Technical Services Controller

Job Description

About the Company At JSX, we are not just a lifestyle carrier – we are a lifestyle employer, where entrepreneurship meets determination and excellence is the standard. The company believes the journey is as important as the destination and strives to create a Joyful, Simple eXperience for its customers. JSX is an equal opportunity employer, celebrating diversity and committed to an inclusive environment for all employees. Role Overview Reporting to the Director of Engineering, the Technical Services Controller provides expert technical support to improve aircraft reliability and support safe, efficient and compliant operations. You will work closely with Engineering, Maintenance Control and Maintenance Planning to monitor aircraft history, analyse maintenance data and proactively identify chronic or recurring discrepancies. By reviewing daily snag reports, operational events and maintenance trends you will help prioritise technical issues, coordinate troubleshooting and ensure repair instructions are available for timely resolution. The role suits an experienced aviation maintenance professional who enjoys digging into complex technical problems, recognising trends and working across teams to improve fleet performance. Requisition reference: R-100491. Time type: full time. Key Responsibilities Partner with Engineering, Maintenance Control and Maintenance Planning to coordinate timely maintenance actions and establish priorities for chronic and repeat aircraft discrepancies. Monitor aircraft history, daily snag reports and maintenance data to identify trends, recurring discrepancies and opportunities to improve fleet reliability. Generate Technical Services Items to support troubleshooting and repair of chronic and critical issues affecting on-time performance or aircraft airworthiness. Ensure aircraft systems repair instructions are issued promptly for chronic and repeat discrepancies. Provide technical troubleshooting support using applicable maintenance manuals, repair data, component manuals and other approved reference materials. Maintain and update the database for Operationally Significant Items, including air turn backs, diversions and high-speed rejected take-offs. Track significant technical events and recurring issues through to resolution, ensuring appropriate actions and follow-up are completed. Assist in identifying and recommending improvements to tooling and test equipment that strengthen maintenance execution and troubleshooting. Collaborate across Technical Operations to communicate technical findings, priorities and required actions clearly. Maintain awareness of applicable training requirements and ensure required certifications remain current before performing assigned functions. Support additional technical initiatives and fleet reliability needs as assigned. Apply modern tools and emerging approaches, including opportunities involving AI-supported workflows, to improve how technical issues are identified and resolved. Licences & Qualifications Required: violation-free FAA Airframe and Powerplant (A&P) certificate. Required: high school diploma or GED. Required: current and valid driver's licence with REAL ID, and a valid passport. Preferred: bachelor's degree in a relevant field. Experience Required: 3+ years of line maintenance or Technical Operations experience with a Part 121 or Part 135 operator. Required: avionics and technical troubleshooting experience. Required: experience using aircraft maintenance reference materials, including manufacturer's maintenance manuals, structural repair manuals, illustrated parts catalogues, component maintenance manuals and related technical documentation. Required: strong technical troubleshooting and problem-solving capabilities; strong organisational and task management skills with excellent attention to detail. Required: excellent interpersonal, written and verbal communication skills in a cross-functional team environment, and the ability to work effectively in a fast-paced Technical Operations environment. Required: proficiency with Microsoft Office, including Word, Excel, PowerPoint and Outlook. Preferred: 5+ years of line maintenance or Technical Operations experience with a Part 121 or Part 135 operator. Preferred: previous experience as an aircraft maintenance lead or supervisor. Preferred: familiarity with AI agent-based workflows used in aircraft maintenance, technical troubleshooting or related applications. What We Offer Compensation range: $90,000.0 – $110,200.0. Health benefits: new crewmembers become eligible for coverage on the 1st of the month following the start date, with medical plans beginning at $110 per month; 100% employer-paid dental and vision, plus up to $2,100 annually for HSA contribution; short-term and long-term disability coverage at no cost. Travel benefits: free non-revenue standby travel on JSX, plus deeply discounted standby travel on other major domestic and international airlines for you and qualifying immediate family. 401(k) match: 50% of your first 8%. Generous PTO: a flexible PTO plan. Additional Information This role requires the ability to work 10- or 12-hour shifts, including nights, weekends and holidays. Occasional travel may be required based on operational needs. The position involves intermittent physical activity, including bending, reaching, prolonged periods of sitting and occasionally lifting 5–20 pounds. The jobholder may perform other responsibilities as assigned, and duties may change when circumstances dictate.

Requirements

• Partner with Engineering, Maintenance Control and Maintenance Planning to coordinate timely maintenance actions and establish priorities for chronic and repeat aircraft discrepancies.
• Monitor aircraft history, daily snag reports and maintenance data to identify trends, recurring discrepancies and opportunities to improve fleet reliability.
• Generate Technical Services Items to support troubleshooting and repair of chronic and critical issues affecting on-time performance or aircraft airworthiness.
• Ensure aircraft systems repair instructions are issued promptly for chronic and repeat discrepancies.
• Provide technical troubleshooting support using applicable maintenance manuals, repair data, component manuals and other approved reference materials.
• Maintain and update the database for Operationally Significant Items, including air turn backs, diversions and high-speed rejected take-offs.
• Track significant technical events and recurring issues through to resolution, ensuring appropriate actions and follow-up are completed.
• Assist in identifying and recommending improvements to tooling and test equipment that strengthen maintenance execution and troubleshooting.
• Collaborate across Technical Operations to communicate technical findings, priorities and required actions clearly.
• Maintain awareness of applicable training requirements and ensure required certifications remain current before performing assigned functions.
• Support additional technical initiatives and fleet reliability needs as assigned.
• Apply modern tools and emerging approaches, including opportunities involving AI-supported workflows, to improve how technical issues are identified and resolved.
• Required: violation-free FAA Airframe and Powerplant (A&P) certificate.
• Required: high school diploma or GED.
• Required: current and valid driver's licence with REAL ID, and a valid passport.
• Preferred: bachelor's degree in a relevant field.
• Required: 3+ years of line maintenance or Technical Operations experience with a Part 121 or Part 135 operator.
• Required: avionics and technical troubleshooting experience.
• Required: experience using aircraft maintenance reference materials, including manufacturer's maintenance manuals, structural repair manuals, illustrated parts catalogues, component maintenance manuals and related technical documentation.
• Required: strong technical troubleshooting and problem-solving capabilities; strong organisational and task management skills with excellent attention to detail.
• Required: excellent interpersonal, written and verbal communication skills in a cross-functional team environment, and the ability to work effectively in a fast-paced Technical Operations environment.
• Required: proficiency with Microsoft Office, including Word, Excel, PowerPoint and Outlook.
• Preferred: 5+ years of line maintenance or Technical Operations experience with a Part 121 or Part 135 operator.
• Preferred: previous experience as an aircraft maintenance lead or supervisor.
• Preferred: familiarity with AI agent-based workflows used in aircraft maintenance, technical troubleshooting or related applications.