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Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
The Customer Service Training team is looking for dynamic, proactive, and motivated instructors who will use excellent communication, organizational, leadership skills to plan and deliver quality training programs. In this role, the Learning Specialist will conduct training, coaching and facilitation for front line employees and managers in the Corporate Customer Service Training Branch. Deliver initial, regulatory, recurrent, and soft skills training to ensure appropriate levels of compliance and customer service levels are met and maintained. The position does require traveling.
Responsabilities:
<ul><li>Provide classroom and instruction/ facilitation related to Customer Service, Initial, Regulatory, soft skill, and customer service excellence, as required. </li>
<li>Provide coaching and operational support to front line employees as required. </li>
<li>Evaluate/coach trainee performance and provide timely feedback/coaching to participants. </li>
<li>Prepare reports on training activities as required. </li>
<li>Support scheduled training activities, training events and other training related activities. </li>
<li>Complete existing training/communications material such as pre and post training documentation. </li>
<li>Liaise with Training Delivery Managers and other members of the Customer Service Training team.  </li>
<li>Provide operational support to the Customer Service Training, CS Safety, Airport branch (Safety / Regulatory Compliance) as required. </li>
<li>Assist in maintaining training records.  </li>
<li>Participate in meetings, workshops, etc., as required.  </li>
<li>Follow any Training Initiatives as outlined by the Customer Service Training Delivery Manager or Corporate Customer Service Training.</li>
</ul>Qualifications <ul><li>High School degree </li>
<li>Knowledge of adult learning methodologies </li>
<li>Must be a self-starter with excellent time management skills  </li>
<li>High regard for safety </li>
<li>Excellent written and verbal communication skills </li>
<li>Strong interpersonal skills </li>
<li>Proficient in Airport Process for Customer Service </li>
<li>Must have excellent attendance, punctuality, and performance records.  </li>
<li>Proficient in MS Windows, Word, Excel, Power Point, Teams, and SharePoint.  </li>
<li>Must be able to travel.  </li>
<li>Excellent facilitation and instruction skills.  </li>
<li>Highly flexible and adaptable </li>
<li>Ability to meet deadlines, work under pressure and prioritize multiple projects </li>
<li>Strong leadership and conflict resolution skills  </li>
<li>Motivated and enthusiastic team player </li>
<li>Ability to work independently with minimal supervision </li>
<li>Flexibility to work AM and PM shift times</li>
<li>Bilingualism (English/French) is an asset </li>
</ul>Conditions of Employment:
<ul><li>Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.</li>
</ul>Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


