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Reports to: Service Excellence LeadIf you are attracted by the dynamic airport operations and hold a strong passion in providing a great customer experience, we look forward to welcoming you to join our largest airport servicing team at Hong Kong International Airport.Being the face of a great Airline, you will be interacting with passengers from different cultures, putting our passengers at ease before their flights. At times, you will be acting as a Brand Ambassador to tackle challenges brought to you by various factors**Promising and Structured Career Development in Airport Services Delivery Department**Customer Service Officer III &gt; Customer Service Officer II &gt; Service Excellence Lead &gt; Manager on Duty &gt; Duty Manager* Upon relative skills attainment and fulfillment of predetermined performance criteria, you will be rewarded with a progression at 18 months of service or above. &nbsp;Key Responsibilities<ul><li>Be the brand representative to provide great customer experience at the airport, Sky Pier Terminal, and designated pre-flight registration locations </li><li>Deliver a seamless airport experience to our passengers from check-in to boarding </li><li>Provide efficient and courteous assistance at various locations such as check-in counters, departure and arrival areas </li><li>Opportunities to assist some behind-the-scene operations tasks </li><li>Prepare flight related documentations to ensure safe and an on-time operations </li></ul>Requirements<ul><li>Right to work in Hong Kong</li><li>Minimum age of 18</li><li>HKCEE /HKDSE or equivalent qualification</li><li>Good command&nbsp;of spoken English&nbsp;and&nbsp;Cantonese. Proficiency in&nbsp;Putonghua is an advantage</li><li>Fresh graduates are welcome. Candidate with 1.5 years or above of experience in any airline or hospitality/service industry will be considered as experienced Customer Services Officer with a competitive package</li><li>Flexibility to work on shift schedules&nbsp;(including overnight, weekend,&nbsp;and public holidays)</li><li>Customer&nbsp;service-oriented&nbsp;attitude&nbsp;and good communication&nbsp;skills</li><li>As the position you are applying for is a Safety Sensitive Role you are also required to pass a pre-employment drug test</li></ul>Benefits<ul><li>Being part of a world-class service brand to be proud of</li><li>World-class training and structured career progression path</li><li>A safe and collaborative working environment which embraces a diverse and inclusive culture</li><li>Special allowance(s) is entitled to overnight and public holiday shifts</li><li>Medical coverage &amp; other flexible benefits</li><li>Flexible retirement scheme</li><li>Discounted travel across many airlines for you and your family</li></ul>*Terms and Conditions ApplyPersonal &amp; Application InformationCathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

Cathay Pacific Airways

Customer Services Officer (Salary can be 20k or up, including allowances)

Officer, Airport Services (Based in Incheon, Korea) Job no: 494293 Work type: Full time Location: Seoul Categories: Ground Operations Responsibilities: • Oversee the performance of ground handling agents • Ensure flights are operated according to company safety requirement • Provide good customer services by airport staff under his/her leadership in various situation • Assist in compiling reports and reporting information to headquarters about daily operations • Instruct and monitor ground handling agents service performance • Monitor the staff performance of his/her subordinates • Ensure day-to-day operations is smooth and efficient, deliver clear instructions/guidelines to GHA and HX team members Requirements: • Minimum 4 years airport services working experiences. 1 year or above supervisory experience is preferred • Able to work independently under high pressure • Customer-oriented with excellent communication and presentation skills • Fluency in English and local language (both written and oral) are required • Proficient in MS Excel, Word and PowerPoint • Willing to take shift duties #LI-SC1 Hong Kong Airlines is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates who have not been notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. Advertised: 28 Jul 2025 Applications close: 31 Aug 2025 Whatsapp Facebook LinkedIn Email App

Officer, Airport Services (Based in Incheon, Korea)

About the job Airport Services Agent - SIN We are currently recruiting for Airport Services Agent in Singapore. As an Airport Services Agent, you will support the operation by providing five-star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies and security standards. Specific Accountabilities Include <ul><li>Liaising with check-in, transfer desk and other related areas for the smooth acceptance of passengers</li><li>Escorting and directing arriving and departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding gates</li><li>Assisting the Duty Officer in handling company materials and records</li><li>Liaising with the Ground Handling agent (GHA) for quick processing of hotel and transfer passengers</li><li>Ensuring passengers are assisted smoothly through airport facilities</li><li>Performing other related duties for the purpose of ensuring the efficient and effective functioning of the work unit</li><li>Supervising GHA staff during all flights to ensure Qatar Airways standards of service quality is maintained</li><li>Organizing check-in counters and coordinating documentation issues</li></ul> Be part of an extraordinary storyYour skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. Youll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve whats never been done before. Together, everything is possible QualificationsThe successful candidate will have: <ul><li>High School Qualification</li><li>Minimum 2 years of job-related experience required with at least 1 year of relevant experience in Airline/ Travel Industry/ Hospitality Institute.</li><li>Excellent communication skills with fluency in English language.</li><li>High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment.</li><li>High level of computer literacy</li><li>Excellent customer focus and service delivery.</li><li>Good interpersonal skills and strong team orientation</li></ul> You must have the legal rights to live and work in Singapore to be considered for this role.About Qatar Airways GroupOur story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. Weve grown fast, broken records and set trends that others follow. We dont slow down by the fear of failure. Instead, we dare to achieve whats never been done before. So whether youre creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community. How To ApplyIf you have what it takes to be part of our 5-star team, please take the first step and apply now by uploading your CV and completing the online application.

3 Airport staff Jobs