualifications <ul><li>Completion of a Bachelor’s degree or academic equivalent is an asset.</li>
<li>Knowledge of airline commercial operations, call centre operations, or related travel industry experience an asset.</li>
<li>Strong customer focus, dealing with employees and customers with professionalism and care.</li>
<li>Excellent problem solving skills; able to apply creative solutions that have a positive impact on results.</li>
<li>Demonstrated ability to work under pressure, handle stressful situations and maintain flexibility.</li>
<li>Ability to respond quickly to situations and seize opportunities.</li>
<li>Able to influence, convince and create mutually acceptable solutions in the context of conflicts.</li>
<li>Possess an energetic and tenacious achievement orientation, with demonstrated ability to take initiative and work with minimal supervision.</li>
<li>Exhibit leadership qualities which elicit trust in employees and demonstrate leadership judgment.</li>
<li>Experience using Microsoft Office applications including Word, Excel, and Outlook.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Demonstrated commitment to teamwork.</li>
<li>Knowledge of labor relations and experience in managing a unionized workforce is an asset.</li>
<li>Ability to work evenings, weekends, and holidays.</li>
<li>Ability to travel when required. </li>
</ul>Conditions of Employment:
<ul><li>Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.</li>
</ul>Linguistic Requirements Based on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


    Customer Service Manager - Contact Centres
  

Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
The purpose of the Network Services – Facilities IT Transition (FITT) Team is to unify Air Canada’s IT services delivery for consistency and quality across its internal and sourced environment with ITIL/ITSM best practices. To provide overall system, application, communication, and mobile technology that support Air Canada Airports and Administration offices throughout the world. As an Analyst, IT Network you will be working with vendors, other Air Canada IT departments, operational teams, Corporate Real Estate and Corporate Security to implement complete end-to-end solutions that meet business and end user IT requirements. Provide expert technological guidance as needed working with various IT teams to maximize operational integrity, performance, and safety. 
Key Function &amp; Accountabilities:
<ul><li>Adhere to change management process for Airports IT Systems and the coordination required with all other appropriate departments and vendors, including approval process.</li>
<li>Support engagement and work efforts with AC and Air Canada vendors to ensure timely completion of project deliverables.</li>
<li>Provide proactive on-going communication to key stakeholders, to ensure they are aware of significant changes to the project status in a timely manner. </li>
<li>Prepare and share status reports and findings with the manager.</li>
<li>Support assessing and escalating project related risks to the proper management level when needed.</li>
<li>Provide support and guidance on the development of scripts and technical testing/integration for all new systems and/or changes to existing systems.</li>
<li>Provide on-site support activities both conducting site surveys collecting and compiling IT information.</li>
<li>Coordinate and participate in on-site testing/validations during hardware and application deployments.</li>
<li>Translation of functional requirements into technical documents.</li>
<li>Create and maintain detailed projects and team documentation. </li>
<li>Manage risks associated with project related hardware/software implementations.</li>
<li>Meet project timelines and budgets.</li>
<li>Support IT project costing estimates in support of project funding.</li>
<li>Provide expense management support for a large enterprise operational budget.</li>
<li>Work with Air Canada’s Strategic Procurement and Partner Performance teams during the establishment of new contracts and contract changes with existing partners.</li>
<li>Support development and creation of business cases and funding requests in support of project and project change requests.</li>
<li>Responsible for monthly invoice analysis to identify errors, discrepancies, and savings opportunities.</li>
<li>Perform invoice validation and submission for approval on telecom invoices.</li>
<li>Perform allocation management.</li>
<li>Work with the Air Canada’s partners to review and develop procedures for the management of invoices and disputes.</li>
<li>Manage disputes and issues through resolution.</li>
<li>Build and provide expense reporting and monthly cash flow forecasts.</li>
<li>Create monthly accrual reports.</li>
<li>Work in collaboration with other departments in IT as well as Finance.</li>
</ul>Qualifications <ul><li>IT related education and/or technological background (programming, infrastructure management, etc.) an asset. </li>
<li>3-5 years of IT technology or operations experience in a large company.  </li>
<li>Knowledge of Airline information technology and financial platforms and applications an asset.  </li>
<li>Familiarity with the airline industry is an asset. </li>
<li>Experience with Microsoft Excel, working knowledge of Microsoft Word and PowerPoint. </li>
<li>Excellent written and oral communications skills.  </li>
<li>Ability to adjust to changing priorities that are driven by operational corporate requirements.  </li>
<li>Ability to meet deadlines and work under extreme pressure and a sense of urgency. </li>
<li>Highly flexible and adaptable to a continually changing environment. </li>
<li>Strong ability to be self-starter, independent learner, and team player. </li>
<li>Ability to lead under urgent and high-pressure situations. </li>
<li>Ability to work in a team environment towards a common goal/objective. </li>
<li>Ability to work a variety of shifts as required. </li>
<li>Ability and willingness to travel throughout the world and be mobile. </li>
</ul>Conditions of Employment:
<ul><li>Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.</li>
</ul>Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


