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Officer, Airport Services (Based in Vancouver, Canada) Job no: 494426 Work type: Full time Location: Canada Categories: Ground Operations Responsibilities: • Oversee the performance of ground handling agents • Ensure flights are operated according to company safety requirement • Provide good customer services by airport staff under his/her leadership in various situation • Assist in compiling reports and reporting information to headquarters about daily operations • Instruct and monitor ground handling agents service performance • Monitor the staff performance of his/her subordinates • Ensure day-to-day operations is smooth and efficient, deliver clear instructions/guidelines to GHA and HX team members. Requirements: • Minimum 4 years airport services working experiences. 1 year or above supervisory experience is preferred. • Able to work independently under high pressure • Customer-oriented with excellent communication and presentation skills • Fluency in English and local language (both written and oral) are required. • Proficient in MS Excel, Word and PowerPoint • Willing to take shift duties #LI-SC1 Hong Kong Airlines is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates who have not been notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. Advertised: 23 May 2025 Applications close: 30 Jun 2025 Whatsapp Facebook LinkedIn Email App

Officer, Airport Services (Based in Vancouver, Canada)

Assistant Manager, Airport Services (Based in Vancouver, Canada) Job no: 494425 Work type: Full time Location: Canada Categories: Ground Operations Responsibilities: <ul> <li>Evaluate station staff performance</li> <li>Ensure flights are operated in safety manners</li> <li>Ensure good customer service is carried out on daily basis</li> <li>Keep airport operation costs are under budget</li> <li>Coordinate with airport authorities, catering, and crew hotel for various issue</li> <li>Ensure that decisions are made within established company standards</li> <li>Regular visit to concern airport department or governmental department to maintain good cooperation with them</li> <li>In coordination with the Airport team, negotiate and administer all major Airport Authority, Air Traffic Control, CIQ and etc.</li> <li>Pre-arrange and assist for concerned department from head office before &amp; during their station audit trip</li> <li>Ensure GHA compile with company standard when performing their pre-flight editing / seat control and post flight duties</li> <li>Focused on service delivery, anticipate competitor activities by service product trends and initiate service strategies in a timely manner to out maneuver competitors</li> <li>In accordance with Company Service Deliver policy, ensure the airport team remains focused on the corporate sector generating premium revenue</li> <li>Report to headquarter about stations performance and accountable to their staff's performance</li> </ul> Requirements: <ul> <li>Tertiary education or equivalent, a bachelor's degree holder will be an advantage</li> <li>Minimum 8 years airport services working experience with at least 2 years of managerial experience</li> <li>Fluency in English and local language (both written and oral) are required</li> <li>Ability to communicate in Cantonese and Mandarin will be an advantage</li> <li>Customer focused with excellent customer service skills and problem-solving attitude</li> <li>Proven supervisory and people management experience</li> <li>Ability to work under pressure and in crisis, provide direction and front-line support to airport team</li> <li>Proficient in MS Excel, Word and PowerPoint</li> <li>Willing to take shift duties</li> </ul> #LI-SC1 Hong Kong Airlines is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates who have not been notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. Advertised: 24 Apr 2025 Applications close: 30 Jun 2025 Whatsapp Facebook LinkedIn Email App

Assistant Manager, Airport Services (Based in Vancouver, Canada)

About the job Airport Services Agent - SIN We are currently recruiting for Airport Services Agent in Singapore. As an Airport Services Agent, you will support the operation by providing five-star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies and security standards. Specific Accountabilities Include <ul><li>Liaising with check-in, transfer desk and other related areas for the smooth acceptance of passengers</li><li>Escorting and directing arriving and departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding gates</li><li>Assisting the Duty Officer in handling company materials and records</li><li>Liaising with the Ground Handling agent (GHA) for quick processing of hotel and transfer passengers</li><li>Ensuring passengers are assisted smoothly through airport facilities</li><li>Performing other related duties for the purpose of ensuring the efficient and effective functioning of the work unit</li><li>Supervising GHA staff during all flights to ensure Qatar Airways standards of service quality is maintained</li><li>Organizing check-in counters and coordinating documentation issues</li></ul> Be part of an extraordinary storyYour skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. Youll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve whats never been done before. Together, everything is possible QualificationsThe successful candidate will have: <ul><li>High School Qualification</li><li>Minimum 2 years of job-related experience required with at least 1 year of relevant experience in Airline/ Travel Industry/ Hospitality Institute.</li><li>Excellent communication skills with fluency in English language.</li><li>High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment.</li><li>High level of computer literacy</li><li>Excellent customer focus and service delivery.</li><li>Good interpersonal skills and strong team orientation</li></ul> You must have the legal rights to live and work in Singapore to be considered for this role.About Qatar Airways GroupOur story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. Weve grown fast, broken records and set trends that others follow. We dont slow down by the fear of failure. Instead, we dare to achieve whats never been done before. So whether youre creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community. How To ApplyIf you have what it takes to be part of our 5-star team, please take the first step and apply now by uploading your CV and completing the online application.

Airport Services Agent - SIN

Supervisor, Airport Services Job no: 494284 Work type: Full time Location: Hong Kong SAR Categories: Ground Operations Responsibilities: <ul><li>Assist to develop and maintain Passenger &amp; Baggage Services, related policy and procedures, training materials and upkeep the training records to ensure compliance with company standards, IOSA and, regulatory requirements</li><li>Coordinate with all stakeholders including commercial and operations team for new product and service roll out</li><li>Ensure all policies, procedures and standards relating to Passenger and Baggage handling are following airport, regulatory, corporate quality, safety and security requirements</li><li>Responsible for the implementation of the changes and ensure that the policies are outlined in our Standard Operating Procedures</li><li>Deliver Passenger Services training to internal and external staff when required</li><li>Prepare data and presentation material for management review</li><li>Monitor industrial Passenger and Baggage services trend including new policy and procedure, regulation, service level, to establish strategic long-term planning to enhance passenger experience and regulatory compliance</li><li>Identify potential hazard, safety, and security threats and report to Airport Manager timely and carry out follow up action for risk mitigation</li><li>Comply with all applicable laws, regulations, requirements, standards, and procedures of the Company in all locations where operations are conducted</li><li>Perform duties as assigned by supervisor when necessary</li></ul> Requirements: <ul><li>5 years or above relevant experiences in aviation industry and preferably 2 year in supervisory level</li><li>Tertiary education or equivalent, a Bachelor degree holder will be an advantage</li><li>Good command of spoken and written English and Chinese, Putonghua is required</li><li>Proficiency in MS office applications and Chinese Word Processing</li><li>Able to work under pressure and meet tight deadline</li><li>Good Leadership skills and able to lead the team to achieve company goals</li><li>Independent, well-organized and detail minded</li></ul> #LI-SC1 Hong Kong Airlines is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates who have not been notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. Advertised: 05 Jun 2025 Applications close: 31 Jul 2025 Whatsapp Facebook LinkedIn Email App

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