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Network Administrator

companyAvia Solutions Group
locationLithuania
PublishedPublished: Published 1 week ago
Office, Operations
Contract

We offer work in R&D department, acting as an central unit for managing strategic, innovation and IT projects and programs. Avia Solutions Group R&D department provides services to subsidiary companies world-wide related to IT Governance & Management, IT Service Delivery, IT infrastructure services, workplace support and Service Desk, Enterprise Applications (Digital IT Solutions, ERP), Cybersecurity and PMO. IT Infrastructure unit consist of the following teams: Microsoft platform, Linux, Cloud and Network. IT Infrastructure functions: IT Operations, IT Service/Project Delivery and IT engineering.

Main functions and responsibilities:

  • Network IT Operations
    • Respond to network incidents, troubleshoot issues, and resolve technical problems in a timely manner using following incident management procedures.
    • Collaborate with other IT teams and vendors to address complex technical challenges.
    • Conduct root cause analysis to identify and prevent recurring issues under problem management procedures.
    • Provide technical support and guidance to IT Service desk.
    • Monitor network resources, identify performance bottlenecks, and optimize system configurations for maximum efficiency.
    • Implement network monitoring tools and configure alerts to proactively identify and resolve issues.
    • Analyze system logs and implement proactive measures to ensure network reliability.
    • Maintain accurate and up-to-date documentation of network configurations, procedures, and troubleshooting guides.
  • Project/request delivery:
    • Design and implement network-based infrastructure solutions to meet project requirements.
    • Collaborate with project managers, developers, and stakeholders to understand project goals, scope, and deliverables.
    • Ensure compliance with project timelines, budgets, and quality standards.
    • Document project deliverables, including system configurations, processes, and procedures according to knowledge base management process.

Requirements for the position:

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Proven experience in large-scale / complex networks management.
  • Experience with IT Service Management (ITSM) and ITIL.
  • Strong customer service orientation with a focus on user satisfaction.
  • Patience and the ability to handle user issues in a professional manner.
  • Ability to adapt to a fast-paced and changing IT environment.
  • Very good English.

What we offer:

  • Opportunity to work in a vibrant international and ever-growing business aviation environment.
  • Opportunities for professional and personal growth; foreign language trainings.
  • Remote/hybrid work possibilities.
  • Attractive salary and compensation package.
  • Private health insurance after a probation period.
  • Gym, pool tables for your physical health and Mindletic for mental health;
  • Children’s room where you can leave your kids to play with supervision.
  • Work in first of its kind office building with real aircraft inside.
  • Inhouse canteen.
  • Parking or public transport ticket.
  • Electrical cars spots near the office.
  • Discounts and special offers from various partners.