    Analyst, Network Services - Facility IT Transition
  

Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
The purpose of the role is to develop and oversee all aspects of the Repair Order process that pertain to all rotable components.  Responsible to monitor the RO process and cycle times as well as maintain Vendor Master Key Performance Indicators (KPIs) in terms of repair cycle times guarantees.
Responsabilities:
Responsible for end-to-end Repair Order (RO) management process; including warranty ROs 
<ul><li>Responsible to effectively manage the repair cycle to achieve ACM requirements: </li>
<li>Monitoring, tracking and recording the movement of parts within ACM (stores, line maintenance, supplier, transportation, etc.…). Resolve any hold issues at any gates, to ensure constant movement of parts </li>
<li>Outline and work towards process improvement to minimize repeated stoppage </li>
<li>Effectively manage and control the rotable asset inventory that is in the repair cycle. </li>
<li>Provide on-going identifications of opportunities for cost saving and process-automation improvements </li>
<li>Responsible for resolution of all cross functional issues and discrepancies affecting the repair cycle </li>
<li>Support BER evaluation for final disposition and perform the Scrap Transactions </li>
<li>Identify potential expedite candidates based on customer requirements and contractual obligations </li>
</ul>Responsible for monitoring RO cycle times 
<ul><li>Provide weekly and monthly performance reporting, on the movement of parts within the different gates, as well as ad hoc reports required to support the specifics of the contract obligations </li>
<li>Ensure system accuracy within TRAX, for reporting purposes </li>
</ul>Responsible for maintaining Vendor Master Data 
<ul><li>Ensure accurate information on our vendor base, which consists in over 150 Vendors, with multiple locations </li>
<li>Ensure our Vendors always support our compliance requirements </li>
<li>Support fleet engineering on maintenance programs and/or reliability improvements initiatives. </li>
</ul>Process innovation  
<ul><li>Launch cost reduction activities and liaise closely with other managers and stakeholders. </li>
<li>Participate in identification of new business process/innovation opportunities and transition activities. </li>
<li>Participate in Defining and documenting processes, including process maps, maintain control manual to reflect most current processes. </li>
<li>Conduct process audits and review activities after implementation to verify acceptance and effectiveness, lead corrective actions. </li>
<li>Provide technical support in his/her field of expertise. </li>
</ul>Operations Support 
<ul><li>Attend daily production/operations conference calls and provide status of Component availability/recovery plans as required. </li>
<li>Define components maintenance priority &amp; criticality and perform follow-up with vendors. </li>
<li>Assess future component needs and assure that sufficient stock is on hand to support the maintenance plan </li>
<li>Coordinate the removal of borrowed part as efficiently as possible. </li>
<li>Coordinate with buyer that all exchanges are returned within contractual agreements. </li>
<li>Support other BU on inventory surplus activities </li>
</ul>Budget Preparation and outlook 
<ul><li>Assist in the preparation of the annual Component Maintenance and Operational budgets and ensure all costs are captured.</li>
</ul>Qualifications <ul><li>Bachelor or College degree in Business, Engineering, or other technical discipline or equivalent </li>
<li>3-5 years relative experience as a manager and/or as an engineer in a technical environment  </li>
<li>knowledge of Mechanical equipment or manufacturing technologies is an asset. </li>
<li>Excellent knowledge of computer software (Excel, Word, Microsoft Project,) and TRAX MRP / ERP systems </li>
<li>Demonstrated ability to foster relationships and ability to lead and influence with or without formal authority </li>
<li>Demonstrated strong interpersonal and communication skills, including negotiation. </li>
<li>Strong project management expertise. </li>
<li>Strong analytical, planning and organizational skills. </li>
<li>Familiarity with the contents of standard aerospace contracts </li>
<li>Familiar with Transport Canada Aviation regulations and norms.</li>
</ul>Conditions of Employment:
<ul><li>Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.</li>
</ul>Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


    Asset Manager
  

Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. As a Customer Experience Manager – Airports, you will play an important leadership role in our ambition to become a top ten global airline.  Your priority will be to ensure the airline safely delivers on and exceeds our customers’ expectations of their Air Canada experience. By creating a safe, positive, and accountable environment, your dedication to customer service excellence and glowing hearted hospitality will allow you to anticipate and deliver on our customers’ needs, while providing proactive and empathetic leadership to our team.   The Customer Experience Manager role will provide the opportunity to work in various areas such as:  Station Operations Center, Airside/Ramp/Apron Operations, Baggage Services, Staff Deployment/Planning &amp; In-Terminal Operations. In all areas you will be managing both our customers experience and providing leadership to our unionized employees (IAMAW &amp; Unifor). Your deliverables will include: 
<ul><li>Representing our brand and company vision for customer service excellence;  </li>
<li>Understanding our internal and external customers by anticipating needs and delivering on promises; </li>
<li>Caring for our customers in difficult situations; </li>
<li>Building and nurturing trusting relationships. Fostering employee development by empowering, coaching, and supporting our team to be their very best,  </li>
<li>Managing front line unionized employees belonging to both Unifor and IAMAW   </li>
<li>Working indoors or outdoors if applicable; </li>
<li>24-hour Airport operations will require shift work/weekends and holidays;</li>
</ul>Qualifications <ul><li>Possess at least a high school diploma   </li>
<li>A minimum of two years previous people management experience; </li>
<li>Managerial Courage to make difficult decision to ensure operational integrity, safety, and an on-time performance; </li>
<li>Ability to work flexible schedules (24-hour Airport Operation/ Shift work/Weekends and Holidays); </li>
<li>Ability to successfully obtain a Restricted Area Identity Card (RAIC) &amp; Airside Vehicle Operator’s Permit  </li>
<li>Must have a full valid driver’s license;</li>
<li>Ability to lift 50lbs; </li>
<li>Ability to walk long distances and stand for long periods; </li>
<li>Effective Decision Making in a timely manner during stressful situations </li>
<li>Strong interpersonal skills (organizational, team oriented &amp; focused) </li>
<li>Entrepreneurial &amp; self-managed abilities; </li>
<li>A genuine passion for creating and leading a global top ten Airline customer and employee experience ; </li>
<li>Ability to develop trust and rapport while providing employees performance coaching; </li>
<li>An entrepreneurial, energetic and tenacious attitude;  </li>
<li>Ability to adapt to new technology and to share that knowledge;</li>
</ul>Conditions of Employment:
<ul><li>Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.</li>
</ul>Linguistic Requirements Based on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

200 Airport, Operations, Management Jobs