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Reports to: Service Excellence LeadIf you are attracted by the dynamic airport operations and hold a strong passion in providing a great customer experience, we look forward to welcoming you to join our largest airport servicing team at Hong Kong International Airport.Being the face of a great Airline, you will be interacting with passengers from different cultures, putting our passengers at ease before their flights. At times, you will be acting as a Brand Ambassador to tackle challenges brought to you by various factors**Promising and Structured Career Development in Airport Services Delivery Department**Customer Service Officer III &gt; Customer Service Officer II &gt; Service Excellence Lead &gt; Manager on Duty &gt; Duty Manager* Upon relative skills attainment and fulfillment of predetermined performance criteria, you will be rewarded with a progression at 18 months of service or above. &nbsp;Key Responsibilities<ul><li>Be the brand representative to provide great customer experience at the airport, Sky Pier Terminal, and designated pre-flight registration locations </li><li>Deliver a seamless airport experience to our passengers from check-in to boarding </li><li>Provide efficient and courteous assistance at various locations such as check-in counters, departure and arrival areas </li><li>Opportunities to assist some behind-the-scene operations tasks </li><li>Prepare flight related documentations to ensure safe and an on-time operations </li></ul>Requirements<ul><li>Right to work in Hong Kong</li><li>Minimum age of 18</li><li>HKCEE /HKDSE or equivalent qualification</li><li>Good command&nbsp;of spoken English&nbsp;and&nbsp;Cantonese. Proficiency in&nbsp;Putonghua is an advantage</li><li>Fresh graduates are welcome. Candidate with 1.5 years or above of experience in any airline or hospitality/service industry will be considered as experienced Customer Services Officer with a competitive package</li><li>Flexibility to work on shift schedules&nbsp;(including overnight, weekend,&nbsp;and public holidays)</li><li>Customer&nbsp;service-oriented&nbsp;attitude&nbsp;and good communication&nbsp;skills</li><li>As the position you are applying for is a Safety Sensitive Role you are also required to pass a pre-employment drug test</li></ul>Benefits<ul><li>Being part of a world-class service brand to be proud of</li><li>World-class training and structured career progression path</li><li>A safe and collaborative working environment which embraces a diverse and inclusive culture</li><li>Special allowance(s) is entitled to overnight and public holiday shifts</li><li>Medical coverage &amp; other flexible benefits</li><li>Flexible retirement scheme</li><li>Discounted travel across many airlines for you and your family</li></ul>*Terms and Conditions ApplyPersonal &amp; Application InformationCathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

1 Airport staff Permanent Job