    Customer Service-Learning Specialist
  

What we offer: <ul><li>Instant impact, from any level of the organisation</li><li>True international and multi-cultural work environment</li><li>Comprehensive, end-to-end processes oversight</li><li>Exposure to C-suite management</li><li>Fast career progression, internal mobility and talent management supported by training opportunities (Wizz Academy and bespoke trainings)</li><li>Passionate, driven and diverse team</li><li>Work in a fast growing – can do – organisation, which is expanding in Europe, the UK and Middle East’</li><li>Life insurance</li><li>Participation in the employee bonus scheme</li><li>Unlimited number of significantly discounted and confirmed seating tickets, giving access to a continuously growing network of destinations’.</li><li>On the job training in the airline operations</li><li>AYCM sport pass contracting possibility</li></ul>Relocation package (if applicable)<ul><li>Expense budget will be available </li><li>Temporary accommodation will be provided for a definite time period</li><li>Administration support</li></ul><h2></h2><h2>PLACE IN THE ORGANIZATION</h2>The Safety Systems and FDM Program Manager reports to the Head of Safety, Security and Compliance of Wizz Air Malta<h2>RESPONSIBILITIES</h2>The responsibilities of the Safety Systems and FDM Program Manager are:<ul><li>Integration and analysis of data obtained from SMS, CMF, FDM, FRM and other internal and external sources;</li><li>Administration, maintenance and development of Safety systems;</li><li>Develop, manage and maintain FDM program to ensure compliance with ICAO guidance, EASA and local regulations and develop and maintain FDM program related processes and procedures;</li><li>Manage all aspects of flight data retrieval, data processing, data analysis, validation and publication of recorded flight events;</li><li>Performing daily assessments of collected FDM data in cooperation with FDM Captains;</li><li>Performing statistical and trend analysis of safety events captured by FDM;</li><li>Lialising with the team of FDM Captains and other Group Airline’s FDM Manager as relevant;</li><li>Ensure that hazards identified through FDM are communicated to the responsible manager;</li><li>Taking part in internal safety investigations;</li><li>Performing Safety Performance Monitoring by FDM related SPI’s;</li><li>Following industry Flight Data Analysis trends and worldwide safety events;</li><li>Actively manages Flight Data Analysis, initiates SAG and if required other team meetings;</li><li>Supply reports with summarized data on flight data analysis, trend reports, root cause analysis and suggested corrective actions to utilize safe and effective SMS;</li><li>Performs specialized studies and fulfils special data requests and creates FDM department publications and manuals;</li><li>Assist in the coordination of corrective actions with operating departments and facilitate Operational Risk Management techniques within the organization to mitigate identified risks;</li><li>Assist is the development and maintenance of LOSA program;</li><li>Represent the safety team at relevant industry and company meetings, industry conferences and training events;</li><li>Ensuring aims and objectives of the FDM programme and KPIs are met and reviewed;</li><li>Provision of training material and delivery of training in respect of usage of SMS and FDM IT systems.</li></ul><h2>SKILLS AND COMPETENCIES</h2><ul><li>PC user skills at advanced level (MS Office)</li><li>Good presentation skills</li><li>Analytical skills, creativity</li><li>Ability to work autonomously</li><li>Strong time management and organizational skills</li><li>Excellent data analytical skills and knowledge of data analysis methods and statistics</li><li>Excellent usage of IT systems and tools</li><li>Knowledge of safety management principles (EASA, ICAO, IOSA);</li><li>Experience in air carrier operations</li></ul><h2>MINIMUM REQUIREMENTS</h2><ul><li>Experience in Safety Management Systems and risk management</li><li>Previous work experience with flight data monitoring program</li><li>Bachelor degree or equivalent</li><li>Fluent English (Written and spoken)</li><li>Good understanding and experience with data analytics and data integration</li></ul>(Missing trainings will be provided upon hiring)When applying, please only provide valid information regarding your educational background and certificates, as the original documents will be requested during the hiring process.We look forward to meeting you and learning more about your skills and experience. Join the Wizz Air team and discover the world of opportunities.

Wizz Air

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Safety Systems and FDM Program Manager

Purpose of the position: Oversight and decision making of the maintenance daily Operations.What we offer:  <ul><li>Base salary and employee bonus scheme  </li><li>Unlimited number of significantly discounted and confirmed seating tickets, giving access to a continuously growing network of destinations </li><li>Relocation package (if applicable) – expense budget, Temporary accommodation, Administration support  </li><li>Life insurance </li><li>AYCM sport pass contracting possibility </li><li>Instant impact, from any level of the organisation, exposure to C-suite management </li><li>Fast career progression, internal mobility and talent management supported by training opportunities (Wizz Academy and bespoke trainings) </li><li>True international and multi-cultural work environment, passionate, driven and diverse teams </li></ul> Responsibilities: Duties and responsibilities:<ul><li>Manage all the technical aspects related to the daily operations;</li><li>Responsible to create and monitor the Fleet performance, making sure that the Fleet remains safe and airworthy at any time;</li><li>Oversight the Maintenance Operation Control (MOC) activity in order to minimize disruption;</li><li>Ensure decisions are made in a safe manner and in line with the Regulatory requirements;</li><li>Manage and assure development of his dedicated MOC Engineers in line with the defined and agreed Key Performance Indicators;</li><li>Provide oversight of the investigation and resolution of recurring defects with input from support departments including Reliability and Technical Services;</li><li>Assure effective communication with the technical support staff, AMO, MRO, flight crew, etc.;</li><li>Maintain AD-HOC call address list with up to date data;</li><li>Report weekly to the Management the AOG/OOS altogether with their analysis and their preventive action proposal to mitigate future disruption;</li><li>Assure training and assess competences of his dedicated team;</li><li>Participate to improve processes in line with the Regulatory requirements, CAME, Maintenance Control Procedures Manual (MCPM) and OMM company policy;</li><li>Process owner;</li><li>Any project given by the Head of Maintenance and Engineering.</li></ul>Requirements: <ul><li>University technical degree (minimum - BSc) or minimum 10 Years licensed Engineer Part 66;</li><li>Fluent English knowledge;</li><li>A320FAM type training (Level III);</li><li>Thorough knowledge of Part-145 and Part-M regulations;</li><li>Five years relevant work experience within CAMO organization;</li><li>Leadership skills;</li><li>Good knowledge of AMOS and MS Office tools.<ul><li>Working Conditions: day shift pattern 5 On – 5 Off</li></ul></li></ul>When applying, please only provide valid information regarding your educational background and certificates, as the original documents will be requested during the hiring process.We look forward to meeting you and learning more about your skills and experience. Join the Wizz Air team and discover the world of opportunities.

