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Reports to: Service Excellence LeadIf you are attracted by the dynamic airport operations and hold a strong passion in providing a great customer experience, we look forward to welcoming you to join our largest airport servicing team at Hong Kong International Airport.Being the face of a great Airline, you will be interacting with passengers from different cultures, putting our passengers at ease before their flights. At times, you will be acting as a Brand Ambassador to tackle challenges brought to you by various factors**Promising and Structured Career Development in Airport Service Delivery Department**Customer Services Officer III &gt; Customer Services Officer II &gt; Service Excellence Lead &gt; Manager on Duty &gt; Duty Manager* Upon relative skills attainment and fulfillment of predetermined performance criteria, you will be rewarded with a progression at 18 months of service or above. &nbsp;Key Responsibilities<ul><li>Be the brand representative to provide great customer experience at the airport, Sky Pier Terminal, and designated pre-flight registration locations </li><li>Deliver a seamless airport experience to our passengers from check-in to boarding </li><li>Provide efficient and courteous assistance at various locations such as check-in counters, departure and arrival areas </li><li>Opportunities to assist some behind-the-scenes operations tasks </li><li>Prepare flight related documentation to ensure safe and an on-time operations </li></ul>Requirements<ul><li>Right to work in Hong Kong</li><li>Minimum age of 18</li><li>HKCEE /HKDSE or equivalent qualification</li><li>Good command&nbsp;of spoken English&nbsp;and&nbsp;Cantonese. Proficiency in&nbsp;Putonghua is an advantage</li><li>Fresh graduates are welcome. Candidate with 1.5 years or above of experience iin the airline, hospitality, or service industry will be considered as experienced Customer Services Officer with a competitive package</li><li>Flexibility to work on shift schedules&nbsp;(including overnight, weekend,&nbsp;and public holidays)</li><li>Customer&nbsp;service-oriented&nbsp;attitude&nbsp;and good communication&nbsp;skills</li><li>As the position you are applying for is a safety-sensitive role, you will be required to pass a pre-employment drug test</li></ul>Benefits<ul><li>Being part of a world-class service brand to be proud of</li><li>World-class training and structured career progression path</li><li>A safe and collaborative working environment which embraces a diverse and inclusive culture</li><li>Special allowance(s) is entitled to overnight and public holiday shifts</li><li>Medical coverage &amp; other flexible benefits</li><li>Flexible retirement scheme</li><li>Discounted travel across numerous airlines for you and your family</li></ul>*Terms and Conditions ApplyPersonal &amp; Application InformationCathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our <a href="https://careers.cathaypacific.com/en/pics-page" target="_blank">Applicant Personal Information Collection Statement</a>&nbsp;and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.&nbsp;

Cathay Pacific Airways

Customer Services Officer (Salary can be 20k or up, including allowances)

6 month B737NG MAX Captain employment contract with automatic 2 year extension pending satisfactory performance.Attractive Caribbean Bases.REQUIREMENTS:<ul><li>5000 Hours Total Flight Time</li><li>Must Have Flown the NG or MAX version as a Captain in the last 12 Months</li><li>B737NG or MAX Type Rating issued by Any Aviation Authority</li><li>First Class Medical</li><li>ICAO English Level 4 or “English Proficient” endorsed on license</li><li>Most Nationalities</li><li>Training Fee</li></ul>

Eagle Jet International

B737 MAX Captain Employment

6 month B737NG MAX First Officer employment contract with automatic 2 year extension pending satisfactory performance.Attractive Caribbean Bases.REQUIREMENTS:<ul><li>1500 Hours Total Flight Time</li><li>B737NG or MAX Type Rating issued by Any Aviation Authority</li><li>First Class Medical</li><li>ICAO English Level 4 or “English Proficient” endorsed on license</li><li>Most Nationalities</li><li>Training Fee</li></ul>

B737 MAX First Officer Employment

For the past 29 years, Eagle Jet International has specialized in providing A320 First Officer experience and employment with its network of contracted&nbsp;EASA partner airlines to pilots holding the EASA license. No other company has our expertise when it comes to low time pilots EASA A320&nbsp;First Officer programs and employment in Europe.REQUIREMENTS:<ul><li>EASA License with&nbsp;A320 Type Rating</li><li>EASA First Class Medical</li><li>A-UPRT Certificate</li><li>No Minimum Flight Time Requirement</li><li>Training Fee</li></ul>

