Technical Service Manager, Large Cabin (5th Shift)

Job Description

Role Overview As a Technical Service Manager you will be the main point of contact for all aircraft maintenance, ensuring smooth hangar operations and supporting the maintenance manager. You will work in a team environment, providing crucial updates to the Customer Service Manager to help maintain positive customer relationships, and as a supervisor you will lead a team of technicians within the service centre. Requisition reference: 344922. Job family: Flight Operations. Key Responsibilities Lean manufacturing: implement lean processes to reduce waste and improve productivity (focusing on the 5S method) and coordinate Area Team Development events. Quality assurance: ensure work meets established policies, procedures and quality standards to maintain customer safety and satisfaction. Safety and efficiency: oversee safety protocols, quality control, schedule adherence and overall efficiency at the Service Center. Performance monitoring: track and analyse shop performance metrics (LUE, billing efficiency, productivity, schedule adherence) with the Maintenance Manager to identify trends and implement corrective actions. Team supervision: assign and realign team tasks, provide coaching, conduct evaluations, manage disciplinary actions and collaborate with team members on working conditions and ergonomic opportunities. Customer follow-up: resolve post-delivery issues, address Maintenance Visit Performance Evaluation concerns, and ensure open issues involving parts or return maintenance are resolved promptly. Licences & Qualifications Required: A&P licence. Preferred: bachelor's degree, or in lieu of a degree a minimum of 5 years of aircraft maintenance experience and/or relevant supervisory experience is required. A Repairman Certificate / EASA licence is helpful. Experience in maintenance is helpful. Required: ability to obtain and maintain an airport security badge through the local airport, if applicable. What We Offer 401(k) company match plus an additional annual contribution equal to 4% of eligible compensation. Education assistance for undergraduate, graduate and certificate programmes, paid at the start of the semester. Flight training bonus programme for earning pilot certifications. Fertility and adoption assistance, along with discounted childcare and planning. Free financial consultations and guidance. At Textron Aviation, base pay is only one part of the Total Rewards package and is determined within a range, depending on experience, qualifications and location.

Requirements

• Lean manufacturing: implement lean processes to reduce waste and improve productivity (focusing on the 5S method) and coordinate Area Team Development events.
• Quality assurance: ensure work meets established policies, procedures and quality standards to maintain customer safety and satisfaction.
• Safety and efficiency: oversee safety protocols, quality control, schedule adherence and overall efficiency at the Service Center.
• Performance monitoring: track and analyse shop performance metrics (LUE, billing efficiency, productivity, schedule adherence) with the Maintenance Manager to identify trends and implement corrective actions.
• Team supervision: assign and realign team tasks, provide coaching, conduct evaluations, manage disciplinary actions and collaborate with team members on working conditions and ergonomic opportunities.
• Customer follow-up: resolve post-delivery issues, address Maintenance Visit Performance Evaluation concerns, and ensure open issues involving parts or return maintenance are resolved promptly.
• Required: A&P licence.
• Preferred: bachelor's degree, or in lieu of a degree a minimum of 5 years of aircraft maintenance experience and/or relevant supervisory experience is required.
• A Repairman Certificate / EASA licence is helpful.
• Experience in maintenance is helpful.
• Required: ability to obtain and maintain an airport security badge through the local airport, if applicable.
• 401(k) company match plus an additional annual contribution equal to 4% of eligible compensation.
• Education assistance for undergraduate, graduate and certificate programmes, paid at the start of the semester.
• Fertility and adoption assistance, along with discounted childcare and planning.
• Free financial consultations and guidance.

Benefits

• Flight training bonus programme for earning pilot certifications.