MOC Manager

Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Air Canada is seeking an experienced and dynamic lT specialist focused on providing overall system management services for Air Canada’s Enterprise Digital Systems. As a Specialist, you are expected to provide real world expertise in application service design, support, and delivery while we modernize and optimize our business solutions. This role requires collaboration with a diverse internal workforce and extended third party service providers to create the future business application support model for our world class airline brand.
These are exciting times for IT at Air Canada, with many major projects underway that will transform the IT landscape in the company. Air Canada is also investing in new technologies that will facilitate its digital transformation. This is a unique opportunity to work with state-of-the-art technologies and to contribute to the creation of the Air Canada of tomorrow.
This position will be reporting to “Sr. Manager, Application Development and Maintenance” responsible for Air Canada’s Enterprise Digital Systems. 
Responsibilities :
<ul><li>Solution, deliver and maintain key initiatives in Air Canada’s Transformation Journey, as per desired technology architecture and business requirements. Provide vision for and direct oversight and work with other IT teams to support the Product Security business tower.  </li>
<li>Ensure Security applications architecture is aligned with Air Canada’s business goals and objectives. </li>
<li>Develop and communicate technical architecture guidance, design patterns, and standards, and collaborate with IT stakeholders in the development and evaluation of architecture-compliant solutions. </li>
<li>Direct analysis of technology, industry, and market trends, and determine their potential impact on Air Canada’s technology environment. </li>
<li>Conduct an evaluation of the current IT environment to detect critical deficiencies and recommend solutions for improvement. </li>
<li>Responsible for reviewing the technical architecture from IT Security, accessibility, data integrity, and availability points of view. </li>
<li>Responsible for running all standard and major application releases, review with the Business and assess impact, test and deliver. </li>
<li>Responsible for reviewing compliance and industry standards, working closely with the Vendor and GSOC team. </li>
<li>Overseeing and monitoring progress on complex and/or multiple projects relative to scope, schedules, budgets and quality. </li>
<li>Provide technology evaluation and selection advice to management teams. </li>
<li>Preparing and distributing architectural vision, goals, standards, structure, behavior patterns, models, to all affected stakeholders. </li>
<li>Checking conformance to standards and architectural decision and resolving design and architectural conflicts by explaining and justifying design and architectural decisions. </li>
<li>Minimize the impact of integration on various existing processes. </li>
<li>Responsible for working across technology functions to ensure synergistic collaboration and attain shared goals. </li>
<li>As the Technical lead for the Security applications, you are responsible for providing mentorship to new team members and developing their technical skills and capabilities. </li>
<li>Responsible for working across technology functions to ensure synergistic collaboration and attain shared goals. </li>
<li>Responsible for documenting and keeping current all support and workflow processes. </li>
<li>Work with 3rd party vendor to manage and maintain current support model. </li>
</ul>Qualifications <ul><li>A relevant University degree/technical certification, and/or relevant experience commensurate to the role. </li>
<li>9+ years of technology operations and design experience in an enterprise IT organization,  </li>
<li>Strong and detailed knowledge of Airline industry.  </li>
<li>Strong understanding of the Security industry and standards. </li>
<li>Certification of Genetec systems is required. </li>
<li>Implementation knowledge of Genetec systems is an asset. </li>
<li>Excellent Scripting and implementation abilities. </li>
<li>Good understanding of network management. </li>
<li>Good hardware (servers) is an asset. </li>
<li>Direct experience working with Security equipment (cameras, card readers) is an asset. </li>
</ul>Behavioral Competencies:
Possess strong analytical, creative, problem-solving, and critical thinking skills. Detail-oriented team player.
Conditions of Employment:
<ul><li>Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.</li>
</ul>Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


