Airport, Operations, Management, Office, operations

Key Account Manager

Last updated: 3 months ago
Expires: 1 month ago
Job Role:
Airport, Operations, Management, Office, operations
Aircraft type:
United Kingdom

Job description

We are delighted to be representing a leading provider of Aviation services to Commercial and Government Operators with the recruitment of Key Account Manager

If you are an experienced Account Manager within MRO and PBH contracts Qualitair Aviation would like to hear from you!

You will manage allocated customer PBH accounts by ensuring contract service levels are delivered and the account/s achieves projected financial benefits.

You will also develop and sustain positive relationships with key staff, including senior management, to place the Company in the best position to achieve account objectives and to secure additional business, increasing margins, meeting contractual commitments, improving and enhancing operational efficiency for the Company's Power-By-Hour (PBH) agreements.

Key Responsibilities:

  • Developing and maintaining positive relationships with internal stakeholders including:
  1. IOC
  2. Logistics
  3. MRO
  4. Finance
  5. Account Receivable
  6. Inventory Management
  7. Business Development
  8. Engineering

  • Accountable for the Profit and Loss associated with the Customer PBH Agreements
  • Supporting the Account Receivable team to ensure the on time payment of invoices by Customers
  • As required, preparing for & attending Monthly Performance Business Review meetings
  • Supporting the Core Return team to ensure adherence by Customer(s) to the contracted service levels
  • Ensuring monthly service level performance reports are prepared and circulated for review internally and with Customer(s)
  • Ensuring flight hour reconciliations and annual escalations are processed in accordance with the contract(s)
  • Ensuring customer(s) continues to comply with the "conditions precedent" outlined in the contract
  • Ensuring all invoicing is up to date on a monthly basis
  • Ensuring pre-meetings are conducted with internal stakeholders , that management is briefed before and after each meeting and that Action Items are recorded to track agreed actions, action owners, action status and are used on a regular basis for subsequent meetings
  • Managing and monitoring all operational KPI's to ensure contractual service levels are being achieved and contractual responsibilities are being adhered to.
  • Working to improve cost management for all elements of the contract including but not limited to repair spend, freight and logistics.

The right Candidate must have:

  • Previous account management experience in the aviation MRO sector, especially with PBH contracts.
  • Strong understanding of Microsoft software with an advanced level of Excel.
  • The candidate must be able to present data and other information to internal and external senior management through effective methods and sourcing
  • Strong analytical skills
  • Ability to build rapport with internal and external stakeholders.


Managing PBH accounts, Supporting the Account Receivable