field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

field_job_type_rating

field_flight_regions

aviationcv_job_recency

Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
We are looking for a highly motivated person for our Winnipeg Commodity Taxes Analyst position.  This person will report to the Director, Commodity Taxes / Audit, Compliance &amp; Accounting.
Description
<ul><li>Support commodity, passenger and fuel tax audits (taxes and fees of all nature including, federal, excise, provincial, property, state as well as international taxes and fees) to ensure that Air Canada and its subsidiaries minimize the commodity taxes reassessments / maximize refunds.  </li>
<li>Perform Commodity Taxes accounts analysis and provide required information to the director and Managers, Commodity Taxes and / or for submissions to, or negotiations with, tax authorities.</li>
<li>Assist the Director and Managers, Commodity Taxes in the implementation and development of corporate tax policies and ensure compliance with those policies.</li>
<li>Verify / audit commodity, passenger and fuel taxes compliance on a global basis including tax compliance for Air Canada and its subsidiaries. </li>
<li>Analyze Commodity Taxes exception reports and systems such as PAICE to maximize the tax recoveries</li>
<li>Support the implementation of new tax legislation.</li>
<li>Verify corporate compliance with the changes in tax rates and relevant changes in legislation.</li>
<li>Perform the adequate procedures to identify overpayments or refundable payments of taxes and duties included in charges of the Corporation, as well as reconcile the appropriate Commodity Taxes accounts.</li>
<li>Develop guidelines, training materials, job aids for internal departments as required.</li>
<li>Monitor the status of outstanding PRA system trouble tickets and IRFs.</li>
<li>Assist Managers Commodity Taxes for initial and on-going systems compliance with tax legislation. Systems include AC Web, GDS ticketing systems, Revenue Accounting system, WebFocus, PeopleSoft, ARIBA, Employee travel, EDI interface to AP, PAICE, etc.</li>
<li>Assist the Directors, and Managers, Commodity Taxes with related duties.</li>
</ul>Qualifications <ul><li>Undergraduate or Graduate degree in Business or Finance </li>
<li>CA, CGA, CMA designation preferred. </li>
<li>Proficient in Excel (formulas; functions ex. v lookups, pivots and if statements) </li>
<li>Experience in utilizing other data analytic tools (IDEA, Power Query and Power BI ect)</li>
<li>Work experience in the commodity tax field is an asset. </li>
<li>Knowledge of all Canadian federal and provincial commodity tax legislation (e.g., GST/HST, QST, PST) is an asset. </li>
<li>Excellent interpersonal skills and demonstrated ability to work with others. </li>
<li>Excellent communication skills / oral and written. </li>
<li>Demonstrated record of initiative and work ethic. </li>
<li>Good organizational skills and ability to work under pressure. </li>
</ul>Conditions of Employment:
<ul><li>Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.</li>
</ul>Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