    Specialist, Application Development and Maintenance - Security
  

Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Are you passionate about working on complex web applications and proficient in technologies such as Angular and React. As a member of our development team, you will play a key role in designing, implementing, and maintaining innovative web applications that meet the needs of our clients and users. The candidate should be self-driven, highly motivated, innovative, and ready to deliver with our agile development teams. This is a great opportunity for a results-oriented software developer to analyze and build leading-edge solutions. 
The Developer will report to the Manager, Digital Development.
Responsabilities:
<ul><li>Handle software applications development, testing &amp; implementation of projects. </li>
<li>Develop scalable, high performance, and robust cloud-based web and mobile solutions. </li>
<li>Write clean, modular, and well-documented code following best practices and coding standards. </li>
<li>Develop user interfaces using Angular or React, ensuring responsiveness, accessibility, and optimal performance. </li>
<li>Package and support deployment of DevOps agile releases. </li>
<li>Develop, refine, and fine-tune applications. </li>
<li>Analyzing and resolving technical and applications issues. </li>
<li>Implement new features and optimize existing ones to drive maximum performance. </li>
<li>Collaborate with cross-functional teams to solve development constraints and deployment issues. </li>
<li>Assist in the collection and analysis of requirements and user stories. </li>
<li>Prepare reports and documentation on the status, operation, and maintenance of software. </li>
<li>Work closely with, and incorporate feedback from other developers, scrum master and product managers. </li>
<li>Support the testing and launching efforts of new cloud-based products. </li>
<li>Stay updated on emerging frontend technologies and industry trends, and advocate for their adoption when appropriate.</li>
</ul>Qualifications <ul><li>Bachelor’s degree in computer science, Computer Engineering or equivalent. </li>
<li>4+ years of web application development experience. </li>
<li>Experience with web application frameworks – Angular and React </li>
<li>Implement complex frontend logic using RxJS for reactive programming. </li>
<li>Proficiency in HTML/ CSS, JavaScript </li>
<li>Utilize NgRx Store for state management to ensure scalable and maintainable code. </li>
<li>Comfortable developing in an Agile environment. </li>
<li>Continuous Integration / Continuous Delivery/Deployment experience </li>
<li>Real-world experience with mission-critical enterprise REST / GraphQL APIs (either as consumer or producer) </li>
<li>Good understanding of cross platform development using PAAS cloud systems. </li>
<li>Good understanding of frontend builds tools such as Webpack, Babel, or Parcel. </li>
<li>Comfortable analyzing network traffic using Fiddler/Postman/Wireshark etc. </li>
<li>Ability to work effectively under pressure and in rapidly changing environments. </li>
<li>Demonstrates openness and willingness to adapt to new ways of doing things. </li>
<li>Takes responsibility for the results and actively participates in the future direction of the organization. </li>
<li>Demonstrates concern for satisfying external and/or internal customers. </li>
<li>Focuses on the accomplishment of the team’s and unit’s work; sets challenging goals and meets or exceeds goals. </li>
<li>Ability and desire to work cooperatively with others on a team in person. </li>
<li>Approaches a problem by using a logical, systematic, and sequential approach.</li>
</ul>Assets: Certifications in core programming languages, Cloud platforms, DevOps and Agile methodologies.
Conditions of Employment:
<ul><li>Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.</li>
</ul>Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


