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PLEASE NOTE: This event is invite only - make sure you submit your application through <a href="https://onedoor.wizzair.com" target="_blank">https://onedoor.wizzair.com</a> first and our team will notify you in case you are successful and can participate in our Selection Events Wizz Air Malta invites you for its upcoming Selection Events for Pilots, which will take place from 27th to 30th of May in Barcelona ℹ️ If you wish to participate, please register on: <a href="https://onedoor.wizzair.com" target="_blank">https://onedoor.wizzair.com</a> Interested Candidates can also apply via our general link and after pre-screening will be able to select Rome location for the event -&gt; <a href="https://careers.wizzair.com/job/Wizz-Air-Group-Pilot-Application-Form-H-1103/1012257001/" target="_blank">https://careers.wizzair.com/job/Wizz-Air-Group-Pilot-Application-Form-H…</a> What can you expect? - Event closer to your base/location – no need for long travel - Newly introduced recruitment process for all roles: more digital approach &amp; optimised set up of in person recruitment day *** Captain selection event takes 1 day! ** We are looking for Captains and experienced First Officers with EASA license to join our ever-growing European bases (35 bases in 14 countries). Did you know WIZZ is Europe's fastest-growing airline? ✈️ This is why we always need more amazing pilots to join our crew. 👨‍✈️👩‍✈️ What we offer for everyone is great career progression and excellent training. TAKE ADVANTAGE OF OUR NEW ROSTER PATTERNS AND LOYALTY &amp; SIGN-ON BONUS Some of the new roster patterns that available are: 5 ON/4 OFF (1 REST + 3 OFF) 14 ON/7 OFF Flexible (local) Flexible (commuting) Reverse 15 ON/15 OFF Those roster patterns are subject to availability at each base LOYALTY &amp; SIGN-ON BONUS (after three consecutive years or more) (for FO &amp; SFO - sign-on bonus of 5,000 EUR, loyalty bonus 25,000 EUR and for CPT, sign-on bonus of 10,000 EUR and loyalty bonus of 40,000 EUR). The program will be available at specific bases. ➡ OUR BENEFITS ⬅ - Advanced career progression (Command Upgrade, Safety Captains / Line Training Captain / Instructor / Management Pilot) - Bonus added to the yearly base salary after each 1,000 hours flown with Wizz Air - World-class training - Young and modern fleet from Airbus A320 family - One of Europe’s fastest-growing airlines - One of Europe’s greenest airlines operating with the lowest CO2 emissions per passenger - Leading low-cost carrier - Financially secure company - Indefinite contract - Loss of license, travel, and life insurance provided - Travel benefits on Wizz Air flights Join us and learn from the best! ➡ Important notes ⬅ To check our current positions and requirements, please visit our career site: 👉 <a href="https://careers.wizzair.com/go/Pilot-Jobs/5258601/" target="_blank">https://careers.wizzair.com/go/Pilot-Jobs/5258601/</a> ➡Open Day Agenda⬅ 1️⃣. Company presentation, network and future plans 2️⃣. Training and employment conditions 3️⃣. Career opportunities, progression, salary schemes and benefits 4️⃣. Q&amp;A session See you there

