RCM Support Specialist

companyVirtual Human Resources Ltd
PublishedPublished: Published 1 week ago
Engineering general

Do you have technical customer support experience from the aviation industry? Do you want to be the primary operational point of contact for a new customer, where you'll play a pivotal role in establishing key relationships between the customer and your international internal team?

Our client is seeking a Repair Cycle Management Support Specialist to be based on site for their new client in Hong Kong. As part of the wider RCM team, you will work alongside the onsite Reliability Engineer to support aviation maintenance, repair and overhaul of commercial aircraft and act as representative of the company on-site.

As the on-site RCM Support Specialist, you will provide critical customer support services for the MRO team, End customer Quote Management and end customer rejection.

As part of an internationally dispersed team, you will comfortable acting as the onsite representative for the company, developing and fostering a good working relationship with the customer. Able to work autonomously, in a customer facing environment, you will use your inquisitive nature, experience and knowledge to solve client queries.

Ideally from a commercial aviation background, you will have broad knowledge and understanding of airline operations including Technical Services, Operations and Customer Services to:

▪ expedite specific operational orders as per contractual agreements

▪ establish key relationships between the customer and the wider RCM Team 
▪ manage workload via the internal ERP
▪ prepare KPI's
▪ obtain approval for recharges, and recharging to the customer accordingly and in a timely manner
▪ have oversight on SPT performance

▪ represent the company in customer reviews
▪ work closely and communicate continually with the customer to provide detailed and accurate feedback to all the operational orders.
▪ identify, recommend, and deliver continuous improvement initiatives to further enhance customer performance