    Commodity Taxes Analyst - Temporary
  

Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Reporting to the Senior Manager, Business Management, this role is responsible for complex business casing and performance management for Air Canada Product and the Aeroplan program.  
Responsabilities:
<ul><li>Complex Business Casing and Strategy 
<ul><li>Directly engage with the Product team to build strategic recommendations for new Product investments. For example, new lounge investment, new product launch program financial impact. </li>
<li>Working closely with the Loyalty team, support highly complex business cases, including transformational program decisions such as Air Canada points accrual structure, expiry policy. These decisions have a potential impact to Aeroplan’s bottom line in the tens of millions of dollars each year. </li>
<li>Distill complex problems and work through potential solutions using financial, loyalty, revenue management, credit card, and other data sources.     </li>
<li>Investigate opportunities into untapped markets based on deep analysis into a particular whitespace.  </li>
</ul></li>
<li>KPI ownership 
<ul><li>Using PowerBI and Analytics provided data to contribute analysis on key Aeroplan program drivers for the weekly Program Performance Meeting (PPM), attended by Aeroplan and Marketing leadership. </li>
<li>Work with key Air Canada cross-functional stakeholders, such as Analytics, Data, Currency Management to ensure Program KPIs are readily available and accessible. </li>
<li>Deliver muti-year forecasts, taking into account multiple inputs and contributing factors, for key Aeroplan business drivers such as member growth, member attrition, cardholder spend, retail partner engagement. </li>
<li>Lead engagement with Finance to ensure KPIs are accurately reflected in financial reports. </li>
<li>Working with IR and Snr Management, support creation of Aeroplan and Product metrics and content for board and investor presentations.  </li>
<li>Trusted internal advisor on results analysis and financial projections. </li>
<li>Ensure team members provide timely analysis for senior management on evolving competitive landscape changes.</li>
</ul></li>
</ul>Qualifications <ul><li>Bachelor’s degree in business, finance, marketing or related discipline required. </li>
<li>Accounting post graduate or MBA an asset. </li>
<li>5+ years of experience in strategy, management consulting, accounting, or finance.  </li>
<li>Exceptional financial, analytical, and planning skills, which enable solving tangible business problems. </li>
<li>Incredibly strong written skills with ability to develop and present materials suitable for an executive audience in a time-sensitive environment. </li>
<li>Proven ability to work cross-functionally, communicate effectively and handle complex deliverables within and across business units.  </li>
<li>Notable experience handling multiple time-critical projects within an evolving business environment. </li>
<li>Knowledge of Air Canada, Aeroplan and the international airline, banking &amp; loyalty industry required. </li>
<li>Ability to synthesize complex information at a rapid pace to present for Senior Management.</li>
</ul>Conditions of Employment:
<ul><li>Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.</li>
</ul>Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


    Manager, Business Management
  

Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Strategic Procurement Advisor - AI Transformation reports into the Manager Strategic Procurement AI Transformation and is involved in the various AI-related projects attached to Supply Chain. Primarily, the role “translates” business needs including requirements, context, processes etc. into advanced analytics (AA) language and reversely the outcomes of AI into business implications, validating that the desired outcomes are achieved. The advisor becomes the champion for AI initiatives and advanced analytics within the Strategic Procurement (SP) organization.  The Strategic Procurement Advisor - AI Transformation will act as a bridge between the business team and analytics specialists, taking inputs from the business team to define analytics propositions and identify use case opportunities. The candidate will work with a multi-functional team, including business stakeholders, data engineers, data scientists, designers, and business process designers, to define requirements and translate business requirements into user stories for the development team to implement. The Advisor will also support teams in validating assumptions, extracting relevant insights, and identifying and creating relevant data points. Accountabilities (Responsibilities): 
<ul><li>Take inputs from the business team and define analytics propositions to business stakeholders and identify use case opportunities.</li>
<li>Collaborate with the Product Manager to translate requirements into user stories and facilitate business responses to questions posted by the development team.</li>
<li>Support teams in validating assumptions and extracting relevant insights.</li>
<li>Identify and create relevant data points, and extract, transform, and load data from multiple systems. As necessary, discover opportunities to acquire new data from other systems and recommend and implement ways to improve data reliability, efficiency, and quality.</li>
<li>Collect inputs to verify and iterate outputs/analytics results, and test end-to-end use cases. Share results with business stakeholders. Help troubleshoot as necessary to obtain desired outputs and provide feedback to the development team to optimize outputs.</li>
<li>Collaborate with developers and UX/UI designers to develop right visualizations (dashboards, reports…) for presenting results and to develop a user-friendly and intuitive user experience and UX/UI interface.</li>
<li>Create and refresh documentation to maintain and enhance the application.</li>
<li>Stay abreast of and research best practices on supply chain optimization and AI applications and incorporate leading practices in design. Propose and conduct experiments to make product smarter.</li>
<li>Once project is completed, support the maintenance of the AI applications for SP. Support future phases and improvements to the tools.</li>
<li>Perform any other related duties as assigned.</li>
</ul>Qualifications <ul><li>University degree in Computer Science, Mathematics, Statistics, Economics, Operations Research, Engineering, Supply Chain Management or equivalent.</li>
<li>Self-starter and self-learner with ability to work under pressure, changing priorities and tight deadlines with limited supervision.</li>
<li>Strong interpersonal skills with the abilities to work autonomously, synthesize complex situations, and communicate at multiple levels of expertise and across multiple teams to gain buy-in and support.</li>
<li>Ability to efficiently translate complex concepts into understandable language. </li>
<li>Strong conceptual, analytical, data modeling, and problem-solving skills. </li>
<li>Strong results orientation and sense of ownership. </li>
<li>Team player with ability to work in a cross-functional team.</li>
<li>Experience with predictive modeling, machine learning, data science or coding is preferred.</li>
</ul>Working Conditions: 
<ul><li>Experience in working in an agile environment.</li>
</ul>Conditions of Employment:
<ul><li>Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.</li>
</ul>Linguistic Requirements Based on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


