In a nutshell
It's our desire to be the most loved travel company. We are recruiting new Crew members who are genuine, authentic and have an intrinsic passion for delivering the fabulous in customer service. As Cabin Crew you'll gain so many new friends, new skills and confidence when dealing with a variety of issues. If you pride yourself on your respect, kindness, trust and integrity then you are ready to Be Amazing and Think Red.
Virgin Atlantic Cabin Crew have a determined goal to make every customers' in-flight experience as memorable as the adventure that awaits them at their destination. We think our crew are the 5th Emergency service, superheros in the sky. We are more than delivering chicken and beef. Our dedicated trainers will ensure you are highly skilled in all safety aspects, are you cool calm and composed to assist in a medical emergency at 35,000 feet? You will go out of your way to ensure a smooth, safe, fun and happy journey for all our customers.
Are you a natural and engaging communicator? As a dynamic teammate you have the ability to build positive relationships quickly and provide a flawless service. Are you compassionate, hands on, patient and happy to help with a real passion for people? We deliver an outstanding service that has made us quite rightly world-famous. Above all we look for people who are resilient - It's not easy walking your way across the Atlantic with a smile. We take pride in the fact that our Cabin Crew are from all walks of life, teachers, police, midwives, customer services, bodyguards, farmers, or existing flyers. We're more interested in what you can bring to Virgin Atlantic. If you have no previous flying experience why not check out our fabulous apprenticeship opportunity.
Day to day
You will be working alongside our established award-winning Cabin Crew, sharing your passion and dedication for delivering exceptional customer service.
We will support you in using your unique personality to deliver our shining service which will bring our brand to life, from greeting our customers on-board to wishing them well as they disembark.
During each flight you will actively promote our amazing Retail therapy range and work towards a revenue target. Our products are appealing to all and fun to promote so we truly believe in a sale through service approach.
What's more, your resilience to deal with the demands of a long-haul lifestyle and instinctive feel for Virgin Atlantic's service will make every flight something to write home about.
Skills for success
From relaxing on the beach in the Caribbean to shopping in Manhattan or cycling over the Golden Gate Bridge, there's no shortage of excitement and opportunity for you.
We are seeking people with the below requirements to meet the needs of this role:
- An excellent command of English - both spoken and written
- Experience delivering irresistible customer service
- Warm, friendly and agreeable attitude
- 18 years of age is the minimum requirement
- Have an arm reach of 210cm (assessed at assessment stage without shoes)
- Able to brace with your feet flat on the floor whilst sitting in our jump seat - which is 45cm from the floor (also assessed without shoes)
- You will have no live criminal convictions or cases pending - including drink-driving convictions
- Have the right to live and work in the UK
- As a confident swimmer, you will need to demonstrate that you can swim 25 metres unaided and tread water. This is while putting on and manually inflating a life jacket, this is tested during training. Don't worry if you can't swim yet, there is plenty of time to learn before your course.
Are you committed to undertake a rigorous, five week training course? We invest heavily in your career, so when you join us you'll be taught everything through our intensive but rewarding training programme.
There is approximately 20 hours of e-learning modules before you start your course to complete. This will be a great foundation which will see you prepped and ready to begin the training.
After graduating from your wings ceremony with your friends and loved ones cheering you on, your smile can be taken sky-high. We are excited to see you put all your fantastic training into practice and flourish. So come along and get onboard.
We recognise the value you add to our dynamic company. That's why we give our people the rewards that they deserve. We have a whole host of benefits to help you enjoy life to the full, including up to seven flights a year to a wide range of fabulous Virgin Atlantic destinations. Of course you can also take advantage of discounts on our amazing Virgin Holidays hotels. We also offer a competitive benefits package including pension and private medical schemes and life assurance. You can even self select whats important to you through our benefits portal.
Be Yourself - Our Differences make us stronger
Virgin Atlantic and Virgin holidays are committed equal opportunities employers and positively encourage applications from suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. Diversity brings strength which is why we strive to provide an inclusive environment where individuality is celebrated and we can unleash the potential of our forward-thinking mix of people.
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To all recruitment agencies: Virgin Atlantic does not accept unsolicited agency CVs.