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Passenger Service Agent - Luton Airport

Last updated: 2019-08-22
Valid to: 2019-10-21
United Kingdom
Annual salary from:
9 €
Job description

Are you looking to start your career in the aviation industry?

HRGO are currently recruiting for Passenger/Customer Service Agents working at the ever-expanding Luton Airport. As a PSA you'll be responsible for providing a professional check-in service dealing with passengers and their issues. You'll be required to work on the check-in and ticket desks, as well as working on the boarding gates and processing the passengers before they depart.

Duties Include:

  • Providing excellent customer service to the passengers
  • Effectively assisting passengers with their experience travelling through the airport
  • Dealing with customer issues, complaint & queries
  • Helping with communication between airlines and their passengers
  • Checking passenger documentation to make sure they are valid & allowed to travel
  • Issuing boarding cards and baggage labels
  • Processing passengers at the boarding gate
  • Applying airline regulations which may involve charging excess baggage or up selling
  • Adhere and apply strict security and safety regulations
  • Effectively assisting passengers with their experience whilst travelling through the airport

Qualifications and Competencies:

  • Excellent customer service skills
  • Excellent communication skills
  • Good standard of literacy and numeracy
  • Confident dealing with difficult customers whilst maintaining a calm and professional manner
  • Flexible with the working hours (as these can be subject to change)
  • Providing a full 5 years history of employment, education & including any gaps of unemployment
  • Clean criminal record

Pay Rate: Starts at £9 per hour but after 12 consecutive weeks work goes up to £9.59.


Shifts will fall on weekdays, weekends and bank holidays. Individual shifts consist of early shifts starting at 02:30 and late shifts finishing as a late as 23:00. Working 4 days on & 2 days off. Shift patterns are below and all are contracted 20 hours a week with overtime available.

4 on 2 off - 2 Early & 2 Late shifts

  • Applicants must attend mandatory 1-2 weeks mandatory paid training, usually Monday-Friday.
  • You will not be signed off as a Passenger Service Agent if you fail to attend the full 2 weeks training.
Airport, aircraft, airline, customer service, passenger service