Maintenance Controller

Job Description

Role Overview The Maintenance Controller maintains continuous surveillance over the airworthiness of the JetBlue aircraft fleet and is the single designated interface between Technical Operations and Dispatch, providing control and direction for all aircraft maintenance concerns. The Maintenance Controller is the single point of contact for aircraft status and restrictions, and is the Technical Operations focal contact point with respect to the rest of the airline. Key Responsibilities Use real-time aircraft monitoring applications to provide proactive resolution of in-service discrepancies. Act as the central point of contact for front-line crewmembers, business partners and all other aircraft maintenance related matters. Hold authority and responsibility for the supervision and coordination of all unscheduled maintenance functions accomplished using JetBlue Airways procedures. Act as the focal point within the System Operations Center (SOC) for all aircraft maintenance related items, providing bidirectional communications to business unit members as required by the general maintenance manual and internal operating procedures. Provide real-time recovery support and technical advice for aircraft that are out of service, liaising with line maintenance, contract maintenance, Aircraft on Ground (AOG), Engineering, Dispatch, System Operations and Flight to establish a recovery plan of action. Maintain constant surveillance of overall line station activity and support both JetBlue line maintenance and contract maintenance business partners. Hold overall authority over the application of the JetBlue Airways deferred maintenance process and track repair requirements as outlined in the general maintenance manual and required by Operations Specification requirements. Record all delays and cancellations, including flight interruptions, for cities that do not have JetBlue staffed Aircraft Maintenance Technicians (AMTs). Other duties as assigned. Licences & Qualifications High school diploma or General Education Development (GED) diploma. FAA Airframe and Powerplant (A&P) certificate . Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) badge. Depending on location, may need to acquire and maintain a United States Customs Clearance. Preferred: bachelor's degree in aviation maintenance management. Experience Five (5) years of aircraft maintenance experience. Five (5) years of experience in heavy transport aircraft. Preferred: two (2) years of maintenance control experience (heavy transport). Preferred: proficiency with the Microsoft Office suite and the use of digital manuals. Preferred: ability to stay focused and work under pressure; excellent written and verbal communication skills; strong work ethic; previous leadership experience. Requirements Available for occasional overnight travel (10%). Must be able to work flexible hours during the day and night operation, and willing to work overtime when operationally required. Must pass a pre-employment drug test. Must be legally eligible to work in the country in which the position is located; authorisation to work in the US is required and this position is not eligible for visa sponsorship. The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from consideration. Regular attendance and punctuality. Potential need to work flexible hours and be available to respond at short notice. Able to maintain a professional appearance. When working or travelling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft. Must be an appropriate organisational fit for the JetBlue culture, exhibiting the JetBlue values of Safety, Caring, Integrity, Passion and Fun. Promote JetBlue's number one value of safety as a Safety Ambassador, supporting the Safety Management System (SMS) components, Safety Policy and behavioural standards. Identify and report safety and/or security concerns, issues, incidents or hazards, including through JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)). Adhere to all applicable laws and regulations (FAA, OSHA, DOT, etc.) and company policies, procedures and risk controls. Uphold JetBlue's safety performance metric goals and understand how they relate to the role's duties and responsibilities. What We Offer Base pay for this position starts at $117,739.00 per year. Base pay is one component of JetBlue's total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, a crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space-available travel on JetBlue, and more. Additional Information Requisition ID: 1434860100. Equipment: computer and other office equipment. Work environment: traditional office environment. Physical effort: generally not required, or up to 10 pounds occasionally and 0 pounds frequently (sedentary).

Requirements

• Use real-time aircraft monitoring applications to provide proactive resolution of in-service discrepancies.
• Act as the central point of contact for front-line crewmembers, business partners and all other aircraft maintenance related matters.
• Hold authority and responsibility for the supervision and coordination of all unscheduled maintenance functions accomplished using JetBlue Airways procedures.
• Act as the focal point within the System Operations Center (SOC) for all aircraft maintenance related items, providing bidirectional communications to business unit members as required by the general maintenance manual and internal operating procedures.
• Provide real-time recovery support and technical advice for aircraft that are out of service, liaising with line maintenance, contract maintenance, Aircraft on Ground (AOG), Engineering, Dispatch, System Operations and Flight to establish a recovery plan of action.
• Maintain constant surveillance of overall line station activity and support both JetBlue line maintenance and contract maintenance business partners.
• Hold overall authority over the application of the JetBlue Airways deferred maintenance process and track repair requirements as outlined in the general maintenance manual and required by Operations Specification requirements.
• Record all delays and cancellations, including flight interruptions, for cities that do not have JetBlue staffed Aircraft Maintenance Technicians (AMTs).
• Other duties as assigned.
• High school diploma or General Education Development (GED) diploma.
• FAA Airframe and Powerplant (A&P) certificate .
• Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) badge.
• Depending on location, may need to acquire and maintain a United States Customs Clearance.
• Preferred: bachelor's degree in aviation maintenance management.
• Five (5) years of aircraft maintenance experience.
• Five (5) years of experience in heavy transport aircraft.
• Preferred: two (2) years of maintenance control experience (heavy transport).
• Preferred: proficiency with the Microsoft Office suite and the use of digital manuals.
• Preferred: ability to stay focused and work under pressure; excellent written and verbal communication skills; strong work ethic; previous leadership experience.
• Available for occasional overnight travel (10%).
• Must be able to work flexible hours during the day and night operation, and willing to work overtime when operationally required.
• Must pass a pre-employment drug test.
• Must be legally eligible to work in the country in which the position is located; authorisation to work in the US is required and this position is not eligible for visa sponsorship.
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from consideration.
• Regular attendance and punctuality.

Benefits

• Base pay is one component of JetBlue's total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, a crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space-available travel on JetBlue, and more.