Wizz Air

Become at Pilot at Wizz Air

One Door application for Pilots

Direct Entry Captain video

Cabin Crew at Wizz Air

Wizz Air Malta Selection Events in Barcelona

WIZZ AIR – ENDLESS OPPORTUNITIESTake your career to new heights with Europe's fastest growing low-cost airline. With the expansion of Wizz Air destinations across Europe, Africa and the Middle East, pilots will be joining Wizz Air at an exciting time rich in opportunities. The rapidly growing fleet of Airbus A320 and A321 aircraft is young, modern and sustainable, carrying passengers on 800 routes to almost 200 destinations in over 50 countries. Senior First Officers with 2,000H have a priority for activationsSoar to New Heights: Senior First Officers, Ignite Your Career with Wizz Air &amp; achieve Captaincy in Just 1 Year!AOC: WIZZ AIR HUNGARYPlease note that if you apply to Wizz Air Hungary you will need EASA Airline Transport Pilot License (ATPL).NEW ROSTER PATTERNS AND LOYALTY &amp; SIGN-ON BONUS:Some of the new roster patterns that are available are:<ul><li>5 ON/4 OFF (1 REST + 3 OFF)</li><li>14 ON/7 OFF</li><li>Flexible (local)</li><li>Flexible (commuting)</li><li>Reverse</li><li>15 ON/15 OFF</li></ul>These roster patterns are subject to availability at each baseLOYALTY AND SIGN-ON BONUS (after three consecutive years or more) (for FO &amp; SFO - sign-on bonus of 5,000 EUR, loyalty bonus 25,000 EUR and for CPT, sign-on bonus of 10,000 EUR and loyalty bonus of 40,000 EUR). The program will be available at specific bases which will be reviewed on a yearly basis. This year, the loyalty bonus will be available in Craiova, Iasi, Skopje and Kutaisi.BENEFITS<ul><li>Advanced career progression</li><li>bonus added to the yearly base salary after each 1,000 hours flown with Wizz Air</li><li>World-class training</li><li>Young and modern fleet from Airbus A320 family</li><li>One of Europe’s fastest-growing airlines</li><li>One of Europe’s greenest airlines operating with the lowest CO2 emissions per passenger</li><li>Leading low-cost carrier</li><li>Financially secure company</li><li>Indefinite contract</li><li>Loss of license, travel, and life insurance provided</li><li>Travel benefits on Wizz Air flights</li></ul>REQUIREMENTS FOR A320 FIRST OFFICERSIf you would like to join our Flight Crew team as a Type Rated Airbus A320 First Officer, please see below the requirements for applying:<ul><li>Unrestricted right to live and work in the EU or Albania, Georgia, North Macedonia, Serbia</li><li>Valid EASA Airline Transport Pilot License (ATPL) or Commercial Pilot License (CPL)</li><li>Valid EASA Class 1 Medical Certificate</li><li>Valid Instrument Rating (IR) on Airbus A320;*</li><li>Minimum 500 hours multi crew operation experience*</li><li>Last flight within the preceding 6 months (preferable, not hard limit due to COVID-19 effects)</li><li>Valid Instrument Rating (IR) on Airbus A320**</li><li>Minimum 300 hours on Airbus A320 in last 12 months* (preferable in the last 12 months, not hard limit due to COVID-19 effects)</li><li>ATPL theory completed*** (certificate or license endorsement as remark)</li><li>ICAO level 4/5/6 English proficiency</li></ul>.Notes:* Ultra-light aircraft, power gliders, simulator and helicopter hours are excluded** The type rating must have at least 6 months validity on the date of joining, as new candidates only complete an OPC on starting.***ATPL theory certificate issued by any EASA / UK / GCAA CAA or entered into the license.

From Senior First Officer to Captain in 1 Year

We fly to more than 100 destinations across Europe, the Middle East, North Africa, and the Caucasus region from home base Riga and operational bases Tallinn, Vilnius, Tampere and seasonal Gran Canaria. The airBaltic fleet currently consists of 47 Airbus A220-300 aircraft, and we plan to operate a fleet of 100 aircraft by 2030. Join now and jet your pilot career with airBaltic!What you will need to succeed<ul><li>At least 1000 hours of CAT operations on aircraft with EFIS, FMA and FMS systems, MTOW of the aircraft at least 5,7t</li><li>Valid EU FCL CPL or ATPL license (EASA form 141)</li><li>Valid EASA Medical Class 1</li><li>ICAO English 4 or higher</li><li>Clean Criminal Record</li><li>To be self-motivated, committed to the highest standards of safety and responsibility, and willing to relocate to the Latvia for the contract duration period</li></ul>We offer<ul><li>Annual average base income (includes 60 BH/month) 57 800 EUR gross (minimum 38 726 EUR net)</li><li>BH rate 40 EUR gross</li><li>A220 type rating covered by us with a 3 year bond agreement</li><li>Permanent employment contract with three months’ probation period</li><li>Flexible roster with possibility to bid for preferred days off and flights</li><li>Average 70 BH flown in month</li><li>A minimum of 8 days off per month with 4 days off in a row</li><li>Roster for the next month published 14 calendar days in advance</li><li>Career development possibilities in training, safety and office duties</li><li>Unlimited home leave tickets</li><li>Health insurance and wellbeing benefits after probation period</li><li>Accident insurance 24/7 from the first day</li><li>Loss of License insurance after 1 year employment</li><li>Annual paid vacation 20 working days, plus additional 1 day-off for child under age of 14</li><li>Paternity/ maternity and child care leave according to the Latvian legislation</li><li>airBaltic covers the cost of all the necessary training, validation, medicals</li><li>ID/Uniforms/Company manuals provided by airBaltic</li></ul>