    Developer, Digital Development - Customer Digital
  

Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Working closely with the InFlight and Flight Operations Crew departments, providing expertise in Crew Resources. Conduct analyses regarding the development of flight crew systems ensure operational reliability, cost efficiency, and contractual / regulatory compliance. The Analyst provides technology solutions and services that will improve or sustain the business operations. In addition, the Analyst is responsible for the availability of critical Crew systems and the development &amp; application of Branch-wide automation hardware and software standards.
Responsabilities:
<ul><li>Work with key stakeholders to gather, validate, and document user requirements using industry standard best practices.</li>
<li>Provide guidance and coordination to all departments of the Branches, as it relates to processes and automation.</li>
<li>Crew IT department liaison to other Branches, including Corporate IT, as a “single point of contact” between the Branch and others, and to coordinate inter-Branch activities.</li>
<li>Crew IT department liaison to Outsourced Service Providers (IBM, CGI, LSY,), as a “single point of contact” between the Branch and others, and as an escalation point to resolve issues.</li>
<li>Investigate, recommend and implement process improvements within the Branch as it relates to automation.</li>
<li>Define, build, coordinate and execute all manner of system testing (functional, regression, and UAT).</li>
<li>Monitor and prepare the transition of projects from implementation to steady state.</li>
<li>Manage, write, and execute test scripts and any functional, UAT, and/or regression testing involving these applications.</li>
<li>Manage projects and initiatives related areas of responsibility or as assigned.</li>
<li>Travel may be required.</li>
</ul>Qualifications <ul><li>University degree or college diploma preferred.</li>
<li>Excellent communication skills in English, written and verbal.</li>
<li>A demonstrated ability to analyze, determine and document functional and non-functional requirements.</li>
<li>Demonstrated practical experience in use case/test script development.</li>
<li>Practical experience in system integration activities (development, troubleshooting, testing).</li>
<li>Demonstrated practical experience in business case development.</li>
<li>Strong computer skills, including working knowledge of SOTI MDM, Microsoft Office Suite.</li>
<li>To demonstrate analytical “out of the box” critical thinking and solutions.</li>
<li>Excellent organizational skills.</li>
<li>Must be able to work well within a team environment.</li>
<li>Must be able to work independently with minimal supervision.</li>
<li>Bilingualism in French is an asset.</li>
<li>Knowledge of Crew Systems and Payroll processes is an asset.</li>
</ul>Conditions of Employment:
<ul><li>Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.</li>
</ul>Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


