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Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. We are seeking a seasoned Scrum Master with a strong background in Agile methodologies, and digital applications development, particularly within the aviation or airline industry. The ideal candidate will possess deep expertise in Scrum, SAFe (Scaled Agile Framework), SDLC (Software Development Life Cycle), as well as proficiency in tools such as Jira, Confluence, and Azure DevOps. If you are passionate about driving Agile practices, fostering collaboration, and delivering innovative digital solutions within the airline domain, we want to hear from you. The Scrum Master will report to the Manager, Digital Development. Responsibilities
<ul><li>Lead and coach multiple Agile teams working on digital applications development projects in cloud technologies, providing guidance on Agile methodologies, best practices, and industry-specific requirements.</li>
<li>Facilitate Agile ceremonies (such as sprint planning, daily stand-ups, sprint reviews, and retrospectives) and ensure adherence to Agile principles and practices.</li>
<li>Collaborate with product owners, stakeholders, and development teams to define project scope, prioritize backlog items, and ensure alignment with business objectives and industry-specific standards.</li>
<li>Collaborate with cross-functional teams, including Architecture, DevOps, QA, and infrastructure teams, to ensure seamless integration of cloud technologies and Agile practices throughout the software development lifecycle.</li>
<li>Identify and mitigate impediments and risks specific to agile projects, proactively addressing challenges to keep projects on track and deliver value incrementally.</li>
<li>Drive continuous improvement within Agile teams, identifying opportunities to optimize processes, streamline workflows, and enhance delivery capabilities through the effective use of Agile methodologies.</li>
<li>Mentor and train team members on Agile practices, and industry-specific best practices, fostering a culture of innovation, collaboration, and continuous learning.</li>
<li>Stay current with industry trends and emerging technologies within the aviation or airline sector, sharing knowledge and insights to drive innovation and enhance delivery capabilities in alignment with industry-specific challenges and opportunities.</li>
</ul>Qualifications <ul><li>Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).</li>
<li>Certified Scrum Master (CSM) or similar Agile certification required; SAFe certification preferred.</li>
<li>Proven experience as a Scrum Master or Agile Coach in the aviation or airline industry, with a deep understanding of industry-specific challenges, regulations, and standards.</li>
<li>Strong knowledge of Scrum, SAFe, and Agile principles, with a deep understanding of SDLC concepts and best practices within the context of digital applications development projects.</li>
<li>Hands-on experience with Agile tools such as Jira, Confluence, and Azure DevOps, including configuring workflows, managing backlogs, and generating reports.</li>
<li>Experience with cloud technologies, preferably AWS or Azure, and a demonstrated ability to leverage cloud-native solutions to enhance the scalability, reliability, and performance of digital applications in the aviation or airline sector.</li>
<li>Excellent communication, facilitation, and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels of the organization, including regulatory bodies and industry partners.</li>
<li>Strong problem-solving and conflict resolution abilities, with a focus on driving consensus and finding creative solutions to complex challenges.</li>
<li>Demonstrated leadership and mentoring skills, with a passion for coaching teams and fostering a culture of continuous improvement tailored to the specific needs of aviation or airline projects.</li>
<li>Ability to thrive in a fast-paced, dynamic environment, with a proactive and results-driven approach to achieving organizational goals.</li>
</ul>Note: If the selected candidate does not meet the required years of experience for the role, they may be considered for another opportunity that fits their profile and interests. Conditions of Employment:
<ul><li>Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.</li>
</ul>Linguistic Requirements Based on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