airBaltic

Come under Our wing!

First Officer (TR/NTR) on A220-300

HK Express is Hong Kong's first and only low-cost carrier, always offering great value and affordable fares on one of the youngest and most modern aircraft fleets.Like you, and just like many people across Asia, we love to travel and discover new places across the world's most diverse and dynamic region. At HK Express, we`re opening up new travel experiences that inspire and invigorate millions of people across the region we`re proud to call home. Everything we do is focused on encouraging the spirit of adventure. Our routes provide the inspiration and spontaneity to try somewhere new, disrupting monotonous modern life. As we continue to open up new routes, often in secondary and emerging destinations, our passengers will gain access to an incredible range of places, exploring hidden gems and experiencing local cultures.We have a diverse and vibrant team that embodies the adventurous spirit of our customers and loves to travel too. Join us in this journey to make your career even more fulfilling and rewarding.Qualifications:➔         COVID-19 Vaccination Certificate➔         Minimum 1000 flying hours of which 500 hours must be on an aircraft with a maximum certificated takeoff weight of more than 5,670kg driven by turbines, and used for commercial aviation or➔         Minimum 1000 hours of which 500 hours on the corporate jet; or➔         Minimum 2000 hours of which 500 hours on civil registered transport aircraft certificated for multi-crew operations➔         Holder of a valid Multi-Engine ICAO CPL (gained without exemptions) with Instrument Rating acceptable by HKCAD➔         A valid Radiotelephony Operator’s license➔         A valid Class 1 Medical Certificate➔         ICAO English level 4 and above➔         For CPL holder, a minimum of 5 hours Night Cross Country Hours as PIC

The Airline Pilot Club

First Officer (non type rated)

*Contract for all year round, commuting roster, guaranteed fixed payments, one month of paid vacation, career growth opportunities and clear plan for the following plans.Dear A320 First Officer, this could be you, excelling and thriving in your career.  Start dates available in October, November, December 2023 and throughout 2024. The time to join is now!Senior First Officer - summer fix 6 000 + block hour payment from first hourFirst Officer - summer fix 5 500 + block hour payment from the first hour.Don't miss out on this amazing opportunity - apply now!Avion Express is a narrow-body ACMI and charter operator providing top-level short and long-term aircraft wet-leasing solutions. The company operates an Airbus A320 family aircraft fleet.Avion Express is looking for ambitious Flight Crew to support the growth and further development of the company. Join our professional and friendly team!The company creates a supportive environment and conditions to grow, both professionally and personally.WHAT WE OFFER:<ul><li>Indefinite service contracts;</li><li>Monthly guaranteed payment all year round;</li><li>Loss of License Insurance;</li><li>Block hour payment;</li><li>1 paid month of vacation during low season;</li><li>Long service bonus;</li><li>Stable winter conditions;</li><li>World class trainings;</li><li>Travel health insurance;</li><li>High-quality accommodation in primary hotels or apartments;</li><li>Professional opportunities in the Training, Security, Quality, Safety fields, etc.</li><li>Travel tickets provided to the place of duty and returning home;</li><li>Very competitive roster pattern and rotations;</li><li>Worldwide operations and multicultural environment</li></ul>REQUIREMENTS:<ul><li>A320 type rating;</li><li>Valid ATPL or CPL (ATPL frozen license);</li><li>Minimum 100 hours on type A320F;</li><li>Class 1 medical;</li><li>Minimum English ICAO Level 4</li></ul>