    Analyst, Application Development & Maintenance - Crew IT
  

Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
The IT Service Management team is responsible for several core operational process (Change Enablement, Asset Management, Configuration Management, etc.), and is also responsible for ensuring that Air Canada’s ITSM solution (currently ServiceNow) is designed to support these processes.
Given the ever-evolving nature of AC’s needs, this position requires a dynamic professional who can understand and anticipate these needs, translate them to actionable technical requirements, and implement these solutions.
These are exciting times for IT at Air Canada, with many major projects underway that will transform the IT landscape in the company. Air Canada is also investing in new technologies that will facilitate its digital transformation. This is a unique opportunity to work with state-of-the-art technologies and to contribute to the creation of the Air Canada of tomorrow.
This role will report to the Manager, IT Service Management.
Responsabilities:
<ul><li>Responsible for the quality of service provided via ServiceNow (ensuring consistent uptime, resolving incidents in a timely manner, bug fixes, etc.).</li>
<li>Act as the first point of contact for ServiceNow issues and requests with key stakeholders.</li>
<li>Act as the first point of contact for ServiceNow with 3rd party vendors/suppliers.</li>
<li>Collaborating with other teams (IT and non-IT alike) to understand their needs and develop solutions in ServiceNow to address these needs.</li>
<li>Proactively identifying opportunities for growth and improvement.</li>
<li>Responsible for ensuring that ServiceNow development aligns to Air Canada’s ITSM processes.</li>
<li>Ensuring that all solutions put into place are adaptable as AC’s environment and technologies change.</li>
<li>Ensure adherence to defined organizational processes for continued consistency of IT services deliver.</li>
<li>Promote use of self service and review service catalogue to reduce service cost &amp; enhance user experience.</li>
<li>Bring in operational efficiency in service desk management by reducing ticket volumes through root case analysis, periodic reviews and process improvements.</li>
<li>Collaborate in conducting end user surveys and create action plans, as required.</li>
</ul>Qualifications <ul><li>A relevant University degree/technical certification, and/or relevant experience commensurate to the role.</li>
<li>3+ years of IT development and administration experience in a large company.</li>
<li>Exceptional analytical, organizational and communication skills.</li>
<li>Excellent attention to detail.</li>
<li>Ability to prioritize and meet tight deadlines while working under minimal supervision.</li>
<li>Ability to understand customer needs and translate these needs to technical requirements.</li>
<li>Ability to anticipate change and ensure solutions are as “future-proof” as possible.</li>
<li>Good communications skills are required – ability to act as key interface with internal and external teams (including non-IT).</li>
<li>Good understanding of IT Operations, IT Service Management, and Support Models.</li>
<li>Customer Orientation - Demonstrated concern for satisfying one’s external and/or internal customers.</li>
<li>The ability to notice, interpret, and anticipate others’ concerns and feelings, and to communicate this awareness empathetically to others.</li>
<li>Results-oriented with proactive and methodical approach to problem solving.</li>
<li>Ability to establish and maintain effective business relationships.</li>
<li>Must be fluent in English (oral and written), French an asset.</li>
</ul>Desirable Qualifications:
<ul><li>ServiceNow Certifications</li>
<li>ITIL Certifications</li>
<li>Knowledge of other ITSM, Project Management, and Defect Tracking tools</li>
</ul>Conditions of Employment:
<ul><li>Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.</li>
</ul>Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


    Analyst, IT Service Management - ServiceNow
  

YOUR NEW EXCITING CHAPTER IN THE WORLD OF AVIATION BEGINS NOW WITH SMARTLYNX AIRLINES!

We are a strong and rapidly growing industry-leading airline looking to expand and welcome new colleagues from all over the world.

Kickstart your career in aviation with ease: most of our positions don't require previous aviation experience. The mentoring and training are on us, and the enthusiasm and passion for aviation are on you!

Join our growing company of more than 530 office employees and 1500 crew members and become a part of a dynamic, diverse &amp; reputable team providing splendid ACMI, charter, and cargo services for top-tier clients worldwide.

Explore our open positions, and don't hesitate to apply - we are excited to have you on the team. Let's reach for the stars together!

To find out more about the company, visit our webpage-<a href="https://www.smartlynx.aero/en/careers" target="_blank">https://www.smartlynx.aero/en/careers</a>

