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Guest Experience  Executive

Guest Experience Executive

locationKent, UK
PublishedPublished: Published 1 month ago
ExpiresExpires: Expiring in less than 2 weeks
Office, Operations
Permanent

Areas of operation

United Kingdom

Oaklands Global are currently looking to recruit a Guest Experience Executive for a reputable client based in London on a permanent basis. The Guest Experience Executive will report to the Operations Supervisor.

The Guest Experience Executive will perform a first-tier job, which means that any client coming into the FBO terminal will be greeted by them. Owning the role of first contact, a Guest Experience Executive is extremely important as a customer will deem the rest of the hospitality/experience setting as good or bad as the first point of contact is portrayed

Key Responsibilities

  • Always maintain the safety of team and clients.
  • Provide exceptional customer service with a friendly and professional demeanour.
  • Greet clients in person and over the phone.
  • Assist with seating arrangements and food service.
  • Relay orders to the team and ensure timely execution.
  • Maintain a clean and organized terminal.
  • Assist with event-related tasks and maintenance.
  • Escort passengers and crew to and from aircraft.
  • Collaborate with third-party partners to deliver outstanding service.
  • Follow documented procedures and retain evidence of performance.
  • Exercise duty of care and adhere to health and safety policies.

Requirements

  • 1-2 years in aviation, airline, hotel, or hospitality preferred.
  • Knowledge of another language is a plus.
  • High school education.
  • Strong interpersonal and communication skills.
  • Excellent customer service abilities.
  • Proficiency in IT skills (MS Office, database management).
  • Professional appearance.
  • Full driving license.
  • Right to work in the UK.
  • Effective interpersonal and communication skills.
  • High energy level.
  • Attention to detail and ability to work independently.
  • Strong client interaction experience.
  • Excellent organizational and time management skills.
  • Analytical and solutions-driven.
  • Team-oriented with effective collaboration skills.
  • Manages difficulty and complexity.
  • Acts with integrity.
  • Innovates and introduces improvements.
  • Designs plans for alternative actions.
  • Solutions-driven and uses analytical techniques.
  • People-oriented with effective teamwork and acknowledgment of others' contributions.