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Reports to: Service Excellence LeadIf you are attracted by the dynamic airport operations and hold a strong passion in providing a great customer experience, we look forward to welcoming you to join our largest airport servicing team at Hong Kong International Airport.Being the face of a great Airline, you will be interacting with passengers from different cultures, putting our passengers at ease before their flights. At times, you will be acting as a Brand Ambassador to tackle challenges brought to you by various factors**Promising and Structured Career Development in Airport Service Delivery Department**Customer Services Officer III &gt; Customer Services Officer II &gt; Service Excellence Lead &gt; Manager on Duty &gt; Duty Manager* Upon relative skills attainment and fulfillment of predetermined performance criteria, you will be rewarded with a progression at 18 months of service or above. &nbsp;Key Responsibilities<ul><li>Be the brand representative to provide great customer experience at the airport, Sky Pier Terminal, and designated pre-flight registration locations </li><li>Deliver a seamless airport experience to our passengers from check-in to boarding </li><li>Provide efficient and courteous assistance at various locations such as check-in counters, departure and arrival areas </li><li>Opportunities to assist some behind-the-scenes operations tasks </li><li>Prepare flight related documentation to ensure safe and an on-time operations </li></ul>Requirements<ul><li>Right to work in Hong Kong</li><li>Minimum age of 18</li><li>HKCEE /HKDSE or equivalent qualification</li><li>Good command&nbsp;of spoken English&nbsp;and&nbsp;Cantonese. Proficiency in&nbsp;Putonghua is an advantage</li><li>Fresh graduates are welcome. Candidate with 1.5 years or above of experience iin the airline, hospitality, or service industry will be considered as experienced Customer Services Officer with a competitive package</li><li>Flexibility to work on shift schedules&nbsp;(including overnight, weekend,&nbsp;and public holidays)</li><li>Customer&nbsp;service-oriented&nbsp;attitude&nbsp;and good communication&nbsp;skills</li><li>As the position you are applying for is a safety-sensitive role, you will be required to pass a pre-employment drug test</li></ul>Benefits<ul><li>Being part of a world-class service brand to be proud of</li><li>World-class training and structured career progression path</li><li>A safe and collaborative working environment which embraces a diverse and inclusive culture</li><li>Special allowance(s) is entitled to overnight and public holiday shifts</li><li>Medical coverage &amp; other flexible benefits</li><li>Flexible retirement scheme</li><li>Discounted travel across numerous airlines for you and your family</li></ul>*Terms and Conditions ApplyPersonal &amp; Application InformationCathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our <a href="https://careers.cathaypacific.com/en/pics-page" target="_blank">Applicant Personal Information Collection Statement</a>&nbsp;and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.&nbsp;

Cathay Pacific Airways

Customer Services Officer (Salary can be 20k or up, including allowances)

Join airBaltic, apply for Commercial Manager Salary: 4500 - 5200 EUR grossWork model: Onsite or HybridHours: Full timeLocation: Baltic Cargo CenterOpen positions: 1The Commercial Manager will be responsible for driving the commercial performance of the airline’s cargo handling warehouse operations. This role combines strategic business development, customer relationship management, pricing and contract negotiation, ensuring that the cargo warehouse maximizes revenue opportunities in line with the company’s business goals.About Baltic Cargo Hub – one of the largest air cargo handling facilities in the Baltics. Spanning 6 895 m², the Baltic Cargo Hub is designed to support the growing demand for efficient and modern air cargo services at RIX Riga Airport.We will entrust you to<ul><li>Develop and implement commercial strategies to grow warehouse handling volumes and revenues</li><li>Maintain and strengthen relationships with existing customers and attract new clients – airlines, freight forwarders and logistics companies</li><li>Act as the main commercial contact for key accounts, ensuring service quality and contract compliance</li><li>Lead contract negotiations for handling agreements and service-level terms</li><li>Develop pricing models and tariffs in line with market conditions and company strategy</li></ul>What you will need to succeed<ul><li>Bachelor’s degree in Business, Logistics, Aviation Management, or related field (Master’s degree preferred)</li><li>Minimum 5–7 years of experience in cargo handling, aviation logistics, or freight forwarding</li><li>Proven track record in commercial management, contract negotiation (contract values of at least €50,000), and revenue growth</li><li>Strong financial acumen and analytical ability</li><li>Strong communication and presentation abilities</li><li>Strategic mindset with hands-on problem-solving skills</li><li>Fluency in English (Latvian language considered an advantage)</li></ul>

airBaltic

Come under Our wing!