WHAT WILL YOU DO

<ul><li>Act as the point of contact among executives, employees, clients, and external partners;</li>
	<li>Coordinate the CEO's calendar, scheduling meetings, appointments, and events efficiently, setting up daily agendas for the CEO, and ensuring clarity and prioritization of tasks;</li>
	<li>Prioritize inquiries and requests, troubleshoot conflicts, and provide judgments and recommendations for smooth day-to-day engagements;</li>
	<li>Follow up on action items and commitments made during meetings to ensure timely completion;</li>
	<li>Manage private tasks and commitments for the CEO, ensuring confidentiality and discretion;</li>
	<li>Arrange and handle all logistics for Board meetings and events, including scheduling, agenda drafting, material preparation, and minute-taking;</li>
	<li>Prepare status reports on ongoing projects crucial for CEO decisions;</li>
	<li>Provide administrative assistance, such as writing and editing emails, and preparing communications on behalf of the executive;</li>
	<li>Manage information flow in a timely and accurate manner;</li>
	<li>Manage executives' calendars, set up meetings, and make travel and accommodation arrangements if necessary;</li>
	<li>Act as the primary point of contact for private inquiries, ensuring prompt and discreet responses at all times;</li>
	<li>Flexibility to be on-call 24/7 and willingness to adapt to the CEO's schedule and requirements;</li>
	<li>Provide hospitality to all CEO guests and ensure a welcoming environment in all interactions;</li>
	<li>Proactively provide information to the CMO about significant events to promote the Executive's work, employer branding, and increase employee awareness;</li>
	<li>Maintain the Vilnius office, ensuring daily activities run smoothly and creating a positive environment for employees;</li>
	<li>Lead tenders to ensure effective partnerships for office suppliers, event organizers, and similar services;</li>
	<li>Support internal event organization, including guest visits, larger meetings, training events, and team-building activities.</li>
</ul>WHAT WE EXPECT FROM YOU

<ul><li>Strong communication and interpersonal abilities, with the capacity to interact professionally with individuals at all levels, both internally and externally, demonstrating a high level of English language proficiency;</li>
	<li>Proven experience as an executive assistant, personal assistant, or similar role;</li>
	<li>Exceptional organizational and multitasking skills, with the ability to manage multiple priorities and deadlines effectively;</li>
	<li>Demonstrated ability to maintain a high level of confidentiality in handling sensitive information and communications;</li>
	<li>Willingness and availability to travel as required, both domestically and internationally, to support the executive's needs;</li>
	<li>Excellent judgment and decision-making skills, with the ability to handle sensitive and confidential information with discretion;</li>
	<li>Proficiency in calendar management and scheduling software, with the capability to coordinate complex schedules and events efficiently;</li>
	<li>Attention to detail and accuracy in all tasks, including preparing documents, reports, and communications on behalf of the executive;</li>
	<li>Flexibility to adapt to changing priorities and work outside regular business hours as needed, including being on-call 24/7;</li>
	<li>Proactive mindset with the ability to anticipate needs, troubleshoot issues, and provide timely solutions;</li>
	<li>Experience in event planning and logistics coordination is a plus;</li>
	<li>Bachelor's degree or equivalent experience in business administration, management, or a related field.</li>
</ul>*Please note that ;employment in accordance with the Law on Aviation Article 57.1. will be additionally evaluated.

By applying to this job advertisement, the applicant takes full responsibility for declaring truthful information. In case, if information submitted will be discovered false or the Background Check result will return negative, participation in the recruitment process will be terminated.

THIS IS WHY YOU WILL LOVE TO WORK WITH US

<ul><li>Opportunity to work together with global aviation experts;</li>
	<li>International, friendly, modern, and comfortable work environment;</li>
	<li>Fully paid lunch and healthy snacks in the office;</li>
	<li>Advanced health insurance after probation period;</li>
	<li>Paid day off on your birthday;</li>
	<li>For professional and personal development opportunities, join our Talent Academy, Leaders Club, or other development incentives;</li>
	<li>Corporate and social events.</li>
</ul>WHAT NEXT?

Successful candidates will receive an invitation to participate in a one-way interview via the WILLO platform. Please check your SPAM box for the invitation. 
If you are chosen for the next step, you will receive an invitation for an online interview.

Executive Office Manager/ PA for CEO

Alright, so the story goes like this - 6 years ago there was a small team, who wanted to change the how aviation software market is established. We started with different concepts, tried out those in real operations and now we know, that we created something big, beautiful, and really cool with the help of AI, VR and other R&amp;D things. So now, we are going forward and devoting our efforts in Sensus Aero, that we and users believe in, and going into the whole world. You may ask – what we have created? Currently we have a large ERP system with mobile applications specifically designed for aviation, which significantly helps the users and the business to thrive. What are our plans? We want to go beyond and continue expanding our ERP until it covers every business unit, and we have one true “All-in-one “software".

