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Join airBaltic, apply for<h4>Crew Controller</h4>Salary: 1800-2000 EUR grossWork model: OnsiteHours: Full time in shiftsLocation: airBaltic HeadquartersOpen positions: 1Ever wondered what unfolds behind the scenes of every flight? Join us as a Crew Controller and play a crucial role in ensuring smooth operations. In this role, you will coordinate crew roster changes, handle any disruptions, maintain meticulous documentation, and facilitate clear communication with crew members. Enjoy the benefits of a shift job for a better work-life balance. Apply now and come under our wing!We will entrust you to<ul><li>Monitor and manage crew assignments in real-time, ensuring that all flights are adequately staffed with the required crew members</li><li>Address and resolve operational disruptions quickly, such as crew sickness, delays, or other unforeseen issues</li><li>Act as the primary point of contact for crew members, providing them with updated schedules, flight changes, and other necessary information</li><li>Ensure that crew schedules comply with regulatory requirements and airline policies regarding duty hours, rest periods, and other legal constraints</li><li>Collaborate with other departments, such as Flight Operations, Ground Operations, and Customer Service to ensure smooth operations</li><li>Maintain accurate records of crew assignments, changes, and disruptions</li></ul>What you will need to succeed<ul><li>At least 1 year work experience</li><li>Strong problem-solving and organizational skills, attention to detail, as well as a high level of accuracy</li><li>Ability to manage stress effectively and maintain focus during emergencies or operational disruptions</li><li>Fluency in English language</li><li>Good communication skills and a willingness to collaborate with others</li><li>Comfortable with software, data entry, analysis, and reporting tools</li><li>Ability to work in shifts</li></ul>As an advantage<ul><li>Previous work experience in the field of aviation industry</li><li>Previous experience with scheduling</li></ul> &nbsp;

airBaltic

Come under Our wing!

More Than Flying

Crew Controller

Reports to: Service Excellence LeadIf you are attracted by the dynamic airport operations and hold a strong passion in providing a great customer experience, we look forward to welcoming you to join our largest airport servicing team at Hong Kong International Airport.Being the face of a great Airline, you will be interacting with passengers from different cultures, putting our passengers at ease before their flights. At times, you will be acting as a Brand Ambassador to tackle challenges brought to you by various factors**Promising and Structured Career Development in Airport Service Delivery Department**Customer Services Officer III &gt; Customer Services Officer II &gt; Service Excellence Lead &gt; Manager on Duty &gt; Duty Manager* Upon relative skills attainment and fulfillment of predetermined performance criteria, you will be rewarded with a progression at 18 months of service or above. &nbsp;Key Responsibilities<ul><li>Be the brand representative to provide great customer experience at the airport, Sky Pier Terminal, and designated pre-flight registration locations </li><li>Deliver a seamless airport experience to our passengers from check-in to boarding </li><li>Provide efficient and courteous assistance at various locations such as check-in counters, departure and arrival areas </li><li>Opportunities to assist some behind-the-scenes operations tasks </li><li>Prepare flight related documentation to ensure safe and an on-time operations </li></ul>Requirements<ul><li>Right to work in Hong Kong</li><li>Minimum age of 18</li><li>HKCEE /HKDSE or equivalent qualification</li><li>Good command&nbsp;of spoken English&nbsp;and&nbsp;Cantonese. Proficiency in&nbsp;Putonghua is an advantage</li><li>Fresh graduates are welcome. Candidate with 1.5 years or above of experience iin the airline, hospitality, or service industry will be considered as experienced Customer Services Officer with a competitive package</li><li>Flexibility to work on shift schedules&nbsp;(including overnight, weekend,&nbsp;and public holidays)</li><li>Customer&nbsp;service-oriented&nbsp;attitude&nbsp;and good communication&nbsp;skills</li><li>As the position you are applying for is a safety-sensitive role, you will be required to pass a pre-employment drug test</li></ul>Benefits<ul><li>Being part of a world-class service brand to be proud of</li><li>World-class training and structured career progression path</li><li>A safe and collaborative working environment which embraces a diverse and inclusive culture</li><li>Special allowance(s) is entitled to overnight and public holiday shifts</li><li>Medical coverage &amp; other flexible benefits</li><li>Flexible retirement scheme</li><li>Discounted travel across numerous airlines for you and your family</li></ul>*Terms and Conditions ApplyPersonal &amp; Application InformationCathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our <a href="https://careers.cathaypacific.com/en/pics-page" target="_blank">Applicant Personal Information Collection Statement</a>&nbsp;and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.&nbsp;