Vilnius

Avion Express

Welcome to Avion Express - Airline of Opportunities

EASA A320 First Officers

We are BAA Training, one of the TOP 3 largest independent aviation training centers in Europe. Our people are united by passion for aviation and a desire to ensure efficient training solutions for both pilots and airlines. A comprehensive list of EASA approved training programs and extensive experience on the market allow us to meet the training needs of the global aviation. After starting to expand in Vietnam, Spain and France we are now searching for a Flight Simulator Technician to join our team in Barcelona. ​ We promise a highly challenging field and wide scope of responsibilities, which will initially cover: <ul><li>Maintenance and repair of Flight Simulation Training Devices (FSTD) (electronics, computers, pneumatics and mechanics fields); </li><li>Liaison with Flight Crews both pre and post training sessions to ensure smooth running of the session; </li><li>Ensuring all documentation is completed correctly to help ensure high standard of availability of the simulator(s); </li><li>Providing initial response to flight crews during training sessions and reacting immediately of any fault which can`t be rectified, and which can may result in of “lost time” affecting the availability of simulator; </li><li>Performing periodic check-ups prior the trainings sessions, diagnosis and salvage of accidental issues, including required software and hardware adjustments; </li><li>Using Procedures Manual, Repair Manual and User Manual (in English language); </li><li>IT equipment maintenance; </li><li>Work according to approved company processes </li><li>Participation in daily meetings based on Lean principles </li><li>Setting and achieving short-term and long-term goals in accordance with the company’s strategic goals </li><li>Performing other duties and responsibilities assigned by direct manager </li></ul>We dream about a team member who has: <ul><li>​​University bachelor degree in engineering field (or student) (Aviation, Electronics, Informatics, Automation, Mechanics or a similar field); </li><li>​Experience with measuring instruments (oscilloscopes, multimeters, etc.); </li><li>​Ability to read drawings and schemes of electronics, electrical, hydraulics and mechanical systems; </li><li>​Experience in using and repairing electronic and computer equipment; </li><li>​Being able to work in shifts; </li><li>​Excellent knowledge of English language (both written and spoken); </li><li>​Analytical thinking, high level of responsibility and ownership, result oriented attitude; </li><li>​Spanish language knowledge – advantage. </li><li>​Experience working with simulators or similar field – advantage; </li><li>​Compliance with work discipline, code of conduct, safety at work, fire safety, environmental protection requirements. </li><li>​Right to live and work in the EU: </li><li>​Wants to learn every day and thinks aviation could be the love of one`s life.​ </li></ul>What we offer you: <ul><li>A health Insurance package after 3 months working for the company. </li><li>Additional holiday days for seniority after 2 years working for the company. </li><li>Work from home in compliance with company’s policy. </li><li>A Wellness day to take care of yourself and a Birthday day to celebrate. </li><li>Mental gym to support your emotional wellbeing from Mindletic </li><li>An entertainment flight with a full flight aviation training simulator. </li><li>​​Contemporary and convenient office space in municipality of Gava in Barcelona.​  </li><li>​​Convenient parking space at the company campus.​  </li><li>Extensive on boarding plan to ease your integration into company. </li><li>​​An international and multicultural environment in vibrant industry with plenty of challenges to achieve as well as duty trips to headquarters in Lithuania.​  </li><li>Personal growth possibilities if you are eager to progress in your career, we have a bunch of examples to share. </li></ul>

