MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS Minimum Qualification • University Degree or equivalent Experience • Minimum 5 years’ experience in Airport Operations – Load control, load planning and load sheet production • Experience of B737 and other narrow body aircraft. Knowledge / Skills • Knowledge of weight and balance (MACS and Altea FM or other W system)• Knowledge of Passenger Services, Ground Operations, Load Control, Departure Control Systems.• Knowledge of manual weight and balance for narrow and wide body aircraft.• Understanding of Flight Operations, Cargo operations and airport systems will be preferable.• Knowledge of DCS check-in systems• Knowledge in flight Information Display System (FIDS)• Knowledge in airport Operations Database (AODB)• IATA DGR CAT 10 training.• Experience of ramp loading and turnround coordination.• Experience of tie down and special cargo handling • Additional Requirements • Customer service experience. • CLC experience. • Performance engineering experience will be an asset. • Business domain knowledge of different types of passenger profiles and cargo volumes in MEA markets.• Knowledge of performance engineering and loading schedule. CORE COMPETENCIES • Customer Focus• Team work• Effective Communication• Personal Accountability & Commitment to achieve• Resilience and Flexibility (Can do attitude)• Decision Making ADDITIONAL INFORMATION This role is a supervisory and duty service delivery controller level on a shift basis.