EASA A320 First Officer for Low Time Type Rated Pilots

Pilots complete the reinforced EASA A320 type rating course including 86.5 hours of A320 FBS/FFS simulator training (which is double the volume of A320 simulator training provided by most ATOs) &amp; aircraft base training with the approved ATO. &nbsp;As part of the pilots' contract, pilots are then placed with European EASA A320 contracted partner airlines as A320 First Officers.For the past 29 years, Eagle Jet International has specialized in providing A320 First Officer experience and employment with its network of contracted&nbsp;EASA partner airlines to EU pilots holding the EASA license. &nbsp;No other company has our expertise when it comes to low time pilots EASA A320&nbsp;First Officer programs and employment in Europe.REQUIREMENTS:<ul><li>European Union Passport</li><li>EASA Frozen ATPL</li><li>MCC Certificate (can be completed before starting the type rating course)</li><li>AUPRT Certificate (can be completed before starting the type rating course)</li><li>EASA First Class Medical</li><li>ICAO English Level 4 or Higher</li><li>No Minimum Flight Time Requirement</li><li>Training Fee</li></ul>Pilots with expired documents can apply since the EASA A320 type rating course will renew the CPL and IR and give the ME turbojet.

EASA A320 Type Rating Course + First Officer Experience and Employment for Low Time Pilots

ATR or Twin Otter First Officer for low time pilots including type rating course, Airline Operator Conversion Course and First Officer experience with excellent employment opportunities with the same partner airline.REQUIREMENTS:<ul><li>Commercial Pilot License with Instrument and Multiengine Ratings issued by most Aviation Authorities</li><li>Any Nationality</li><li>Low Hour Requirements</li><li>Training Fee</li></ul>

ATR or Twin Otter First Officer for Low Time Pilots

Excellent opportunity for A320 Family First Officers and pilots with CS-25 aircraft experience to upgrade to an A320 family Captain employment position in Europe and for pilots with 100 hours as A320 Captain to access the Captain employment contract.REQUIREMENTS:<ul><li>2500 Hours Total Flight Time including 1500 Hours on A320 aircraft --OR-- 3500 Hours Total Flight Time including 1000 Hours on CS-25 aircraft to apply for the A320 Captain Upgrade program</li><li>100 Hours as an A320 Captain to apply for direct employment</li><li>Full ATPL issued by any Aviation Authority</li><li>A320 Type Rating issued by any Aviation Authority</li><li>First Class Medical</li><li>ICAO English Level 4 or Higher</li><li>Most Nationalities</li><li>Training Fee</li></ul>

A320 Captain Upgrade & Direct Employment Program

Excellent opportunity for pilots with 1500 hours total time including 500 hours multicrew operations as a First Officer or Captain to upgrade to a Falcon 50 / 900 Captain employment position in Europe.MANDATORY REQUIREMENTS:<ul><li>1500 Hours Total Flight Time including 500 Hours Multicrew Operations as a First Officer or Captain</li><li>EASA Frozen or Full ATPL</li><li>EASA First Class Medical</li><li>ICAO English Level 4 or Higher</li><li>European Union Passport or EU Residency</li><li>Training Fee</li></ul>

EASA Falcon 50 / 900 Captain Upgrade Program

B737NG First Officer for low time pilots.REQUIREMENTS:<ul><li>B737 Type Rating issued by any Aviation Authority</li><li>Any Nationality</li><li>No Minimum Flight Time Requirement</li><li>Training Fee</li></ul>

B737NG First Officer for Low Time Type Rated Pilots

Excellent opportunity for low time pilots to obtain a permanent Falcon 50 / 900 First Officer employment position in Europe.MANDATORY REQUIREMENTS:<ul><li>No Minimum Flight Time Requirement</li><li>EASA Frozen ATPL</li><li>EASA First Class Medical</li><li>ICAO English Level 4 or Higher</li><li>European Union Passport or EU Residency</li><li>Training Fee</li></ul>

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