BAA Training

Flight Simulator Technician

Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Reporting to the Senior Director, Human Resources, this position delivers on a full range of Human Resources programs and activities in support of their dedicated branches. 
Key Functions and Responsibilities:
<ul><li>As primary contact person, for people leaders and employees, provides guidance and expertise on the interpretation and implementation of human resources processes, programs, and policies in alignment with corporate goals and employment legislation.</li>
<li>Supports the implementation and maintenance of various HR initiatives including compensation programs, talent management, performance management, and the interpretation and consultation of various assessment related tools.</li>
<li>Provides Managers with tools, information, and guidance to address employee issues in a consistent, equitable manner.</li>
<li>Implements specific HR programs in accordance with the needs of the branch and corporate expectations.</li>
<li>Contributes to the development of HR metrics and monitors such to understand and act on trends.</li>
<li>Provides support and guidance to their respective branches (in partnership with their HRM) in the organizational restructuring process including the development of job descriptions, compensation review and terminations.</li>
<li>Develops and maintains productive and collaborative relationships throughout the business; demonstrates empathy, professional credibility, and confidentiality at all times.</li>
<li>Engages actively in the processing of all transactions including but not limited to: employee movement, staffing requisitions, job description revisions and translation, Consultant processing, HR reporting and database management, liaising with the HR Centre of Excellence (COE), developing and maintaining org charts.</li>
<li>All other HR duties as required.</li>
</ul>Qualifications <ul><li>Undergraduate degree in related field or HR certificate or equivalent experience </li>
<li>HR Professional designation (asset) </li>
<li>3+ years HR experience as a generalist, providing advice/guidance to Management on HR policies, federal laws, issues, etc. </li>
<li>Knowledge of employment law </li>
<li>Ability to read situations/people quickly and accurately in order to best approach the issue at hand  </li>
<li>Can easily identify strengths &amp; competencies of individuals and assess fit within the organization and team. </li>
<li>Experience working with people at various levels within a complex organization. </li>
<li>Excellent organizational skills;  </li>
<li>Strong knowledge in Excel, Powerpoint, Word; </li>
<li>Strong inter-personal skills; </li>
<li>Adaptable and ability to work flexible hours as required/directed; </li>
<li>Some travel may be required.</li>
</ul>Conditions of Employment:
<ul><li>Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.</li>
</ul>Linguistic Requirements Bilingual (English and French) Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


    Human Resources Advisor
  

Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
The Customer Service Training team is looking for dynamic, proactive, and motivated instructors who will use excellent communication, organizational, leadership skills to plan and deliver quality training programs. In this role, the Learning Specialist will conduct training, coaching and facilitation for front line employees and managers in the Corporate Customer Service Training Branch. Deliver initial, regulatory, recurrent, and soft skills training to ensure appropriate levels of compliance and customer service levels are met and maintained. The position does require traveling.
Responsabilities:
<ul><li>Provide classroom and instruction/ facilitation related to Customer Service, Initial, Regulatory, soft skill, and customer service excellence, as required. </li>
<li>Provide coaching and operational support to front line employees as required. </li>
<li>Evaluate/coach trainee performance and provide timely feedback/coaching to participants. </li>
<li>Prepare reports on training activities as required. </li>
<li>Support scheduled training activities, training events and other training related activities. </li>
<li>Complete existing training/communications material such as pre and post training documentation. </li>
<li>Liaise with Training Delivery Managers and other members of the Customer Service Training team.  </li>
<li>Provide operational support to the Customer Service Training, CS Safety, Airport branch (Safety / Regulatory Compliance) as required. </li>
<li>Assist in maintaining training records.  </li>
<li>Participate in meetings, workshops, etc., as required.  </li>
<li>Follow any Training Initiatives as outlined by the Customer Service Training Delivery Manager or Corporate Customer Service Training.</li>
</ul>Qualifications <ul><li>High School degree </li>
<li>Knowledge of adult learning methodologies </li>
<li>Must be a self-starter with excellent time management skills  </li>
<li>High regard for safety </li>
<li>Excellent written and verbal communication skills </li>
<li>Strong interpersonal skills </li>
<li>Proficient in Airport Process for Customer Service </li>
<li>Must have excellent attendance, punctuality, and performance records.  </li>
<li>Proficient in MS Windows, Word, Excel, Power Point, Teams, and SharePoint.  </li>
<li>Must be able to travel.  </li>
<li>Excellent facilitation and instruction skills.  </li>
<li>Highly flexible and adaptable </li>
<li>Ability to meet deadlines, work under pressure and prioritize multiple projects </li>
<li>Strong leadership and conflict resolution skills  </li>
<li>Motivated and enthusiastic team player </li>
<li>Ability to work independently with minimal supervision </li>
<li>Flexibility to work AM and PM shift times </li>
<li>Bilingual (English/French) is a requirement</li>
</ul>Conditions of Employment:
<ul><li>Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.</li>
</ul>Linguistic Requirements
Bilingual (English and French)
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