    Strategic Procurement Advisor - AI Transformation
  

Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Reporting to the Manager, Catering Product, the Catering Product Manager is responsible for the day to day commissary product portfolio.
Key Functions &amp; Accountabilities: 
<ul><li>Manage the commissary product portfolio, including the planning and communication of inflight requirements</li>
<li>Participate in the development of new products to ensure deliverables are met, including safety, operational, financial and commercial aspects</li>
<li>Support &amp; facilitate the implementation of new product initiatives</li>
<li>Produce cost analysis for the overall commissary product budget (approximately $90 million annually) and associated initiatives</li>
<li>Manage the commissary unit cost sheets and mitigate any billing issues</li>
<li>Support the commissary product tender process for the catering team, including specification requirements, vendor and product review and selection, AFC preparation review and presentation as required</li>
<li>Manage the communication process for new products initiatives with suppliers, AC Business units such as Supply Chain, Billing, Product Design teams</li>
<li>Manage supplier day to day contractual requirements related to product scope</li>
<li>Source products outside contractual scope and research alternative options</li>
<li>Manage the printed and digital menu programs; volume forecasting, shipment tracking and communication, ordering process with vendor, change process</li>
<li>Supports the Supply Chain team and collaborate to develop consistencies and efficiencies within the products</li>
<li>Manage day to day product issues and queries and provide resolution feedback</li>
<li>Monitor new product implementation and initiate adjustments and correction action plan as required</li>
</ul>Qualifications <ul><li>University degree preferred (marketing/hospitality/culinary) </li>
<li>Analytical and organizational skills with an aptitude to prioritize multiple tasks and responsibilities within tight deadlines.  </li>
<li>Experience in airline catering &amp; vendor management an asset. </li>
<li>Must be proficient in Microsoft Office applications. </li>
<li>Proven ability to work well under pressure and with minimal supervision.  </li>
<li>Sense of initiative, self-discipline, proactive thinking and problem solving.  </li>
<li>Strong interpersonal and communication skills </li>
<li>High degree of adaptability and flexibility. </li>
<li>Ability to work flexible hours, as required. </li>
<li>Bilingual preferred - English and French</li>
</ul>Conditions of Employment:
<ul><li>
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
</li>
</ul>Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


