Maintenance Control Centre (MCC) Specialist - Troubleshooting

Job Description

About the Company Help write the success story of Europe's largest DHL airline, European Air Transport Leipzig GmbH (EAT). We connect people worldwide and live values that genuinely matter. At EAT, flight operations and aircraft maintenance are brought together under one roof, creating exciting prospects for aviation professionals. Role Overview The role coordinates all troubleshooting activities and AOG support at EAT and non-EAT outstations, and prepares task cards for troubleshooting activities at those stations. Key Responsibilities Coordinate all troubleshooting activities and AOG support at EAT and non-EAT outstations, and prepare task cards for troubleshooting activities. Work with Engineering to obtain manufacturer approvals for maintenance measures. Coordinate and align with the Duty Manager, MCC, MOC, Planning, Stores and Engineering. Monitor and analyse defects and fault messages in accordance with the AMM, FIM and manufacturer instructions. Support and carry out troubleshooting activities at EAT and non-EAT outstations. Document troubleshooting activities and the measures taken in cases of recurring defects. Take responsibility for providing all troubleshooting-relevant information to the Duty Manager, Engineering, MCC and MOC. Continuously review deferred defects and delays within the fleet managed by EAT CAMO. Initiate structured troubleshooting measures and follow them through. Support weekend planning. Contribute to cross-departmental projects. Licences & Qualifications Holder of a Certifying Staff Licence in accordance with EASA Part-66 AML Category B1 or B2. Completed university degree with several years of relevant professional experience, or many years of relevant professional experience in aircraft maintenance. Very good spoken and written German and English. Experience At least 5 years of experience in work preparation and planning within aircraft maintenance. Good knowledge of IT applications, in particular MS Office; experience with AMOS and/or TRAX is an advantage. Pronounced systematic and analytical way of thinking. Ability to work effectively even under heavy workload. High motivation, flexibility and reliability, and the ability to work independently and take personal responsibility. What We Offer A job with one of the Great Place to Work® most-awarded top employers worldwide for 2025. A working environment with international colleagues directly at the airport. Further training opportunities matched to your personal development, and promotion opportunities within the company. Language courses suited to your personal level (German, English). Supplementary health insurance with a generous budget, plus various health offerings. Company-supported day-nursery places. Employer-subsidised 24/7 staff canteen and free drinks. Very low-cost job tickets for public transport. Company bicycle scheme (Jobrad), including e-bikes. Parking spaces and free electric-vehicle charging points. Discounted flight tickets for private use. Gym and sports activities on our LEJ campus. Team and company events. Pay in accordance with the collective agreement, and the option of additional time off (Entlastungszeit). Additional Information Applications are welcomed with full supporting documents through the online system. The contact person is Magdalena Brockmann, reachable on 0341 / 4499 1792. Contract type: Permanent. Work hours: Full-time. Career level: Operatives. Category: Operations. Requisition reference: Requisition ID AV-364280 | Job ID AV-364280 | Posted 2026-10-05

Requirements

• Coordinate all troubleshooting activities and AOG support at EAT and non-EAT outstations, and prepare task cards for troubleshooting activities.
• Work with Engineering to obtain manufacturer approvals for maintenance measures.
• Coordinate and align with the Duty Manager, MCC, MOC, Planning, Stores and Engineering.
• Monitor and analyse defects and fault messages in accordance with the AMM, FIM and manufacturer instructions.
• Support and carry out troubleshooting activities at EAT and non-EAT outstations.
• Document troubleshooting activities and the measures taken in cases of recurring defects.
• Take responsibility for providing all troubleshooting-relevant information to the Duty Manager, Engineering, MCC and MOC.
• Continuously review deferred defects and delays within the fleet managed by EAT CAMO.
• Initiate structured troubleshooting measures and follow them through.
• Support weekend planning.
• Contribute to cross-departmental projects.
• Holder of a Certifying Staff Licence in accordance with EASA Part-66 AML Category B1 or B2.
• Completed university degree with several years of relevant professional experience, or many years of relevant professional experience in aircraft maintenance.
• Very good spoken and written German and English.
• At least 5 years of experience in work preparation and planning within aircraft maintenance.
• Good knowledge of IT applications, in particular MS Office; experience with AMOS and/or TRAX is an advantage.
• Pronounced systematic and analytical way of thinking.
• Ability to work effectively even under heavy workload.
• High motivation, flexibility and reliability, and the ability to work independently and take personal responsibility.
• A job with one of the Great Place to Work® most-awarded top employers worldwide for 2025.
• A working environment with international colleagues directly at the airport.
• Further training opportunities matched to your personal development, and promotion opportunities within the company.
• Language courses suited to your personal level (German, English).
• Company-supported day-nursery places.
• Employer-subsidised 24/7 staff canteen and free drinks.

Benefits

• Supplementary health insurance with a generous budget, plus various health offerings.