    Customer Service-Learning Specialist
  

Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Our skilled Customer Service Managers embrace their role as a Leader, assisting Customer Sales and Service Agents to achieve their personal potential in the delivery of superior customer service. Strong interpersonal skills and coaching abilities dominate as they educate and motivate their team of front-line employees in providing exceptional customer service to Air Canada worldwide. They quickly adapt to changes and model a positive, motivating and customer-focused attitude for employees while showcasing their strong problem-solving and multi-tasking skills.  The Customer Service Manager will:
<ul><li>Coach employees to the team metrics, to achieve and exceed productivity and service objectives.</li>
<li>Coach on soft skills by demonstrating courtesy, empathy and poise under pressure. </li>
<li>Listen to calls to observe employee demeanor, technical accuracy and conformance to Company policies and procedures.</li>
<li>Support the launch of new products and services and communicate the rationale and benefits.</li>
<li>Proactively manage employee absenteeism. Be responsible for the delivery of corrective actions and fostering a culture of reliability.</li>
<li>Provide recognition and deliver constructive feedback in a manner that fosters motivation and empowerment. Celebrate success with employees by recognizing great individual and team effort and take time to thank them.</li>
<li>Manage, monitor and co-ordinate various activities and processes to achieve excellence in the areas of safety, operational and customer service standards. </li>
<li>Anticipate, identify, and resolve service and operational problems with a results-oriented approach to performance.</li>
<li>Play an influential role in nurturing a sense of ownership across the workforce, so that employees feel empowered to use their judgment and experience to make sound decisions.</li>
<li>Consistently communicate with employees and customers with company directions and explain the rationale behind our policies or decisions.</li>
<li>Anticipate employees’ and customers’ needs and be available for them.</li>
<li>Be entrepreneurial and make every decision as if you owned Air Canada. </li>
<li>Assume local leadership, as assigned, for specific local initiatives or departments for process &amp; performance improvement.</li>
<li>Participate in Management team meetings and decision making pertaining to office matters.</li>
</ul>Qualifications <ul><li>Completion of a Bachelor’s degree or academic equivalent is an asset.</li>
<li>Knowledge of airline commercial operations, call centre operations, or related travel industry experience an asset.</li>
<li>Strong customer focus, dealing with employees and customers with professionalism and care.</li>
<li>Excellent problem solving skills; able to apply creative solutions that have a positive impact on results.</li>
<li>Demonstrated ability to work under pressure, handle stressful situations and maintain flexibility.</li>
<li>Ability to respond quickly to situations and seize opportunities.</li>
<li>Able to influence, convince and create mutually acceptable solutions in the context of conflicts.</li>
<li>Possess an energetic and tenacious achievement orientation, with demonstrated ability to take initiative and work with minimal supervision.</li>
<li>Exhibit leadership qualities which elicit trust in employees and demonstrate leadership judgment.</li>
<li>Experience using Microsoft Office applications including Word, Excel, and Outlook.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Demonstrated commitment to teamwork.</li>
<li>Knowledge of labor relations and experience in managing a unionized workforce is an asset.</li>
<li>Ability to work evenings, weekends, and holidays.</li>
<li>Ability to travel when required. </li>
</ul>Conditions of Employment:
<ul><li>Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.</li>
</ul>Linguistic Requirements Based on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