    Scrum Master, Digital Development
  

Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Corporate Real Estate leases facilities and office space at various locations and provides real estate services support and expertise to internal customers located at these facilities. The Leased Facilities Manager will oversee and be responsible for the support of day to day facility operations of a real estate portfolio comprised of airport and commercial space within a varied geographic region and manage the relationship with the lessor and internal clients.
Responsabilities:
<ul><li>Establish and maintain strong working relationships with the landlords and internal customers</li>
<li>Manage contracted facility service providers in accordance with contractual requirements and scope of work</li>
<li>Establish and manage the annual operating budgets for the facility management services for each facility</li>
<li>Be responsible to monitor and manage facility infrastructures within leased facilities including HVAC, electrical and fire suppression</li>
<li>Monitor SLAs as per contract and perform audits as required to ensure that Landlord is meeting their obligations.</li>
<li>Prepare reports for senior management to demonstrate performance oof vendors/landlords and internal client resolution of issues</li>
<li>Ensure offices are safe, up to code, meet Health and Safety requirements and are fully operational</li>
<li>Coordinate site safety programs such as Emergency Procedures Guidelines</li>
<li>Manage essential facilities management services</li>
<li>Assist in office moves and/or changes</li>
<li>Maintain updated floor plans</li>
<li>Manage PO’s and invoices`</li>
<li>Liaise with Corporate Security, Environment and other teams within Corporate Real Estate</li>
</ul>Qualifications <ul><li>College degree (or equivalent) in Facility Management or Real Estate </li>
<li>At least five (5) years’ experience in real estate or facility management</li>
<li>Strong and effective interpersonal and communication skills, both verbal and written</li>
<li>Ability to be assertive while maintaining diplomacy and political awareness</li>
<li>Strong leadership skills</li>
<li>Ability to resolve conflicts</li>
<li>Excellent time management skills, ability to shift priorities on an ad hoc basis</li>
<li>Organized and disciplined</li>
<li>Highly self-motivated, entrepreneurial and able to work in a fast-paced environment with minimal supervision</li>
<li>Self-motivated and self-directed</li>
<li>Must be able to travel</li>
<li>Available for occasional weekend and evening work in case of emergencies or special events</li>
<li>Detail oriented</li>
<li>Proficient in all MS Office products</li>
<li>Able to read floor plans and utilize CAD (an asset)</li>
</ul>Conditions of Employment:
<ul><li>Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.</li>
</ul>Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


    Leased Facilities Manager
  

Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. As a Customer Experience Manager – Airports, you will play an important leadership role in our ambition to become a top ten global airline.  Your priority will be to ensure the airline safely delivers on and exceeds our customers’ expectations of their Air Canada experience. By creating a safe, positive, and accountable environment, your dedication to customer service excellence and glowing hearted hospitality will allow you to anticipate and deliver on our customers’ needs, while providing proactive and empathetic leadership to our team.   The Customer Experience Manager role will provide the opportunity to work in various areas such as:  Station Operations Center, Airside/Ramp/Apron Operations, Baggage Services, Staff Deployment/Planning &amp; In-Terminal Operations. In all areas you will be managing both our customers experience and providing leadership to our unionized employees (IAMAW &amp; Unifor). Your deliverables will include: 
<ul><li>Representing our brand and company vision for customer service excellence;  </li>
<li>Understanding our internal and external customers by anticipating needs and delivering on promises; </li>
<li>Caring for our customers in difficult situations; </li>
<li>Building and nurturing trusting relationships. Fostering employee development by empowering, coaching, and supporting our team to be their very best,  </li>
<li>Managing front line unionized employees belonging to both Unifor and IAMAW   </li>
<li>Working indoors or outdoors if applicable; </li>
<li>24-hour Airport operations will require shift work/weekends and holidays;</li>
</ul>Qualifications <ul><li>Possess at least a high school diploma   </li>
<li>A minimum of two years previous people management experience; </li>
<li>Managerial Courage to make difficult decision to ensure operational integrity, safety, and an on-time performance; </li>
<li>Ability to work flexible schedules (24-hour Airport Operation/ Shift work/Weekends and Holidays); </li>
<li>Ability to successfully obtain a Restricted Area Identity Card (RAIC) &amp; Airside Vehicle Operator’s Permit  </li>
<li>Must have a full valid driver’s license;</li>
<li>Ability to lift 50lbs; </li>
<li>Ability to walk long distances and stand for long periods; </li>
<li>Effective Decision Making in a timely manner during stressful situations </li>
<li>Strong interpersonal skills (organizational, team oriented &amp; focused) </li>
<li>Entrepreneurial &amp; self-managed abilities; </li>
<li>A genuine passion for creating and leading a global top ten Airline customer and employee experience ; </li>
<li>Ability to develop trust and rapport while providing employees performance coaching; </li>
<li>An entrepreneurial, energetic and tenacious attitude;  </li>
<li>Ability to adapt to new technology and to share that knowledge;</li>
</ul>Conditions of Employment:
<ul><li>Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.</li>
</ul>Linguistic Requirements Based on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