More Than Flying

Commercial Manager

Salary: 2500 - 3000 EUR grossWork model: Onsite or HybridHours: Full timeLocation: airBaltic HeadquartersOpen positions: 1As an Online Booking Channels Manager at airBaltic, you’ll play a key role in shaping our digital sales and customer journey across multiple platforms. This is a chance to showcase your expertise in e-commerce at the leading airline in Baltics, enjoying professional growth opportunities, competitive pay, health insurance, and unique travel benefits along the way.We will entrust you toConversion &amp; Optimization<ul><li>Oversee sales performance across the airBaltic website, mobile app, affiliates, and metasearch platforms</li><li>Track Internet Booking Engine (IBE) funnel performance – sales share, look-to-book ratio, conversion rate, drop-off rate, ancillary attach rate and revenue per booking</li><li>Propose and implement initiatives to improve IBE funnel performance</li><li>Optimize ancillary attach rates to maximize revenue per booking</li></ul>Offers Management<ul><li>Ensure that relevant and accurate flight offers, fares and extra services are consistently displayed on airBaltic.com and the mobile app</li><li>Localize content for key markets (Baltics, Nordics, Western Europe, CIS)</li><li>Leverage AI-driven tools and capabilities to personalize offers and improve sales performance</li></ul>Collaboration<ul><li>Work closely with E-commerce UX &amp; UI, Content and Web Pricing teams, Revenue Management, Digital Marketing, Customer Experience, and IT to improve customer experience from landing page to flight departure delivering seamless digital sales performance</li></ul>What you will need to succeed<ul><li>Higher education in E-commerce, Project Management, Business Management, or related field</li><li>3–5 years experience in E-commerce (airline or travel industry preferred)</li><li>In-depth understanding of airline/travel industry distribution, booking engines and ancillary services merchandising</li><li>Analytical mindset with hands-on experience in Google Analytics, BI dashboards, and Microsoft Clarity</li><li>Experience with A/B testing tools (e.g., Optimizely, Google Optimize, VWO)</li><li>Experience working with Atlassian JIRA and Confluence</li><li>Strong communication and stakeholder management skills</li><li>High level of responsibility, accuracy and attention to detail</li><li>Proven leadership, collaboration, and project management skills to drive initiatives end-to-end</li><li>Fluency in English (additional languages considered an advantage)</li></ul>

