Assistant Manager for Base Operations

Job Description:

Flying Academy is a leading pilot training school committed to delivering quality education and value to our customers. We pride ourselves on our dedication to excellence, innovation, safety, and customer satisfaction. As we continue to expand, we are seeking a dynamic and motivated Assistant Manager to join our Back Office and Customer Service Prague team.

As the Assistant Manager, you will play a crucial role in ensuring smooth operations and outstanding customer experiences for our aviation professionals and pilot students. You will be responsible for coordinating back-office functions to support our daily operations, such as filling out dispatches, making sure the necessary documents are prepared, and being responsible for others under your supervision. 

Your primary responsibilities will include:

• Managing the day-to-day operations of the back office and customer service team, overseeing administrative tasks, scheduling, and student records management.
• Serving as a point of contact for student inquiries, providing timely and accurate information about our training programs, enrollment process, and course offerings.
• Handling student registrations, payments, and paperwork, ensuring all documentation is completed accurately and in compliance with regulatory requirements.
• Coordinating with flight instructors and scheduling staff to optimize training schedules and ensure efficient utilization of resources.
• Contributing to the development and implementation of policies, procedures, and best practices to enhance the overall student experience and operational efficiency.
• Collaborating with other departments, such as sales, marketing, flight instructors, and operations, to streamline processes and enhance overall organizational effectiveness.

Qualifications:

• Bachelor's degree in Business Administration, Management, or a related field preferred.
• Proven experience in a customer service or back-office management role, with a track record of success in leading teams and delivering exceptional service.
• Excellent communication and interpersonal skills, with the ability to interact effectively with customers, team members, and stakeholders at all levels.
• Strong leadership abilities, with a motivational and collaborative approach to team management.
• Analytical mindset with the ability to interpret data and metrics to drive decision-making and continuous improvement.
• Proficiency in MS Office Suite and preferably with Salesforce as well, with the ability to quickly learn new systems and technologies.
• Flexibility to adapt to changing priorities and work effectively in a fast-paced environment.