Manager, Airport Coordination Center (ACC) - ATL

All About Us

The Manager, Airport Coordination Center (ACC) is responsible for an efficient customer service oriented operation by planning, organizing and controlling available resources to achieve airline and departmental goals and objectives in areas related to Hub Operations. Positioned in the Airport Coordination Center (ACC), serve as the “eyes and ears” of the Endeavor OCC. Provide Endeavor-centic support with real time communications to the station and relaying station critical information to the OCC.

All About The Role

• Aggressively respond to safety events, especially those involving employee injury, customer injury, and aircraft damage, particularly when local Endeavor base manager is not present.
• Serve as the Endeavor Air operational representative and liaison for all matters involving Endeavor Air flights at the hub.
• Forecast the daily operational abilities and limitations of the hub and communicate those with the Endeavor Air Operations Control Center (OCC).
• Understand operational goals including net promoter score (NPS) and make decisions based on these goals with an emphasis on protecting our customers and operation.
• Build strong relationships and maintain open, informative and mutual lines of communications with business and service partners as well as the Endeavor OCC.
• Monitor hub ground service equipment (GSE) status and communicate any impact to the OCC.
• Advocate Endeavor’s position with Delta ACC Coordinators and Service Manager in all matters that impact the Endeavor Air operation.
• Actively monitor Endeavor Air’s flight operation and vigorously mitigate departure delays.
• Monitor aircraft and FAA frequencies to ensure proper data is transmitted to Endeavor flight crews.
• Ensure business partners display accurate information on public display screens.
• Assist in tarmac delay mitigation as they pertain to DOT3 requirements.
• Assist Crew Scheduling and the Strategic Planning Team (SPT) to prioritize flights seek improvement with EDCT delays and/or IROP schedule adjustments for FAR117 crew duty.
• Develop IROP plans in conjunction with the Endeavor Air OCC.
• Coordinate with core OCC disciplines to help make the least impactful schedule adjustment decisions based on local conditions.
• Monitor the level of service received by all airport partners and actively manage and correct any deficiencies.
• Provide operational guidance and assistance to local Flight, Inflight and Maintenance Endeavor employees.
• Participate in Endeavor and Delta daily briefings and conference calls to provide pertinent hub information.
• Position is in a high stress airport environment.
• Other duties as assigned.

All About You

• Bachelor’s degree or a combination of education and equivalent experience
• 5 years of experience in airline operations (airport customer service, crew, aircraft performance)
• Demonstrated ability to communicate effectively at all levels of the organization
• Ability to communicate effectively at all levels of the organization utilizing a variety of tools including Microsoft Word, PowerPoint and Excel
• Expertise in Sabre suite of products preferred
• Previous experience in a SOC/OCC environment and / or airport customer service preferred
• Position requires some physical exertion such as pulling, pushing, reaching bending, and standing, walking and light lifting not in excess of 30 lbs.
• Shift position with bid schedule (early mornings, nights, weekends, holiday coverage required); must be willing to work any shift
  
• Ability to work a shift with minimal breaks and in a high stress airport environment
• Travel required up to 20% to attend meetings and support operations
• Valid driver’s license

Endeavor Air is an equal opportunity employer (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status.

Bachelor's degree or a combination of education and equivalent experience 5 years of experience in airline operations (airport customer service, crew, aircraft performance) Demonstrated ability to communicate effectively at all levels of the organization Ability to communicate effectively at all levels of the organization utilizing a variety of tools including Microsoft Word, PowerPoint and Excel Expertise in Sabre suite of products preferred Previous experience in a SOC/OCC environment and / or airport customer service preferred Position requires some physical exertion such as pulling, pushing, reaching bending, and standing, walking and light lifting not in excess of 30 lbs. Shift position with bid schedule (early mornings, nights, weekends, holiday coverage required); must be willing to work any shift Ability to work a shift with minimal breaks and in a high stress airport environment Travel required up to 20% to attend meetings and support operations Valid driver's licens