Online Booking Channels Manager

Reports to: Crew Optimisation ManagerDepartment: Operations Planning (OPN)Operations Planning Team (OPN) drives the growth and strategies of Cathay Pacific’s airline operations. We plan holistically for our flight operations, engineering, service delivery and the airline’s service subsidiaries, while ensuring our airline operations remain both commercially profitable and operationally reliable.In the Jeppesen Crew Pairing (JCP) and Jeppesen Crew Rostering (JCR) environment, You will lead and provide direction and support for the team of RAVE programmers in Crew Resources, to ensure that the team is optimally proficient and able to drive change.You will also be responsible for developing strategies to enhance Cathay Pacific's crew scheduling optimisation capabilities, improving crew productivity, satisfaction, and reducing costs, while working closely with the Crew Optimisation Manager and the broader delivery team.<h2>Key Responsibilities</h2><ul><li>Lead a team of RAVE Optimisation Analysts: manage day-to-day tasks, build in-house expertise, develop knowledge and know-how regarding RAVE coding, optimisation, calibration/tuning and analytics</li><li>Hands-on development/testing of key system enhancements to align Pairing &amp; Rostering solutions with evolving crewing restrictions and requirements.</li><li>Conduct calibration and tuning of optimisation models, perform scenario modelling, and lead exploratory studies and “what-if” analyses in response to evolving business needs</li><li>Collaborate with the team to support the modelling and fine-tuning of the Boeing Alertness Model (BAM), ensuring the accuracy in reflecting operational realities and contributes to effective fatigue risk management and crew scheduling strategies</li><li>Review, recommend and develop Jeppesen Crew Pairing (JCP) and Jeppesen Crew Rostering (JCR) system changes for crew scheduling optimisation and as a result improve productivity</li><li>Co-ordinate cross-functional teams to drive new business initiatives, including support in crew management system development and enhancements, while initiating any required business process changes</li><li>Act as focal point in discussions with Crew Scheduling business teams and vendor product teams regarding core changes and/or new features that would benefit Cathay Pacific’s operation</li></ul><h2>Requirements</h2><ul><li>Degree holder in the discipline of mathematics, technology or a related area preferred</li><li>Demonstrated experience in the development and implementation of Jeppesen crew planning systems or relevant optimisation systems</li><li>Experience in conceptualising creative solutions/ideas, as well as documenting and presenting them for senior management buy-in</li><li>Ability to present complex information in a simple and easily understandable way</li><li>Hold in-depth knowledge of Flight Time Limitations, understanding of the Airline Operations domain, needs and pain points</li><li>Hold in-depth knowledge of the workflow in Crew Resources &amp; Operations Analytics and how pairing and rostering solutions impact the crew planning, rostering and day-of-operations</li><li>Strong software development skills, especially in Python and Jeppesen Rave.</li><li>Strong numerical, analytical and planning skills; good computing and statistical ability</li><li>Project management skills and usage of project management tools (such as JIRA)</li><li>Ability to work under pressure and work well in a team environment</li></ul><h2>Personal &amp; Application Information</h2>Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our <a href="https://careers.cathaypacific.com/en/pics-page" target="_blank">Applicant Personal Information Collection Statement</a> and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods. &nbsp;

RAVE Optimisation Manager

Join airBaltic, apply for Part-147 Head of Training Salary: 3700-4100 EUR grossWork model: OnsiteHours: Full timeLocation: airBaltic Training CenterOpen positions: 1Being a Part-147 Training Manager at airBaltic is a chance to develop and enhance aviation training programs that shape future professionals. We offer professional growth opportunities, an international environment, travel benefits, and the unique possibility to see the real impact of your work across the industry.We will entrust you to<ul><li>Oversee the development of training programs and MTO operations in accordance with the Part-147 requirements</li><li>Ensure that all approved courses and examinations are delivered to the standard, content and knowledge levels specified in EASA Part-147 and Part-66 syllabi</li><li>Launch and prepare the course according to the training program and/or customer request/contract, ensuring that theoretical and practical trainings are carried out and recorded in line with current rules and procedures</li><li>Consistently monitor training activities, ensuring quality and effectiveness by supervising instructors and actively engaging in sessions</li><li>Ensure availability of training aids and materials for approved training courses</li><li>Perform necessary standardization training for MTO training personnel</li><li>Ensure that MTOE and associated manuals are regularly reviewed and amended as required</li></ul>What you will need to succeed<ul><li>Engineering science degree or equivalent (Part-66 license is an advantage)</li><li>Comprehensive knowledge of the EASA Part-66 syllabus, examination standards, and training methods</li><li>Knowledge about the auditing requirements according to Part-147/Part-66 and national legislation, Part-145 is regarded as advantage</li><li>At least 5 years of professional experience as a technical instructor or teacher</li><li>Experience in training design, delivery, and assessment methodologies</li><li>Strong communication, administrative, and interpersonal skills</li><li>Detailed knowledge of MTOE requirements and procedures</li><li>Strong verbal and written communication skills in both Latvian and English</li></ul>

5 Airport, Operations, Management Permanent Jobs