Manager of Maintenance Control

Job Description

About the Company Contour is a long-established aviation services company with a diverse range of capabilities. Core values guide every action and decision: an unwavering commitment to integrity and safety at the heart of all business lines, an attitude of excellence, thinking like a customer, and working together as a team to achieve ambitious goals. Rapid growth has created new career opportunities. Role Overview The Manager of Maintenance Control is responsible for the management and administration of Maintenance Control and for ensuring that Maintenance Control personnel are properly trained and qualified. Key Responsibilities Ensure safety and compliance are the first considerations in aircraft operations Monitor maintenance performance across all scheduled and unscheduled aircraft operations Report essential information on the status of operating aircraft Ensure Maintenance Control coordinates with Flight Followers/Dispatch on all maintenance irregularities affecting aircraft dispatch Administer MEL/CDL/NEF procedures as established in the General Maintenance Manual and MEL Manual Coordinate with Regional Maintenance Managers, outstation maintenance technicians and maintenance providers so mechanical irregularities are corrected in accordance with company manuals Ensure pilot reports, ferry flights, SDRs, MIS, delays and cancellations are recorded accurately in the maintenance information software Ensure events requiring Service Difficulty Reports (SDR) are properly identified in FOS and that the Director of Maintenance is notified Confirm all work on company aircraft is carried out by qualified, authorised and approved personnel Provide leadership and training to Maintenance Controllers as required Monitor Maintenance Control staffing levels to ensure 24/7 coverage of the operation Authorise ferry flights and MEL extensions Perform other duties as assigned by leadership Licences & Qualifications Mechanic's Certificate with Airframe and Powerplant ratings required High school diploma or GED certification preferred Valid driver's licence with a good driving record Must pass a DOT-required pre-employment drug screening and submit to and pass FAA and company-mandated random drug and alcohol testing Ability to pass a 10-year work history background check plus criminal history and fingerprint checks required by the TSA Experience Minimum 5 years' experience in a position responsible for returning aircraft to service At least 1 year of supervisory experience maintaining the same category and class of aircraft used by the company Detailed knowledge of aircraft, manuals, maintenance programmes and procedures Extensive knowledge of Federal Aviation Regulations as they relate to aircraft maintenance FAR Part 121 operational experience preferred Detailed working knowledge of Quantum, FOS and CAMP software is a strong plus Requirements Must be at least 23 years of age Legally authorised to work in the United States and able to travel in and out of the country without restrictions Ability to read, write, speak and understand English fluently; proficiency in Spanish is a plus but not required Basic proficiency with Microsoft Office Suite, including Office 365, Excel, Outlook and Word, or similar applications Polished, professional interpersonal skills with a positive, customer-focused attitude Strong leadership, organisational and time management skills Ability to interact effectively with a variety of personalities while maintaining professionalism Skilled at coordinating multiple priorities, managing deadlines and working efficiently in a fast-paced environment Able to handle interruptions and changing priorities with flexibility and strong attention to detail Self-motivated, able to motivate others, and effective both independently and as part of a team Excellent written and verbal communication skills delivered with professionalism and tact Ability to work flexible schedules including early mornings, evenings, weekends, holidays and irregular shifts Adherence to all safety regulations and compliance with OSHA, EPA, state and federal regulatory requirements Willing to accept a base assignment in the Smyrna/Nashville, Tennessee area What We Offer Competitive salary based on prior work experience Health, vision and dental insurance plus short/long-term disability and voluntary life insurance, effective the first day of the month following hire 401(k) savings plan, eligible from the first day of the month following hire, with company matching contributions up to 6% of eligible compensation Accrual of up to 56 hours of paid sick leave per year, rolling over annually until the sick bank reaches 480 hours Vested vacation hours, granted on 1 January following your hire date Non-revenue/space available (NRSA) travel privileges on Contour from hire, and access to MyID Travel after 6 months of active service Leaves of absence including medical, non-medical family care, maternity and paternity, and personal leave, as detailed in the Contour Employee Handbook Additional Information Shift: day. Position type: full time. Education level: high school. Travel: negligible. Category: installation, maintenance and repair. Contour is an Equal Opportunity Employer; all qualified applicants receive consideration for employment without regard to any protected status. Contour is committed to providing reasonable accommodations to applicants and employees; if you require accommodations during the application or onboarding process, contact Human Resources at hr@flycontour.com. The statements above describe the general nature and level of work required and are not an exhaustive list of responsibilities, duties and skills. Duties and expectations may be subject to change.

Requirements

• Ensure safety and compliance are the first considerations in aircraft operations
• Monitor maintenance performance across all scheduled and unscheduled aircraft operations
• Report essential information on the status of operating aircraft
• Ensure Maintenance Control coordinates with Flight Followers/Dispatch on all maintenance irregularities affecting aircraft dispatch
• Administer MEL/CDL/NEF procedures as established in the General Maintenance Manual and MEL Manual
• Coordinate with Regional Maintenance Managers, outstation maintenance technicians and maintenance providers so mechanical irregularities are corrected in accordance with company manuals
• Ensure pilot reports, ferry flights, SDRs, MIS, delays and cancellations are recorded accurately in the maintenance information software
• Ensure events requiring Service Difficulty Reports (SDR) are properly identified in FOS and that the Director of Maintenance is notified
• Confirm all work on company aircraft is carried out by qualified, authorised and approved personnel
• Provide leadership and training to Maintenance Controllers as required
• Monitor Maintenance Control staffing levels to ensure 24/7 coverage of the operation
• Authorise ferry flights and MEL extensions
• Perform other duties as assigned by leadership
• Mechanic's Certificate with Airframe and Powerplant ratings required
• High school diploma or GED certification preferred
• Valid driver's licence with a good driving record
• Must pass a DOT-required pre-employment drug screening and submit to and pass FAA and company-mandated random drug and alcohol testing
• Ability to pass a 10-year work history background check plus criminal history and fingerprint checks required by the TSA
• Minimum 5 years' experience in a position responsible for returning aircraft to service
• At least 1 year of supervisory experience maintaining the same category and class of aircraft used by the company
• Detailed knowledge of aircraft, manuals, maintenance programmes and procedures
• Extensive knowledge of Federal Aviation Regulations as they relate to aircraft maintenance
• FAR Part 121 operational experience preferred
• Detailed working knowledge of Quantum, FOS and CAMP software is a strong plus
• Must be at least 23 years of age

Benefits

• Competitive salary based on prior work experience
• Health, vision and dental insurance plus short/long-term disability and voluntary life insurance, effective the first day of the month following hire