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Last updated: 2020-04-01
Valid to: 2020-04-25
Job Role:
Maintenance Repair Operations
Location:
United States
Type:
Permanent
Job description
The Aircraft Maintenance Analyst (AMA) works directly with a specified fleet of aircraft to act as the point of contact to our customers. The AMA is responsible for the quality and accuracy of maintenance records, as well as ensuring our customers are receiving the best service and instruction on utilizing our application. The AMA will work with data, analyzing, reporting, and auditing the information in our system and providing results to our customers.

Responsibilities
? Monitor and maintain the inspection/maintenance schedule for fleet of assigned aircraft ensuring adherence to all regulatory guidelines, as well as manufacturer recommendations
? Ensure that customer maintenance compliance records and other data is updated promptly and accurately
? Assist Customers in utilizing the full functionality and capability of the applicable maintenance tracking application (CAMP, CESCOM, CMP or Avtrak)
? Conduct Customer maintenance program audits to verify accuracy of records. Compile audit findings and provide recommendations for review to Analysts for conformity to regulatory, manufacturer, and known vendor requirements.
? Respond to correspondence, facilitate the gathering of information, and apply technical knowledge, to ensure the continued integrity of the Customer's maintenance program and accuracy of maintenance tracking data.
? Coordinate and cultivate positive relationships and communications with all external and internal business units to ensure efficient integration and deployment of Customer maintenance requirements and to enhance the Customer experience.
? Coordinate with service providers to ensure the timely and accurate submission of completed maintenance documentation.
? Conduct Outreach Calls to ensure continued customer contact and support in-bound customer telephone calls regarding maintenance program questions
? Maintain extensive knowledge of the applicable OEM and model maintenance program requirements
? Review applicability of and incorporate Airworthiness Directive notes and Service Bulletins as they apply to assigned aircraft and process inspection program revisions
? Enroll new aircraft onto application using OEM and customer furnished technical data

Requirements
? Associate's degree plus relevant work experience in customer service and aviation fields (work in a maintenance environment a plus)
? Must possess excellent communications skills (both written and verbal) and the ability to analyze and interpret data.
? Must possess excellent computer skills (i.e. Word, Excel).
? Some travel maybe required.

Benefits:
  • Competitive salary
  • Fast-growing environment
  • Generous company benefits including medical, dental and vision insurance; short-term disability, 401k with match.
  • Gym membership reimbursement
  • Corporate Wellness Program to include healthy living challenges
  • Parental Leave Policy
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Requirements
no requirements specified