    Customer Experience Manager - Airports
  

Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
As a Customer Experience Manager – Airports, you will play an important leadership role in our ambition to become a top ten global airline.  Your priority will be to ensure the airline safely delivers on and exceeds our customers’ expectations of their Air Canada experience. By creating a safe, positive, and accountable environment, your dedication to customer service excellence and glowing hearted hospitality will allow you to anticipate and deliver on our customers’ needs, while providing proactive and empathetic leadership to our team.  
The Customer Experience Manager role will provide the opportunity to work in various areas such as:  Station Operations Center, Airside/Ramp/Apron Operations, Baggage Services, Staff Deployment/Planning &amp; In-Terminal Operations. In all areas you will be managing both our customers experience and providing leadership to our unionized employees (IAMAW &amp; Unifor).
Responsabilities:
<ul><li>Representing our brand and company vision for customer service excellence; </li>
<li>Understanding our internal and external customers by anticipating needs and delivering on promises;</li>
<li>Caring for our customers in difficult situations;</li>
<li>Building and nurturing trusting relationships. Fostering employee development by empowering, coaching, and supporting our team to be their very best, </li>
<li>Managing front line unionized employees belonging to both Unifor and IAMAW  </li>
<li>Working indoors or outdoors if applicable;</li>
<li>24-hour Airport operations will require shift work/weekends and holidays;</li>
</ul>Qualifications <ul><li>Possess at least a high school diploma  </li>
<li>A minimum of two years previous people management experience;</li>
<li>Managerial Courage to make difficult decision to ensure operational integrity, safety, and an on-time performance;</li>
<li>Ability to work flexible schedules (24-hour Airport Operation/ Shift work/Weekends and Holidays);</li>
<li>Ability to successfully obtain a Restricted Area Identity Card (RAIC) &amp; Airside Vehicle Operator’s Permit </li>
<li>Must have a full valid driver’s license;</li>
<li>Ability to lift 50lbs;</li>
<li>Ability to walk long distances and stand for long periods;</li>
<li>Effective Decision Making in a timely manner during stressful situations</li>
<li>Strong interpersonal skills (organizational, team oriented &amp; focused)</li>
<li>Entrepreneurial &amp; self-managed abilities;</li>
<li>A genuine passion for creating and leading a global top ten Airline customer and employee experience ;</li>
<li>Ability to develop trust and rapport while providing employees performance coaching;</li>
<li>An entrepreneurial, energetic and tenacious attitude; </li>
<li>Ability to adapt to new technology and to share that knowledge.</li>
</ul>Conditions of Employment:
<ul><li>Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.</li>
</ul>Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


