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Lounge Attendant

Lounge Attendant

PublishedPublished: Published 1 month ago
ExpiresExpires: Expiring in less than 4 weeks
Airport staff
Not specified

Reports to: Lounge Supervisor

In order to become one of the world’s greatest service brands, service excellence is at the heart of our core brand value proposition. Lounge Attendants play a crucial role at the lounge by demonstrating to our customers the 3 key brand values of ‘Thoughtful’, ‘Progressive’ & ‘Can-do Spirit’, making all the moments of truth memorable by understanding the voice of our customers and ensuring top-notch lounge experience.

Join now and be eligible to get a New Joiner Incentive of HK$ 12,000*

Key Responsibilities

Engage & deliver excellent customer service for customers with warmth and professionalism, responsibilities include and are not limited to:

  • Present menus, take orders and serve food & beverages
  • Demonstrate a complete understanding of food & beverages items and make recommendation
  • Understand customer requirements and maintain customer satisfaction during their stay
  • Maintain lounge cleanliness & uphold stock levels in the restaurant

Requirements

  • Right to work in Hong Kong
  • Minimum age of 18
  • F.5 or Diploma in Hospitality / F&B or related disciplines is an advantage
  • Relevant working experience in catering hospitality, fine dining, and sizeable luxury hotel or in similar capacity is an advantage
  • Work experience at lounge / airport is desirable
  • Standard of spoken/ written English and Cantonese. Mandarin is an advantage
  • Customer oriented, energetic with helpful and outgoing personality
  • Keen to develop a career in Food & Beverage industry
  • Demonstrate a positive attitude, attention to detail, great team work, ability to work well under pressure
  • Flexible and adaptable to work in different working hours, able to work overtime in case of flights delay

Benefits

  • Being part of a world-class service brand to be proud of
  • World-class training and structured career progression path
  • A safe and collaborative working environment which embraces a diverse and inclusive culture
  • Extensive medical coverage & insurance scheme for you and your dependents
  • Flexible retirement scheme
  • Discounted travel across many airlines for you and your family 

Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

*Terms and Conditions Apply.