Operations Duty Manager

Zenon are delighted to be recruiting on behalf of an Air Cargo Operator based in the London Heathrow area for an Operations Duty Manager on a permanent basis.

The successful candidate will be responsible for the overall daily management of the Operations department related to all Cargo operations, ensuring the operation is kept up to date and on time performance is maintained.

Successful candidates will be responsible for:

• Responsible for oversight and control of daily Operations requirements related and supporting on-time performance and operational delivery
• Responsible for Customer, Crew and Dispatch liaison for flight scheduling and flight related issues when required.
• Review Flight Confirmations, Flight Briefs and Final Briefing packages
• Review all operational set ups that they comply with national authority regulations
• Responsible for monitoring Flight Dispatch tasks.
• Compliance monitoring in all areas of dispatch.
• Monitor all flight set ups to make sure compliant with all flight time limitations.
• Deliver a safety culture and raise safety issues where and when required by the official channels
• Fulfilling any required task of the Operators AOCs in relation to Ground Operations
• Ensuring correct input of operational and flight related data and the monitoring the scheduling of flights and flight following
• Processing, reviewing of post flight paperwork where applicable
• Ensuring the appropriate standards of safety and security are achieved in line with corporate requirements, government legislation and international best practice
• Responsible for handling critical issues in a timely manner through liaison with crew, station managers, load masters, airport authorities and internal departments to effectively deal with potential barriers to effective operations
• Excellent communications ensuring all communication channels are effective both with all external and internal stakeholders connected to cargo operations, including customer service teams, to ensure effective operational delivery
• Responsible for targeting the reduction of cargo handling issues, and their consequences
• Responsible for ensuring they maintain an in-depth knowledge of company operations, documentation, regulating authority requirements, relevant systems and procedures

Minimum Skills and Experience:

• Excellent and a very comprehensive knowledge of applicable regulations with respect to Dispatch Procedures, Ground Operations, Customs, Dangerous Goods and Security
• A comprehensive knowledge of IATA and IOSA standards
• Previous experience with a good knowledge and familiarity with aviation management systems  
• Must have had at least three years relevant work experience
• Has a proven ability to plan and organize often fast moving ever changing operational needs on a daily basis
• Excellent interpersonal and all-round communication skills with the ability to problem solve under pressure whilst ensuring the operation is fully supported
• Excellent team and customer focus skills
• Knowledge of the LEON flight software system
• Experience in using the PPS flight planning system
• Dispatchers License would be desirable but not essential

Why Choose Zenon Aviation?

In the ever changing and dynamic marketplace, Zenon Aviation knows that the support and care we provide to candidates is vital in assisting you in achieving your career aspirations.

Our team of dedicated consultants will deal with your application efficiently and more importantly confidentially, providing a professional and reliable service.

If the above opportunity is of interest to you, please forward your CV to our Recruitment Director.

All applications will be handled in the strictest confidence and unless you hear from us within 5 days of your application, please assume that you have been unsuccessful on this occasion.

Zenon Recruitment Ltd is acting as an Employment Business in relation to this vacancy.