About the Company
Airbus Helicopters Canada Ltd, Support & Services, Fort Erie, Ontario.
Role Overview
Reporting to the Person Responsible for Training (PRT) / Head Office Support & Services, the Technical Training Manager plays a dual role. The position develops, reviews and delivers on- and off-site classroom and practical aircraft maintenance instruction to internal and external stakeholders, and acts as a technical bridge for the front-office team, supporting Customer Support Representatives by filtering complex technical queries and providing the guidance needed to optimise first-contact customer service.
Key Responsibilities
Training
- Develop, write, review and revise assigned training programmes, including scope, outline, instructor notes, narratives, reference material, training aids, examinations and student material
- Instruct using lectures, discussions, demonstrations and practical exercises in classroom, laboratory, hangar and/or flight line sessions
- Teach from blueprints, schematics, wiring diagrams, inspection guides, flight manuals and other engineering and technical documents
- Use the most effective training aids, such as computers, audio-visual aids, mock-ups, graphics, training films, slides, transparencies and charts
- Train customer and company maintenance personnel, company support representatives, and customer AMEs, among others
- Supervise students in the performance of their projects
- Review examinations and analyse failures
Plan, maintain and continuously develop training
- Coordinate and recommend changes to assigned programmes of instruction with the PRT
- Report the status of all course phases and assigned projects to the PRT
- Coordinate course scheduling and planning; issue certification to students completing courses
- Organise course timetables and student enrolment
- Keep attendance records for all participants
- Organise the collation of grades
Front-office and customer support enablement
- Act as the primary technical point of contact for front-office Customer Support Representatives, Customer Logistics Managers and Customer Support Managers, filtering complex inbound customer queries
- Provide ongoing technical answers, explanations and coaching to front-office staff so they resolve enquiries faster
- Review newly published Service Bulletins, Alert Service Bulletins and Airworthiness Directives and inform the front office of their impact on customer operations
- Bridge engineering complexity and customer-facing support to ensure accurate, timely communication
- Help CLMs and CSMs keep the technical information database in AHCA's ERP programmes up to date
Airbus Helicopters knowledge
- Maintain current knowledge of all assigned aircraft models and awareness of changes in technology and maintenance procedures
Requirements
- College diploma in Aircraft Maintenance
- Strong leadership, interpersonal, written and verbal communication skills
- Team player with a strong instructional background
- Able to use significant independent judgement to solve highly complex problems and to work under broad supervision
- Disciplined and able to maintain confidentiality
- Able to travel extensively
- Attention to detail, excellent analytical and demonstrated problem-solving skills
- Flexibility in a changing environment
- Proficiency in Google Suite
Licences & Qualifications
- Required: TCCA AME licence
Experience
- 5 years of experience teaching and delivering presentations (required)
- Experience in a manufacturing environment preferred
- Experience in a customer-focused setting preferred
Additional Information
Company: Airbus Helicopters Canada Ltd. Employment type: permanent, full time. Experience level: Professional. Job ID: JR10423672.
Airbus is committed to workforce diversity, an inclusive working environment and equal opportunities, and welcomes all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus will never ask for any monetary exchange during recruitment. The role requires awareness of potential compliance risks and a commitment to act with integrity. Flexible working arrangements are fostered wherever possible.