Lead Technician, Field Service

Job Description

About the Company Collins Aerospace, an RTX business, is a leader in technologically advanced aerospace and defence solutions. This role sits within Collins Interiors, supporting a strategically important airline customer from a dedicated on-site technical team. Role Overview As part of a dedicated on-site technical team representing Collins Aerospace, you will be the technical focal point responsible for troubleshooting, resolution and rectification of technical issues, primarily across Collins Interiors commercial seating and extending to other products in the Interiors portfolio. You will work closely with the Field Service Manager (FSM), often independently and on site with the customer. Customer engagement and communication are essential to the role, requiring professionalism, a positive mindset and customer advocacy. You will maintain clear communication between airline technical departments, the on-site field team and other functional groups within Collins Interiors. Base: Frankfurt Airport, Germany, supporting Lufthansa, with occasional travel to other customer or Collins locations if required. Internal grading: T5. Key Responsibilities Act as an active member of the on-site technical support team, providing broad technical support under the guidance of the resident Field Service Manager and working with airline maintenance and technical teams to maintain Collins Aerospace products on or off the aircraft. Serve as certifying staff member with supervisory oversight for on-wing modification embodiment, focusing on premium seating but potentially extending to lighting, safety & cargo and galleys. Support proactive customer and field team communication, sharing priorities and feedback with the resident FSM, on-site team and Product Support as needed. Carry out on-wing troubleshooting, especially on commercial premium seating, capturing relevant technical data including failure symptoms, troubleshooting data and use of diagnostic maintenance tooling. Assist the product support training team in facilitating and delivering customer training on Collins Interiors commercial seating. Work closely with Collins Product Support on Entry Into Service (EIS) support, including aircraft meet-and-greet, performance tracking and regular communication, as directed by the supervisory team. Support investigation and follow-up, including trials and testing of modifications across Collins Interiors products. Participate in periodic customer reliability meetings covering in-service quality and product performance metrics, and help the FSM and Product Support team analyse airline data on failures, operations and overall product performance. Facilitate on-wing maintenance, training, planning and reporting of product performance, address customer complaints and resolve problems, working under the guidance of the local Field Service Manager with additional support from the Product Support Customer Manager. Carry out all support and oversight in accordance with company policies and applicable procedures while maintaining effective professional relationships with customers. Requirements Ability to read, write and communicate effectively in English and German. Ability to analyse and interpret general professional documents (for example CMM, SB, SL), technical procedures and governmental regulations, and to write reports and business correspondence. Ability to communicate effectively with and respond to questions from maintenance and engineering customers, and to understand procedure manuals. Ability to apply fractions, percentages, ratios and proportions to practical situations. Ability to solve practical problems and deal with a variety of concrete variables where only limited standardisation exists, and to interpret instructions given in written, oral, diagram or schedule form. Comfortable working on complex problems where analysis of situations or data requires evaluation of various factors, exercising judgement within broadly defined practices and policies. Licences & Qualifications Preferred: Part-145 certifying staff status, or the skills and experience to achieve certifying staff status. Preferred: Airframe licence. Experience Minimum six years' related experience and/or training in an aircraft technical environment, or an equivalent combination of education and experience. Commercial airline premium seating experience is preferred. Additional Information Position role type: unspecified. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the role.

Requirements

• Act as an active member of the on-site technical support team, providing broad technical support under the guidance of the resident Field Service Manager and working with airline maintenance and technical teams to maintain Collins Aerospace products on or off the aircraft.
• Serve as certifying staff member with supervisory oversight for on-wing modification embodiment, focusing on premium seating but potentially extending to lighting, safety & cargo and galleys.
• Support proactive customer and field team communication, sharing priorities and feedback with the resident FSM, on-site team and Product Support as needed.
• Carry out on-wing troubleshooting, especially on commercial premium seating, capturing relevant technical data including failure symptoms, troubleshooting data and use of diagnostic maintenance tooling.
• Assist the product support training team in facilitating and delivering customer training on Collins Interiors commercial seating.
• Work closely with Collins Product Support on Entry Into Service (EIS) support, including aircraft meet-and-greet, performance tracking and regular communication, as directed by the supervisory team.
• Support investigation and follow-up, including trials and testing of modifications across Collins Interiors products.
• Participate in periodic customer reliability meetings covering in-service quality and product performance metrics, and help the FSM and Product Support team analyse airline data on failures, operations and overall product performance.
• Facilitate on-wing maintenance, training, planning and reporting of product performance, address customer complaints and resolve problems, working under the guidance of the local Field Service Manager with additional support from the Product Support Customer Manager.
• Carry out all support and oversight in accordance with company policies and applicable procedures while maintaining effective professional relationships with customers.
• Ability to read, write and communicate effectively in English and German.
• Ability to analyse and interpret general professional documents (for example CMM, SB, SL), technical procedures and governmental regulations, and to write reports and business correspondence.
• Ability to communicate effectively with and respond to questions from maintenance and engineering customers, and to understand procedure manuals.
• Ability to apply fractions, percentages, ratios and proportions to practical situations.
• Ability to solve practical problems and deal with a variety of concrete variables where only limited standardisation exists, and to interpret instructions given in written, oral, diagram or schedule form.
• Comfortable working on complex problems where analysis of situations or data requires evaluation of various factors, exercising judgement within broadly defined practices and policies.
• Preferred: Part-145 certifying staff status, or the skills and experience to achieve certifying staff status.
• Preferred: Airframe licence.
• Minimum six years' related experience and/or training in an aircraft technical environment, or an equivalent combination of education and experience.
• Commercial airline premium seating experience is preferred.