Cathay Pacific Airways

Customer Services Officer (Salary can be 20k or up, including allowances)

Join airBaltic, apply for Area Sales Manager, Lithuania Salary: 3000-4000 EUR grossWork model: RemoteHours: Full timeLocation: airBaltic HeadquartersOpen positions: 1As we expand our presence in Lithuania, we are looking for a commercially driven and relationship-oriented professional to join our international team. As Area Sales Manager, you will be responsible for growing airBaltic’s commercial footprint and sales revenue in the Lithuanian market. You will work independently on the ground while maintaining close collaboration with colleagues at airBaltic’s headquarters in Riga. This is a strategic B2B role, ideal for someone with strong airline, travel, or tourism sales experience and a proactive approach to partnership development.We will entrust you to<ul><li>Plan and execute sales activities to achieve revenue and market share targets in Lithuania</li><li>Identify and develop new business opportunities with travel agencies, TMCs, corporate clients, and other strategic partners</li><li>Support the implementation of marketing campaigns, promotions, and local incentive schemes</li><li>Negotiate and manage commercial agreements in coordination with relevant HQ teams</li><li>Act as a bridge between the Lithuanian market and airBaltic’s Riga-based teams</li><li>Represent airBaltic at trade shows, client events, tourism forums, and media engagements</li></ul>What you will need to succeed<ul><li>University degree in Business, Marketing, Tourism, or a related field</li><li>3–5 years of experience in a B2B sales or account management role, preferably within the airline, travel, or hospitality industries</li><li>Track record of meeting or exceeding sales targets and building client relationships</li><li>Strong negotiation and presentation skills</li><li>Commercial mindset with a results-driven approach</li><li>Ability to work autonomously and coordinate across borders</li><li>Experience with CRM and sales reporting tools</li><li>Fluency in Lithuanian and English (both verbal and written)</li><li>Willingness and ability to travel within Lithuania and occasionally to the airBaltic HQ in Riga or other network markets</li></ul>

Area Sales Manager, Lithuania

Salary: 2500 - 3000 EUR grossWork model: Onsite or HybridHours: Full timeLocation: airBaltic HeadquartersOpen positions: 1As an Online Booking Channels Manager at airBaltic, you’ll play a key role in shaping our digital sales and customer journey across multiple platforms. This is a chance to showcase your expertise in e-commerce at the leading airline in Baltics, enjoying professional growth opportunities, competitive pay, health insurance, and unique travel benefits along the way.We will entrust you toConversion &amp; Optimization<ul><li>Oversee sales performance across the airBaltic website, mobile app, affiliates, and metasearch platforms</li><li>Track Internet Booking Engine (IBE) funnel performance – sales share, look-to-book ratio, conversion rate, drop-off rate, ancillary attach rate and revenue per booking</li><li>Propose and implement initiatives to improve IBE funnel performance</li><li>Optimize ancillary attach rates to maximize revenue per booking</li></ul>Offers Management<ul><li>Ensure that relevant and accurate flight offers, fares and extra services are consistently displayed on airBaltic.com and the mobile app</li><li>Localize content for key markets (Baltics, Nordics, Western Europe, CIS)</li><li>Leverage AI-driven tools and capabilities to personalize offers and improve sales performance</li></ul>Collaboration<ul><li>Work closely with E-commerce UX &amp; UI, Content and Web Pricing teams, Revenue Management, Digital Marketing, Customer Experience, and IT to improve customer experience from landing page to flight departure delivering seamless digital sales performance</li></ul>What you will need to succeed<ul><li>Higher education in E-commerce, Project Management, Business Management, or related field</li><li>3–5 years experience in E-commerce (airline or travel industry preferred)</li><li>In-depth understanding of airline/travel industry distribution, booking engines and ancillary services merchandising</li><li>Analytical mindset with hands-on experience in Google Analytics, BI dashboards, and Microsoft Clarity</li><li>Experience with A/B testing tools (e.g., Optimizely, Google Optimize, VWO)</li><li>Experience working with Atlassian JIRA and Confluence</li><li>Strong communication and stakeholder management skills</li><li>High level of responsibility, accuracy and attention to detail</li><li>Proven leadership, collaboration, and project management skills to drive initiatives end-to-end</li><li>Fluency in English (additional languages considered an advantage)</li></ul>

