IT Support Specialist

companyAvia Solutions Group
PublishedPublished: Published 2 weeks ago
Office, Operations

We offer work in R&D department, acting as an central unit for managing strategic, innovation and IT projects and programs.

Avia Solutions Group R&D department provides services to subsidiary companies related to IT Governance & Management, IT Service Delivery, IT infrastructure services, workplace support and ServiceDesk, Enterprise Applications (Digital IT Solutions, ERP), Cybersecurity and PMO.

The IT Service Desk Unit at Avia Solutions Group is a crucial component of the organization's technology infrastructure, providing comprehensive support and assistance to ensure seamless operation of IT systems and applications.

Main functions and responsibilities:

  • Provide timely and effective support to end-users, addressing hardware and software issues on desktops, laptops, printers, and other peripherals.
  • Assist users in troubleshooting problems and guide them through resolution steps.
  • Efficiently manage and prioritize support tickets through a ticketing system.
  • Ensure accurate documentation of issues, resolutions, and user interactions.
  • Install, configure, and update software applications.
  • Collaborate with other IT teams to resolve complex issues.
  • Communicate effectively with users and team members, providing clear and concise information.
  • Identify opportunities for process improvement and efficiency.

Requirements for the position:

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Proven experience in providing IT support and troubleshooting.
  • Familiarity with various operating systems, including Windows and MacOS Proficient in hardware and software troubleshooting.
  • Experience with help desk software and ticketing systems.
  • Strong customer service orientation with a focus on user satisfaction.
  • Patience and the ability to handle user issues in a professional manner.
  • Ability to adapt to a fast-paced and changing IT environment.
  • Willingness to learn new technologies and tools.
  • Willingness to share knowledge and contribute to team success.
  • Strong documentation skills for recording issue resolutions and creating user guides.
What we offer:

Opportunity to work in a vibrant international and ever-growing business aviation environment.
Opportunities for professional and personal growth;
foreign language trainings.
Remote/hybrid work possibilities.
Attractive salary and compensation package.
Private health insurance.
Gym, pool tables for your physical health and Mindletic for mental health.
Children’s room where you can leave your kids to play with supervision.
Work in first of its kind office building with real aircraft inside.
In-house canteen.
Parking or public transport ticket.
Electrical cars spots near the office.
Discounts and special offers from various partners.