Main functions and responsibilities: 

<ul><li>Manage end-to-end implementation projects, from project planning to post-implementation support.</li>
	<li>Collaborate with clients to understand their business requirements and process to tailor the ERP solution to meet their needs.</li>
	<li>Lead cross-functional teams, including developers, business analysts, and quality assurance testers, to ensure project milestones are met.</li>
	<li>Develop and maintain project documentation, including project plans, timelines, and status reports.</li>
	<li>Delivering product presentations and trainings to customers</li>
	<li>Act as the primary point of contact for clients, addressing any issues or concerns throughout the implementation process.</li>
</ul>Requirements for the position:

<ul><li>Bachelor's degree in Business Administration, Information Technology, or related field.</li>
	<li>Proven experience managing ERP implementation projects, preferably within the aviation industry.</li>
	<li>Strong project management skills, with the ability to effectively plan, organize, and prioritize tasks.</li>
	<li>Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams.</li>
	<li>Knowledge of ERP systems and implementation methodologies.</li>
	<li>Ability to adapt to changing priorities and thrive in a fast-paced environment.</li>
</ul>What we give in advance:

<ul><li>Opportunity to work with innovative IT solutions for the aviation market;</li>
	<li>International work environment;</li>
	<li>Additional health Insurance after a probation period;</li>
	<li>Learning and development opportunities to further improve your skills;</li>
	<li>Gym in the office;</li>
	<li>Employee events;</li>
	<li>Employees' referral bonus;</li>
	<li>Possibility to work remotely;</li>
	<li>Indoor dining room;</li>
	<li>Perks.lt benefit;</li>
	<li>Child's room in an office;</li>
	<li>Partnership discount system for cooperating companies.</li>
</ul>

Implementation Manager

Alright, so the story goes like this - 6 years ago there was a small team, who wanted to change the how aviation software market is established. We started with different concepts, tried out those in real operations and now we know, that we created something big, beautiful, and really cool with the help of AI, VR and other R&amp;D things. So now, we are going forward and devoting our efforts in Sensus Aero, that we and users believe in, and going into the whole world. You may ask – what we have created? Currently we have a large ERP system with mobile applications specifically designed for aviation, which significantly helps the users and the business to thrive. What are our plans? We want to go beyond and continue expanding our ERP until it covers every business unit, and we have one true “All-in-one “software".

Main functions and responsibilities:   

<ul><li>Collaborate with stakeholders to gather and analyze business requirements.</li>
	<li>Involving in the research, design, and implementation of the solution.</li>
	<li>Documenting business requirements. business processes and proposed solutions in detail, preparing, updating, and reviewing technical specifications.</li>
	<li>Preparing wireframes, providing required diagrams and flows charts based on the business analysis.</li>
	<li>Participating in the evaluation of proposed software quality and its enhancements, making recommendations based on the analysis findings.</li>
	<li>Facilitating regular meetings with the project manager, project team, and stakeholders.</li>
</ul>Requirements for the position:

<ul><li>Solid experience in gathering and documenting business requirements, both functional and non-functional ones. A big plus, if this was gained on software development.</li>
	<li>Hands-on experience with industry-standard Business Analysis methods and tools (you should know what to use, when and why).</li>
	<li>Have excellent business judgment and strategic thinking skills and be detail oriented.</li>
	<li>Verbal and written fluency in English.</li>
	<li>Experience in writing SQL queries.</li>
</ul>What we give in advance:

<ul><li>Opportunity to work with innovative IT solutions for the aviation market;</li>
	<li>International work environment;</li>
	<li>Additional health Insurance after a probation period;</li>
	<li>Learning and development opportunities to further improve your skills;</li>
	<li>Gym in the office;</li>
	<li>Employee events;</li>
	<li>Employees' referral bonus;</li>
	<li>Possibility to work remotely;</li>
	<li>Indoor dining room;</li>
	<li>Perks.lt benefit;</li>
	<li>Child's room in an office;</li>
	<li>Partnership discount system for cooperating companies.</li>
</ul>

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