Online Booking Channels Manager

Reports to: Crew Optimisation ManagerDepartment: Operations Planning (OPN)Operations Planning Team (OPN) drives the growth and strategies of Cathay Pacific’s airline operations. We plan holistically for our flight operations, engineering, service delivery and the airline’s service subsidiaries, while ensuring our airline operations remain both commercially profitable and operationally reliable.In the Jeppesen Crew Pairing (JCP) and Jeppesen Crew Rostering (JCR) environment, You will lead and provide direction and support for the team of RAVE programmers in Crew Resources, to ensure that the team is optimally proficient and able to drive change.You will also be responsible for developing strategies to enhance Cathay Pacific's crew scheduling optimisation capabilities, improving crew productivity, satisfaction, and reducing costs, while working closely with the Crew Optimisation Manager and the broader delivery team.<h2>Key Responsibilities</h2><ul><li>Lead a team of RAVE Optimisation Analysts: manage day-to-day tasks, build in-house expertise, develop knowledge and know-how regarding RAVE coding, optimisation, calibration/tuning and analytics</li><li>Hands-on development/testing of key system enhancements to align Pairing &amp; Rostering solutions with evolving crewing restrictions and requirements.</li><li>Conduct calibration and tuning of optimisation models, perform scenario modelling, and lead exploratory studies and “what-if” analyses in response to evolving business needs</li><li>Collaborate with the team to support the modelling and fine-tuning of the Boeing Alertness Model (BAM), ensuring the accuracy in reflecting operational realities and contributes to effective fatigue risk management and crew scheduling strategies</li><li>Review, recommend and develop Jeppesen Crew Pairing (JCP) and Jeppesen Crew Rostering (JCR) system changes for crew scheduling optimisation and as a result improve productivity</li><li>Co-ordinate cross-functional teams to drive new business initiatives, including support in crew management system development and enhancements, while initiating any required business process changes</li><li>Act as focal point in discussions with Crew Scheduling business teams and vendor product teams regarding core changes and/or new features that would benefit Cathay Pacific’s operation</li></ul><h2>Requirements</h2><ul><li>Degree holder in the discipline of mathematics, technology or a related area preferred</li><li>Demonstrated experience in the development and implementation of Jeppesen crew planning systems or relevant optimisation systems</li><li>Experience in conceptualising creative solutions/ideas, as well as documenting and presenting them for senior management buy-in</li><li>Ability to present complex information in a simple and easily understandable way</li><li>Hold in-depth knowledge of Flight Time Limitations, understanding of the Airline Operations domain, needs and pain points</li><li>Hold in-depth knowledge of the workflow in Crew Resources &amp; Operations Analytics and how pairing and rostering solutions impact the crew planning, rostering and day-of-operations</li><li>Strong software development skills, especially in Python and Jeppesen Rave.</li><li>Strong numerical, analytical and planning skills; good computing and statistical ability</li><li>Project management skills and usage of project management tools (such as JIRA)</li><li>Ability to work under pressure and work well in a team environment</li></ul><h2>Personal &amp; Application Information</h2>Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our <a href="https://careers.cathaypacific.com/en/pics-page" target="_blank">Applicant Personal Information Collection Statement</a> and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods. &nbsp;

5 Airport, Operations, Management Permanent Jobs