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Inflight Experience Manager

Inflight Experience Manager

locationTallinn, Estonia
PublishedPublished: Published 1 month ago
ExpiresExpires: Expiring in less than 3 weeks
Office, Operations
Permanent

Are you a trailblazer in the world of hospitality and ready to bring your passion for exceptional service to the skies? Look no further! Marabu Airlines is on the lookout for a visionary Inflight Experience Manager to join our dynamic team.

As the Inflight Experience Manager, you will be the orchestrator of an unparalleled journey for our passengers. Your mission will be to transform every flight into a captivating adventure, setting a new benchmark for travelers. From curating exquisite in-flight menus to ensuring seamless service, your creativity and leadership will redefine the very essence of travel.

At Marabu Airlines, we don't just fly; we elevate experiences. Join us on this thrilling odyssey and be a crucial part of reshaping the future of air travel!

Main responsibilities

Catering & Retail:

  • Ensure operational information flow to Catering Companies regarding loading plans, equipment handling and operational information (flight/aircraft/operator changes)
  • To be the first point of contact for operational departments & external catering in terms of daily catering questions
  • Monitoring our catering material / equipment and ensure required volume/assortment is available at stations and ordering of missing equipment
  • Monitoring monthly sales result and use insights to improve performance
  • Developing innovative product offering to increase customer satisfaction and create an USP
  • Close cooperation with wet-lease providers to ensure catering on adhoc & long term wet-lease aircraft

Inflight Entertainment (IFE):

  • Coordination and management of our inflight entertainment (IFE) service
  • Seek opportunities to monetize and deliver ancillary revenue through the IFE product
  • Develop and maintain IFE procedures and related manuals
     

Cabin Cleaning:

  • Coordination and management of cabin cleaning service
  • Interface to ground handling / cleaning companies concerning cleaning material and cabin dressing items

Overall: Analyze customer satisfaction results/customer feedback for the inflight experience and use data to enhance the overall customer experience

Requirements

  • Professional experience: minimum of 2 years airline experience in Catering/ inflight service/ flight attendant or experience working for a last mile provider (Caterer)
  • Proficiency with MS Office
  • Excellent communication skills
  • Solution-oriented mindset, operational problem-solving skills
  • Able to work collaboratively with stakeholders and business owners from across the corporation
  • Proven planning and organizational skills
  • Ability to influence and negotiate at all levels, both internally and externally
  • Willing to cover work on weekends ‘on call basis’
  • English (spoken, written)
     

Beneficial skills:

  • Knowledge of Ops Systems (e.g. N-OC, NETLINE)
  • German language skills

Benefits

✈ Inspiring and truly unique experience at the newest Estonian airline

✈ Competitive compensation package

✈ Additional 7 days of vacation per year

✈ Paid sick leave from Day 1

✈ Development and career opportunities

✈ Flexible working environment

✈ Opportunity to work with a dynamic and multicultural industry-leading team

✈ A modern office in Ülemiste, filled with exciting office events