    Catering Product Manager
  

We are BAA Training, one of the TOP 3 largest independent aviation training centers in Europe. Our people are united by passion for aviation and a desire to ensure efficient training solutions for both pilots and airlines. BAA Training has offices in Vilnius, Lithuania; Barcelona and Lleida, Spain; Paris, France ; Ho Chi Minh, Vietnam and is constantly growing.  At the moment we are looking for a Regional Sales Manager for Africa region to join our international Sales team. Aviation is a very fast-paced and truly multicultural world. If you are quick on your feet, like to converse in English, meet people from all around the world and excel in sales or love aviation – contact us now!   We promise a highly challenging field and wide scope of responsibilities, which will initially cover: • Actively researching given market news and updates.  • Proactively communicating with key customers in African market.  • Reporting to Head of Corporate Sales(HCS) about new opportunities and orders in a given market.  • Optimizing the processes.  • Working on personal and professional development.  • Creating and executing sales strategy in Africa region.  • Initiating and leading meetings with potential customers.   • Creating attractive solutions to customers training needs.   • Planning  and visiting target customers.   • Reaching budgeted goals for African market.  • Working according to approved company processes • Working with company’s IT systems to monitor and ensure a smooth sales process. • Participating in daily meetings based on Lean principles • Setting and achieving short-term and long-term goals in accordance with the company’s strategic goals • Performing other duties and responsibilities assigned by direct manager We dream about a team member who: • Has more than two years of experience in B2B Sales in Africa region • Has sales and target-driven mindset • Has experience working with airlines • Has higher education in management, business administration or sales fields • Has innovative approach to problem-solving by approaching the obstacles from new and unconventional perspectives • Has an inquisitive thinking such as exploration, investigation, and learning • Has good skills in a Microsoft Office 365 environment or has basic conceptional computer literacy • Is able to work independently and is self-motivated and willing to take ownership • Knows how to manage several complex projects at once • Has analytical and conceptual thinking skills • Has willingness to share skills, knowledge and expertise • Uses the English language at an effectively operational and independent level • Is flexible with good time management skills • Has respectful and positive attitude • Wants to learn every day and thinks aviation could be the love of one`s life What we offer you: • A health Insurance package after 3 months working for the Company.  • Work from home in compliance with company policy. • Additional holiday days for seniority after 2 years of work for Company. • A Wellness Day to take care of yourself and a Birthday Day to celebrate. • Mental gym to support your emotional wellbeing from Mindletic. • An entertainment flight with a full flight aviation training simulator.  • Extensive on boarding plan to ease your integration into company. • An international and multicultural environment in vibrant industry with plenty of challenges to achieve as well as duty trips to headquarters in Lithuania. • Personal growth possibilities if you are eager to progress in your career, we have a bunch of examples to share.

Regional Sales Manager (Africa region)

Description Location: Montreal, QC, Canada (Onsite) Starting Salary: $20.23/hour Branch: In-Flight Service Category: Unionized (IAMAW – Clerical)
Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Basic function:
<ul><li>Performs operational and/or administrative duties of a complex nature, using a variety of software applications.  These positions require a high level of accuracy due to consequence of error and fines/penalties to the Company and/or loss of revenue. This position requires initiative and judgment. </li>
</ul>Tasks / responsibilities:
<ul><li>Create tables, graphs and prepare spreadsheets.</li>
<li>Sort and merge documents, reports, etc.</li>
<li>Research data and prepare reports</li>
<li>Edit and proofread</li>
<li>Work under pressure</li>
<li>Prepare, maintain, validate, input, and update data/files, records, documents, manuals, etc.</li>
<li>Receive, index and revise manuals or data</li>
<li>Prepare correspondence</li>
<li>Receive and direct all incoming calls</li>
<li>Provide assistance for outgoing calls, e.g. directory assistance, calling card</li>
<li>Refer external customers to appropriate areas, e.g. departments, employees</li>
<li>Assist other employees in the department</li>
<li>Arrange ground transportation for internal/external customers, e.g. taxis</li>
<li>Arrange travel and appointments</li>
<li>Liaise with internal/external customers</li>
<li>Research, resolve, and respond to internal/external customer issues and queries, verbally and/or in writing</li>
<li>Work with minimal or no supervision</li>
<li>Design, compose, format and produce correspondence, reports and documents using a variety of software applications</li>
<li>Prepare third party billings</li>
<li>Handle cash/cheques and related documentation</li>
<li>Verify and process invoices, claims and/or expenses </li>
<li>Coordinate and make necessary arrangements for presentations, seminars, training sessions, interviews, etc.</li>
<li>Build, update and maintain schedules and staff rosters</li>
<li>Organize and prioritize workload to meet deadlines</li>
<li>Comply with Government Regulations, Company Policies, Collective Agreement and procedures</li>
<li>Administer Collective Agreements</li>
<li>Control distribution and maintain Company and technical publications</li>
<li>Maintain a high level of accuracy</li>
<li>Operate specific department/Company software programs</li>
<li>Develop and maintain schedules</li>
<li>Maintain confidentiality at all times</li>
<li>Maintain and develop accurate maintenance and/or technical records</li>
<li>Audit records</li>
<li>Monitor equalization of overtime</li>
<li>May be required to perform other related duties which do not affect the nature of the job</li>
</ul>Task allocation may vary from one department to another
In addition to the above, may be required to perform the Tasks / Responsibilities as outlined in Assistant Coordinator and Coordinator Levels.
Your benefits
As one of the leading employers in Canada, we like to ensure our employees are well rewarded with a range of benefits including:
<ul><li>Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You will be eligible for travel privileges for yourself and other eligible persons once you’ve completed twenty-eight (28) weeks of service.</li>
<li>We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family.</li>
<li>Training and development tools to help unlock your full potential.</li>
</ul>Qualifications Education:
<ul><li>High School graduation</li>
</ul>Skills / knowledge:
<ul><li>Good interpersonal skills</li>
<li>Good communication skills, both written and verbal</li>
<li>Intermediate knowledge of Microsoft Office applications</li>
<li>Proficiency in spelling, punctuation and grammar</li>
<li>Knowledge of aircraft terminology</li>
<li>Aptitude for math</li>
<li>Aptitude for accuracy and detail</li>
</ul>Experience:
<ul><li>Minimum 2 years office experience</li>
</ul>Specific requirements:
<ul><li>Some positions require the ability to take minutes</li>
<li>Some positions require Licenses, e.g. Driver’s, MOT, AVOP etc.</li>
<li>Some positions may require lifting and climbing.</li>
<li>Some positions may require shift work and/or work staggered starting and stopping times </li>
<li>Some positions may be exposed to weather conditions</li>
<li>Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position</li>
</ul>Linguistic Requirements 
Priority will be given to candidates that are bilingual in English and French. Air Canada, operating in a global industry and serving customers from all over the world, strives to offer all of its customers a positive and memorable travel experience.
Diversity and Inclusion 
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. 
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. 
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