    Customer Service Manager - Contact Centres
  

Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
The purpose of the Network Services – Facilities IT Transition (FITT) Team is to unify Air Canada’s IT services delivery for consistency and quality across its internal and sourced environment with ITIL/ITSM best practices. To provide overall system, application, communication, and mobile technology that support Air Canada Airports and Administration offices throughout the world. As an Analyst, IT Network you will be working with vendors, other Air Canada IT departments, operational teams, Corporate Real Estate and Corporate Security to implement complete end-to-end solutions that meet business and end user IT requirements. Provide expert technological guidance as needed working with various IT teams to maximize operational integrity, performance, and safety. 
Key Function &amp; Accountabilities:
<ul><li>Adhere to change management process for Airports IT Systems and the coordination required with all other appropriate departments and vendors, including approval process.</li>
<li>Support engagement and work efforts with AC and Air Canada vendors to ensure timely completion of project deliverables.</li>
<li>Provide proactive on-going communication to key stakeholders, to ensure they are aware of significant changes to the project status in a timely manner. </li>
<li>Prepare and share status reports and findings with the manager.</li>
<li>Support assessing and escalating project related risks to the proper management level when needed.</li>
<li>Provide support and guidance on the development of scripts and technical testing/integration for all new systems and/or changes to existing systems.</li>
<li>Provide on-site support activities both conducting site surveys collecting and compiling IT information.</li>
<li>Coordinate and participate in on-site testing/validations during hardware and application deployments.</li>
<li>Translation of functional requirements into technical documents.</li>
<li>Create and maintain detailed projects and team documentation. </li>
<li>Manage risks associated with project related hardware/software implementations.</li>
<li>Meet project timelines and budgets.</li>
<li>Support IT project costing estimates in support of project funding.</li>
<li>Provide expense management support for a large enterprise operational budget.</li>
<li>Work with Air Canada’s Strategic Procurement and Partner Performance teams during the establishment of new contracts and contract changes with existing partners.</li>
<li>Support development and creation of business cases and funding requests in support of project and project change requests.</li>
<li>Responsible for monthly invoice analysis to identify errors, discrepancies, and savings opportunities.</li>
<li>Perform invoice validation and submission for approval on telecom invoices.</li>
<li>Perform allocation management.</li>
<li>Work with the Air Canada’s partners to review and develop procedures for the management of invoices and disputes.</li>
<li>Manage disputes and issues through resolution.</li>
<li>Build and provide expense reporting and monthly cash flow forecasts.</li>
<li>Create monthly accrual reports.</li>
<li>Work in collaboration with other departments in IT as well as Finance.</li>
</ul>Qualifications <ul><li>IT related education and/or technological background (programming, infrastructure management, etc.) an asset. </li>
<li>3-5 years of IT technology or operations experience in a large company.  </li>
<li>Knowledge of Airline information technology and financial platforms and applications an asset.  </li>
<li>Familiarity with the airline industry is an asset. </li>
<li>Experience with Microsoft Excel, working knowledge of Microsoft Word and PowerPoint. </li>
<li>Excellent written and oral communications skills.  </li>
<li>Ability to adjust to changing priorities that are driven by operational corporate requirements.  </li>
<li>Ability to meet deadlines and work under extreme pressure and a sense of urgency. </li>
<li>Highly flexible and adaptable to a continually changing environment. </li>
<li>Strong ability to be self-starter, independent learner, and team player. </li>
<li>Ability to lead under urgent and high-pressure situations. </li>
<li>Ability to work in a team environment towards a common goal/objective. </li>
<li>Ability to work a variety of shifts as required. </li>
<li>Ability and willingness to travel throughout the world and be mobile. </li>
</ul>Conditions of Employment:
<ul><li>Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.</li>
</ul>Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

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