Lounge Attendant (Part-time)
Reports to: Lounge Supervisor
In order to become one of the world’s greatest service brands, service excellence is at the heart of our core brand value proposition. Lounge Attendants play a crucial role at the lounge by demonstrating to our customers the 3 key brand values of ‘Thoughtful’, ‘Progressive’ & ‘Can-do Spirit’, making all the moments of truth memorable by understanding the voice of our customers and ensuring top-notch lounge experience.
Key Responsibilities
Provide excellent customer service, adhering to company and legal standards regarding service, food safety, and health and safety
- Engage with customers in a warm and professional manner
- Assist the Supervisor in ensuring smooth day-to-day operations
- Perform start-of-shift duties, including stocking service counters and maintaining cleanliness in the seating area
- During the shift, responsibilities include and are not limited to:
- Take orders accurately, serve food and beverages, and have a comprehensive understanding of menu items to make recommendations
- Understand customer requirements and suggest alternatives if needed
- Ensure customer satisfaction by checking in on their needs and addressing any feedback or issues
- Bid farewell to customers in a genuine and professional manner
- Maintain appropriate stock levels and accurately record food and beverage wastage
- Collaborate and support the rest of the lounge team as required
- Interact with customers to anticipate their needs and work with the Supervisor, Lounge Service Delivery Manager, and the Premium Service Team to create special lounge experiences for high-value customers
- Stay updated on regulatory and service requirements, ensuring alignment with operational standards
Requirements
- Right to work in Hong Kong
- Minimum age of 18
- Relevant working experience in catering hospitality, fine dining, and luxury hotel or similar capacity is advantageous
- Experience in a lounge/airport setting is desirable.
- Proficiency in spoken and written English. Cantonese and Mandarin are an advantage
- Customer-oriented with an energetic, helpful, and outgoing personality
- Keen to develop a career in the Food & Beverage industry.
- Positive attitude, attention to detail, great teamwork, ability to work well under pressure
- Flexible to work different shifts and overtime when flights are delayed
Benefits
- Being part of a world-class service brand to be proud of
- World-class training
- A safe and collaborative working environment which embraces a diverse and inclusive culture
- Discounted travel for employees
- Annual leave entitlement
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.