Head of Crew Control (80-100%, all genders)

Are you ready to shape day-to-day crew operations and lead a mission-critical team ensuring safe, compliant, and efficient crew deployment? Join Crew Planning & Disposition to drive SWISS' operational success and industry-leading performance.

Starting date: August 01, 2025 or upon agreement

You may apply in English or German.

Requirements:

• Bachelor’s or Master’s degree in business administration, aviation management, or a related field
• Extensive experience in crew management or airline operations, ideally within real-time or shift-based environments
• Strong decision-making and leadership skills under time pressure and operational complexity
• Proven ability to collaborate across diverse stakeholder groups
• Solid understanding of aviation regulations, flight time limitations, and collective labor agreements
• Fluent in English and German
• Shared position possibility: Please apply as tandem (each partner sends an individual application and refers to the other tandem partner)
• For any further questions, please contact our Recruiting Services Center at +41 44 564 22 66.

Tasks:

• As Head of Crew Control, you oversee day-to-day crew deployment, ensure reserve management, monitor performance, drive system innovation, and foster collaboration across interfaces. You lead a high-performing team ensuring 24/7 operations continuity and crew control excellence.
• Ensure seamless and compliant daily crew deployment across all SWISS flights, including adherence to legal, regulatory, and collective labor requirements
• Manage optimal crew reserve usage and enable timely responses to short-term operational disruptions
• Monitor crew performance through KPIs, escalate critical issues, and provide insights to senior management
• Foster strong collaboration with key operational interfaces to ensure effective communication and coordination under pressure
• Drive the evolution of crew control processes, fostering innovation, automation, and best use of crew management systems
• Lead, manage, and develop the Crew Control Team consisting of shift leaders and analysts, ensuring training, shift continuity, and a high-performance culture