    Customer Experience Manager – Airports
  

Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
The role of this Accounting Agent will be the handling and accounting of the accounts receivables which will include ensuring accuracy and efficiency of operations, processing and monitoring the incoming payments and securing revenue by verifying and posting deposits (cash and credit card deposits) from the different sales channels including City Ticket Office, Airport, BSP and Cargo sales and the accounting of them. 
The duties will also include the preparation and filing of the ticketable tax returns (AR, TQ, QO, O5, Q1, ZK and S5 Taxes) for Argentina and also the ticketable and non-ticketable taxes for Uruguay (UY Tax and Effective Reciprocity Tax). 
The Agent will also be responsible for the e-invoicing of the Cargo operations and will work collaboratively with the preparation of Cashflows.
Responsabilities:
<ul><li>Process accounts and incoming payments in compliance with financial policies and procedures. </li>
<li>Perform day to day financial transactions including verifying, classifying, accounting and posting of accounts receivables’ data. </li>
<li>Reconcile accounts receivable ledger to ensure that all payments (cash and credit card) are accounted for and are properly posted. </li>
<li>Reconcile any irregularities in credit card and cash payments. </li>
<li>Generate and deliver reports to H.Q.s and to local management. </li>
<li>Actively investigate and resolve irregularities in incoming payments. </li>
<li>Preparation and filing of ticketable tax returns in Argentina and ticketable and non-ticketable tax returns in Uruguay. </li>
<li>E-invoicing of Cargo transactions. </li>
<li>Preparation of Cashflows. </li>
<li>In a communication role, this position is the liaison between the local Finance Department and the airport and sales staff and must ensure that they send accurate revenue information to prepare the sales reports and tax returns. </li>
<li>Provide proactive support to managers identifying and assessing performance improvement opportunities. </li>
<li>Work collaboratively with other accounting staff to ensure accuracy in finances.</li>
</ul>Qualifications <ul><li>Degree in Finance, Accounting or Business Administration or in progress. </li>
<li>Hands-on experience in operating spreadsheets and accounting software. </li>
<li>Data entry skills. </li>
<li>Excel, Word, Power-Point (solid knowledge).</li>
</ul>Conditions of Employment:
<ul><li>Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.</li>
</ul>Linguistic Requirements
Fluent in English &amp; Spanish language, oral and written. French and other languages are an asset.
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted


    Accounting Agent
  

Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Talent Acquisition Delivery Specialist will be responsible to lead and deliver many of the strategic and tactical recruitment programs and initiatives for Air Canada's talent acquisition team. They will coach and develop the Excellence Delivery Specialists by providing positive leadership and functional guidance regarding talent acquisition strategies and practices to achieve TA hiring targets. The Talent Acquisition Delivery Specialist will play an important role in building strong partner relationships with HR partners to achieve recruitment objectives, through accurateness and completeness of information. Key Functions &amp; Accountabilities:  
<ul><li>Supervise/manage/support/coach/mentor the excellence delivery specialists</li>
<li>Ensure the integrity and the end-to-end effectiveness of the recruiting processes, systems and tools</li>
<li>Collaborate on projects and continuous improvement projects </li>
<li>Responsible for participating in the assessment of recruiting technology, processes, programs, tools and recommend how to effectively leverage them for quality and timely performance outcomes. </li>
<li>Work collaboratively with team members, customers and candidates and ensure processes are followed in accordance with Standard Operating Procedures</li>
<li>Responsible for effective and timely communication within the team and external entities</li>
<li>Contribute to the on-going improvement of talent processes and documentation </li>
<li>Ensure that candidate and requisition records in the applicant tracking system are accurate (Taleo)</li>
<li>Responsible to brief Talent Marketing Team on any recruitment policies and procedures changes in a timely manner </li>
<li>Directly support the internal talent team and HR business partners for specific branches/departments administrative and coordination needs</li>
<li>Accountable for contributing to the development of recruiting strategies and policies, programs, processes and governance of the talent team</li>
<li>Participate in the development of all coordination and general talent initiatives</li>
<li>Participate in recruitment events, conferences and job fairs as needed </li>
</ul>Qualifications <ul><li>Minimum 5 years relevant experience in administrative support role (previous HR experience would be considered a valuable asset). </li>
<li>Ability to manage multiple and varied task with enthusiasm  </li>
<li>Detailed oriented, focused on quality results and on-time deliverables  </li>
<li>Excellent computer skills (MS Office products)  </li>
<li>Capacity to understand new concepts quickly and to come up with innovative solutions </li>
<li>Strong problem-solving skills and the ability to identify concerns, gauge gaps and recommend an optimal approach </li>
<li>Analytical in nature and very detail oriented </li>
<li>Ability to work independently and take initiative  </li>
<li>Ability to think strategically and ground strategies in applicable practices. </li>
</ul>Conditions of Employment:
<ul><li>Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.</li>
</ul>Linguistic Requirements Based on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

166 Airport, Operations, Management Jobs