    Administrative Support Coordinator – Temporary
  

Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
A full-time permanent vacancy has arisen for the position of Customer Relations Coordinator- French. We are seeking an enthusiastic and committed team player to work together with the Customer Relations Team in London. The successful candidate must be fully conversant in French and English, both verbal and written.
Responsabilities:
<ul><li>Action Customer Relations complaints including escalation from customers in a timely manner. </li>
<li>Handle compensation claims due to an affected customer based on the applicable regulatory regimes and or defined recovery policies. </li>
<li>Evaluate the customer complaint and complete the necessary research in order to appropriately respond to the complaint in writing or calling the customers. </li>
<li>Apply appropriate policies when handling Customer Relations files and Baggage Claims and ensure relevant compensation is paid with substantiation, if necessary, by following Company Guidelines. </li>
<li>Authorize waivers within Company Guidelines by using a common sense approach. </li>
<li>Act as a trouble-shooter to resolve technical and general issues and equipment (phones, systems, hardware, etc.) breakdowns using IBM resources. </li>
<li>Develop and maintain close working relationships with Customer Relations and Baggage Claims offices located in Calgary and Montreal.  </li>
<li>Handle queries from European Customer Sales and Reservation Offices. </li>
<li>Deliver training to new team members, including training-on-the-job.  </li>
<li>Ensure that Company Performance Standards are met in responses to customers. </li>
<li>Provide feedback on Customer Relations process improvements and standardization initiatives. </li>
<li>Handle Court Cases, Legal Notices and, when required, represent Air Canada in Court on Customer Relations and Baggage Claims issues.</li>
</ul>Qualifications <ul><li>Evidence of good organizational skills. </li>
<li>Strong verbal and written skills. </li>
<li>High degree of interpersonal skills. </li>
<li>Computer literate – an excellent working knowledge of Microsoft Office and Excel. </li>
<li>Must be a team player and capable of representing Air Canada in a professional manner. </li>
<li>Proven experience of working on own initiative. </li>
<li>Must be eligible to work in the UK without restriction.</li>
</ul>Working Conditions: 
<ul><li>Customer Relations operate Monday to Friday between 08:00 – 18:00 hours. This schedule can change based on customer/market demand once assessed.  </li>
<li>The position is based on 37.5 hours per week. </li>
<li>Air Canada operates a hybrid work schedule.</li>
</ul>Linguistic Requirements : Bilingual (English and French)
<ul><li>Excellent fluency in French and English, both written and oral is essential, candidates will be tested for capability. </li>
<li>Fluency in other European languages is an asset.</li>
</ul>Conditions of Employment:
<ul><li>Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.</li>
</ul>Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted


    Customer Relations Coordinator
  

Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
A full-time permanent vacancy has arisen for the position of Customer Relations Coordinator-Spanish. We are seeking an enthusiastic and committed team player to work together with the Customer Relations Team in London. The successful candidate must be fully conversant in English and Spanish, both verbal and written.
Responsabilities:
<ul><li>Action Customer Relations complaints including escalation from customers in a timely manner. </li>
<li>Handle compensation claims due to an affected customer based on the applicable regulatory regimes and or defined recovery policies. </li>
<li>Evaluate the customer complaint and complete the necessary research in order to appropriately respond to the complaint in writing or calling the customers. </li>
<li>Apply appropriate policies when handling Customer Relations files and Baggage Claims and ensure relevant compensation is paid with substantiation, if necessary, by following Company Guidelines. </li>
<li>Authorize waivers within Company Guidelines by using a common sense approach. </li>
<li>Act as a trouble-shooter to resolve technical and general issues and equipment (phones, systems, hardware, etc.) breakdowns using IBM resources. </li>
<li>Develop and maintain close working relationships with Customer Relations and Baggage Claims offices located in Calgary and Montreal.  </li>
<li>Handle queries from European Customer Sales and Reservation Offices. </li>
<li>Deliver training to new team members, including training-on-the-job.  </li>
<li>Ensure that Company Performance Standards are met in responses to customers. </li>
<li>Provide feedback on Customer Relations process improvements and standardization initiatives. </li>
<li>Handle Court Cases, Legal Notices and, when required, represent Air Canada in Court on Customer Relations and Baggage Claims issues.</li>
</ul>Qualifications <ul><li>Evidence of good organizational skills. </li>
<li>Strong verbal and written skills. </li>
<li>High degree of interpersonal skills. </li>
<li>Computer literate – an excellent working knowledge of Microsoft Office and Excel. </li>
<li>Must be a team player and capable of representing Air Canada in a professional manner. </li>
<li>Proven experience of working on own initiative. </li>
<li>Must be eligible to work in the UK without restriction.</li>
</ul>Working Conditions: 
<ul><li>Customer Relations operate Monday to Friday between 08:00 – 18:00 hours. This schedule can change based on customer/market demand once assessed.  </li>
<li>The position is based on 37.5 hours per week. </li>
<li>Air Canada operates a hybrid work schedule.</li>
</ul>Linguistic Requirements : Bilingual (English and Spanish)
<ul><li>Excellent fluency in English and Spanish, both written and oral is essential, candidates will be tested for capability. </li>
<li>Fluency in other European languages is an asset.</li>
</ul>Conditions of Employment:
<ul><li>Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.</li>
</ul>Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted

Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
A full-time permanent vacancy has arisen for the position of Customer Relations Coordinator-Italian. We are seeking an enthusiastic and committed team player to work together with the Customer Relations Team in London. The successful candidate must be fully conversant in Italian and English, both verbal and written.
Responsabilities:
<ul><li>Action Customer Relations complaints including escalation from customers in a timely manner. </li>
<li>Handle compensation claims due to an affected customer based on the applicable regulatory regimes and or defined recovery policies. </li>
<li>Evaluate the customer complaint and complete the necessary research in order to appropriately respond to the complaint in writing or calling the customers. </li>
<li>Apply appropriate policies when handling Customer Relations files and Baggage Claims and ensure relevant compensation is paid with substantiation, if necessary, by following Company Guidelines. </li>
<li>Authorize waivers within Company Guidelines by using a common sense approach. </li>
<li>Act as a trouble-shooter to resolve technical and general issues and equipment (phones, systems, hardware, etc.) breakdowns using IBM resources. </li>
<li>Develop and maintain close working relationships with Customer Relations and Baggage Claims offices located in Calgary and Montreal.  </li>
<li>Handle queries from European Customer Sales and Reservation Offices. </li>
<li>Deliver training to new team members, including training-on-the-job.  </li>
<li>Ensure that Company Performance Standards are met in responses to customers. </li>
<li>Provide feedback on Customer Relations process improvements and standardization initiatives. </li>
<li>Handle Court Cases, Legal Notices and, when required, represent Air Canada in Court on Customer Relations and Baggage Claims issues.</li>
</ul>Qualifications <ul><li>Evidence of good organizational skills. </li>
<li>Strong verbal and written skills. </li>
<li>High degree of interpersonal skills. </li>
<li>Computer literate – an excellent working knowledge of Microsoft Office and Excel. </li>
<li>Must be a team player and capable of representing Air Canada in a professional manner. </li>
<li>Proven experience of working on own initiative. </li>
<li>Must be eligible to work in the UK without restriction.</li>
</ul>Working Conditions: 
<ul><li>Customer Relations operate Monday to Friday between 08:00 – 18:00 hours. This schedule can change based on customer/market demand once assessed.  </li>
<li>The position is based on 37.5 hours per week. </li>
<li>Air Canada operates a hybrid work schedule.</li>
</ul>Linguistic Requirements : Bilingual (English and Italian)
<ul><li>Excellent fluency in English and Italian, both written and oral is essential, candidates will be tested for capability. </li>
<li>Fluency in other European languages is an asset.</li>
</ul>Conditions of Employment:
<ul><li>Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.</li>
</ul>Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted

Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Business Insights positions main focus is in the exploration of operational and customer related data using visualizations and identifying potential data relationships in various datasets. The position will be responsible for integrating operational and customer data to conduct modeling and analysis. The position also includes data mining, reporting, statistical modelling and forecasting for various operational and customer measures.  The position will support various branches, cross-functional strategies and will require a data visualization skill set. 
This position is open for Toronto/ Montreal office.  
Responsabilities:
<ul><li>Evaluate, innovate, and recommend mathematical and statistical approaches for the improvement of current processes. </li>
<li>Develop, implement, and maintain statistical models.  </li>
<li>Analyze data, identify trends, produce statistical reports. </li>
<li>Present findings to appropriate value stream. </li>
<li>Design and program queries for extracting information and metrics from data stored in various databases. </li>
<li>Automate current processes and reporting where data is involved. </li>
<li>Design, program, automate, and maintain ad-hoc databases and queries, dashboards, KPIs, scorecards, reports. </li>
<li>Provide supporting data and analysis for business case development for various improvement initiatives. </li>
<li>Utilize analysis best practices to evaluate business issues. </li>
<li>Develop Operational reporting applications to better understand operational pain points </li>
<li>Resolve data integrity and accuracy issues through assessment and evaluation and propose strategies to reduce reoccurrence </li>
<li>Create Monitoring plans to prevent data quality problems. </li>
<li>Provide knowledge transfer of technical skills, report generation, data management, and analysis procedures. </li>
<li>Present findings to appropriate value streams and teams as appropriate. </li>
</ul>Qualifications <ul><li>University degree or college diploma in Statistics, Computer Science or related discipline. </li>
<li>Experience working with data / or as a business insight analyst </li>
<li>Experience using standard statistical software such as R, SAS or other data mining programming tools is required. </li>
<li>Programming and/or knowledge in: SQL, Python.  </li>
<li>Strong analytical and applied logic skills. </li>
<li>Creative problem solver who thinks strategically, is results oriented and attentive to details. </li>
<li>Excellent analytical and communication skills (both written and oral) and the ability to meet deadlines in a fast-paced multitasking environment.  </li>
<li>Candidate must be self-motivated, can multi-task, and work effectively in an unstructured environment </li>
<li>Ability to understand financial implication of operational decisions and develop cost-benefit studies. </li>
<li>Bilingualism in English and French, an asset.</li>
</ul>Conditions of Employment:
<ul><li>Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.</li>
</ul>Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

394 Jobs