field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

aviationcv_job_recency

Reports to: Service Excellence LeadIf you are attracted by the dynamic airport operations and hold a strong passion in providing a great customer experience, we look forward to welcoming you to join our largest airport servicing team at Hong Kong International Airport.Being the face of a great Airline, you will be interacting with passengers from different cultures, putting our passengers at ease before their flights. At times, you will be acting as a Brand Ambassador to tackle challenges brought to you by various factors**Promising and Structured Career Development in Airport Service Delivery Department**Customer Services Officer III &gt; Customer Services Officer II &gt; Service Excellence Lead &gt; Manager on Duty &gt; Duty Manager* Upon relative skills attainment and fulfillment of predetermined performance criteria, you will be rewarded with a progression at 18 months of service or above. &nbsp;Key Responsibilities<ul><li>Be the brand representative to provide great customer experience at the airport, Sky Pier Terminal, and designated pre-flight registration locations </li><li>Deliver a seamless airport experience to our passengers from check-in to boarding </li><li>Provide efficient and courteous assistance at various locations such as check-in counters, departure and arrival areas </li><li>Opportunities to assist some behind-the-scenes operations tasks </li><li>Prepare flight related documentation to ensure safe and an on-time operations </li></ul>Requirements<ul><li>Right to work in Hong Kong</li><li>Minimum age of 18</li><li>HKCEE /HKDSE or equivalent qualification</li><li>Good command&nbsp;of spoken English&nbsp;and&nbsp;Cantonese. Proficiency in&nbsp;Putonghua is an advantage</li><li>Fresh graduates are welcome. Candidate with 1.5 years or above of experience iin the airline, hospitality, or service industry will be considered as experienced Customer Services Officer with a competitive package</li><li>Flexibility to work on shift schedules&nbsp;(including overnight, weekend,&nbsp;and public holidays)</li><li>Customer&nbsp;service-oriented&nbsp;attitude&nbsp;and good communication&nbsp;skills</li><li>As the position you are applying for is a safety-sensitive role, you will be required to pass a pre-employment drug test</li></ul>Benefits<ul><li>Being part of a world-class service brand to be proud of</li><li>World-class training and structured career progression path</li><li>A safe and collaborative working environment which embraces a diverse and inclusive culture</li><li>Special allowance(s) is entitled to overnight and public holiday shifts</li><li>Medical coverage &amp; other flexible benefits</li><li>Flexible retirement scheme</li><li>Discounted travel across numerous airlines for you and your family</li></ul>*Terms and Conditions ApplyPersonal &amp; Application InformationCathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our <a href="https://careers.cathaypacific.com/en/pics-page" target="_blank">Applicant Personal Information Collection Statement</a>&nbsp;and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.&nbsp;

Cathay Pacific Airways

Customer Services Officer (Salary can be 20k or up, including allowances)

Reports to: Crew Optimisation ManagerDepartment: Operations Planning (OPN)Operations Planning Team (OPN) drives the growth and strategies of Cathay Pacific’s airline operations. We plan holistically for our flight operations, engineering, service delivery and the airline’s service subsidiaries, while ensuring our airline operations remain both commercially profitable and operationally reliable.In the Jeppesen Crew Pairing (JCP) and Jeppesen Crew Rostering (JCR) environment, You will lead and provide direction and support for the team of RAVE programmers in Crew Resources, to ensure that the team is optimally proficient and able to drive change.You will also be responsible for developing strategies to enhance Cathay Pacific's crew scheduling optimisation capabilities, improving crew productivity, satisfaction, and reducing costs, while working closely with the Crew Optimisation Manager and the broader delivery team.<h2>Key Responsibilities</h2><ul><li>Lead a team of RAVE Optimisation Analysts: manage day-to-day tasks, build in-house expertise, develop knowledge and know-how regarding RAVE coding, optimisation, calibration/tuning and analytics</li><li>Hands-on development/testing of key system enhancements to align Pairing &amp; Rostering solutions with evolving crewing restrictions and requirements.</li><li>Conduct calibration and tuning of optimisation models, perform scenario modelling, and lead exploratory studies and “what-if” analyses in response to evolving business needs</li><li>Collaborate with the team to support the modelling and fine-tuning of the Boeing Alertness Model (BAM), ensuring the accuracy in reflecting operational realities and contributes to effective fatigue risk management and crew scheduling strategies</li><li>Review, recommend and develop Jeppesen Crew Pairing (JCP) and Jeppesen Crew Rostering (JCR) system changes for crew scheduling optimisation and as a result improve productivity</li><li>Co-ordinate cross-functional teams to drive new business initiatives, including support in crew management system development and enhancements, while initiating any required business process changes</li><li>Act as focal point in discussions with Crew Scheduling business teams and vendor product teams regarding core changes and/or new features that would benefit Cathay Pacific’s operation</li></ul><h2>Requirements</h2><ul><li>Degree holder in the discipline of mathematics, technology or a related area preferred</li><li>Demonstrated experience in the development and implementation of Jeppesen crew planning systems or relevant optimisation systems</li><li>Experience in conceptualising creative solutions/ideas, as well as documenting and presenting them for senior management buy-in</li><li>Ability to present complex information in a simple and easily understandable way</li><li>Hold in-depth knowledge of Flight Time Limitations, understanding of the Airline Operations domain, needs and pain points</li><li>Hold in-depth knowledge of the workflow in Crew Resources &amp; Operations Analytics and how pairing and rostering solutions impact the crew planning, rostering and day-of-operations</li><li>Strong software development skills, especially in Python and Jeppesen Rave.</li><li>Strong numerical, analytical and planning skills; good computing and statistical ability</li><li>Project management skills and usage of project management tools (such as JIRA)</li><li>Ability to work under pressure and work well in a team environment</li></ul><h2>Personal &amp; Application Information</h2>Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our <a href="https://careers.cathaypacific.com/en/pics-page" target="_blank">Applicant Personal Information Collection Statement</a> and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods. &nbsp;

2 Airport staff Permanent Jobs