Job description

On behalf of our client, a well-established aviation services company in Dubai, we are now recruiting a Charter Sales Manager.

This role would be ideal for an experienced charter sales professional with a strong aviation industry background and existing contacts within the GCC market, a proven track record in VIP, Cargo & Commercial charter sales, and who wants to build a charter sales team.

DUTIES & RESPONSIBILITIES:

Management:

• Set-up, manage and grow the sales department.
• Establish and implement department policies and procedures.
• Recruit, mentor and manage the sales team.
• Liaise with Management to establish best practice and sustainable expansions.

Business Development:

• Conduct market research and competitor analysis.
• Provide support in the preparation of business development forecasts and budgets.
• Develop and execute dynamic sales strategies to stimulate business development and
• growth.
• Identify new business opportunities to generate new sales leads, achieve and maximize sales targets.
• Increase market share, sales revenue, and profitability.
• Compile customer profiling to identify potential sales opportunities for each business segment: -
  • VIP Charter / Group / Corporate Charter / Cargo / Medivac / Air Ambulance, etc.
  • Long-term commercial contracts for Oil & Gas / Marine & Offshore industries, etc.
  • Ad-Hoc and Seasonal High Yield temporary aircraft leasing.
• Coordinate with Marketing Dept for marketing, advertising, promotional and social
• media support.
• Identify possible partner alliances or collaborations.
• Actively source new procurement bids and tenders
• Manage and execute such proposals and reply as per management’s instruction and/or company policy.
• Negotiate annual contracts and pricing with vendors.
• Establish and maintain strong, long-lasting relationships with top decision makers and prospective customers.
• Develop close relationships with aircraft operators, companies, individuals, sports clubs, etc.

Sales:

• Be the first point of contact for all clients.
• Generate new leads, increase, and maximize sales revenue.
• Manage and coordinate all sales activities.
• Manage and coordinate all sales enquiries & charter requests.
• Actively set up customer meetings, site visits, conduct cold calling, email company introduction
• Collect all flight requirements, coordinate with respective dep, operational coordinator, and suppliers.
• Prepare and send charter quotations, follow up, and finalize charter agreements.
• Update and coordinate with Operations Dept. for all clients’ flight requirements
• Liaise with Officer Manager/Finance to issue client’s invoices, statement of accounts and payment confirmations.
• Compile monthly sales reports and forecasts.
• Establish B2B / B2C potential customer and existing clients’ database.
• Enter data to the centralized CRM system (Hubspot), maintain and update contacts and data regularly.
• Remain current on company & competitor product offerings, aircraft, regional charter pricing, and travel trends.

Post-Sale & Customer Service:

• Build customer confidence and loyalty.
• Build and nurture local and international client relationships.
• Manage customer complaints, file incident reports, investigate, provide feedback to management & customer.
• Conduct and manage Post Flight Customer Surveys, reviews, and feedback. Share such feedback with internal management, marketing, and other relevant parties.
• Act as the point of contact between customers and flight operation.
• Manage the 24/7 duty mobile phone and respond to incoming calls.

Reporting & Financials:

• Consistent, quality reporting and analysis, reflecting forecasts and actual sales transactions.
• Preparation of monthly consolidated client accounts and reports
• Monitor the Charter Sales team to ensure all flight reports in terms of financials are updated.
• Monitor clients’ accounts and pending payments.
• Monitor assigned accounts and keep good communication with key contacts.
• Manager and conduct daily stand-up meetings with the sales team.
• Attend weekly Sales Meetings with CEO, and other management team members.

Requirements:

REQUIREMENTS:

Job Qualifications & Experience:

• Must have a minimum of 5 years’ relevant work experience as Charter Sales Manager or in a similar role.
• A strong background and existing network in the Aviation Industry in the GCC region is mandatory.
• Must have a proven track record in VIP, Cargo, Commercial Charter Sales.

Skills & Competencies:

• Must have good Leadership skills.
• Must be results driven and highly motivated.
• Must have a positive outlook and a strong passion for success.
• Must possess strong business communication and sales skills.
• Must have excellent customer management skills.
• Ability to develop close relationships at operational and executive levels.
• Ability to manage multiple priorities and maintain a high level of productivity.
• Ability to work effectively in time-critical situations.
• Ability to work and communicate effectively as part of a collaborative and multinational team.
• Excellent attention to detail with good organizational and planning skills
• Provide a high level of professionalism and ethical standards.
• Must be able to manage and resolve problems with understanding and sensitivity.
• Good MS Office skills, including Excel, and other sales tools & software/apps.
• Excellent verbal and written English skills are mandatory.
• Must have a valid driving license.