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Bilingual Customer Service Agents - Contact Centre (Call Centre) - Permanent Full time

Last updated: 2019-05-23
Valid to: 2019-07-02
Job Role:
United States, United States Minor Outlying Islands
Not specified
Job description


Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier.

Air Canada, recently ranked SkyTrax’s Best Airline in North America, is seeking caring and engaging individuals to fill permanent, full-time, positions of Customer Service Agents in our Contact Centre located in Tampa.

Our Agents are often our customer’s first point of contact with our company, which makes this position of the utmost importance to our continued success.

If you consider yourself a “people person”, take great pride in delivering memorable customer service, understand that customers expect our agents to answer calls promptly, courteously and professionally, then you may be a great fit for the Air Canada team!

The Customer Service Agent position is also a great career opportunity to grow within Air Canada.

Please take 2 minutes to watch the following video with more information about the Customer Service Agent Role:


We offer a competitive starting salary of $12.09/hr with a comprehensive benefits package.

• Medical, dental insurance
• 401k pension plan

As a Customer Service Agent in our Contact Centre, you will:

• Handle inbound calls while offering the highest level of customer service, and providing information regarding flights, fares, destinations, special offers and other travel products.
• Use Air Canada’s in-house reservation system to make new flight reservations or modify existing bookings.
• Provide timely resolution to customer inquiries, including concerns and/or issues to ensure customer satisfaction.

Scheduling Adherence:

• Be available to attend and successfully pass a eleven (11) week full-time paid training program.
• Be available to work a variety of day, evening and overnight shifts, as well as, weekends and statutory holidays in a 24/7 operation.



• Ability to find creative solutions to complex customer situations.
• Ability to work independently with a minimum of supervision.
• Effectively manage multiple tasks concurrently.


• Customer service experience within a Call Centre environment.
• Previous travel industry experience.
• Working knowledge of computer applications and internet.

Conditions of Employment:

• High school diploma or equivalence.
• Eligible to work in the United States.
• Willing to adhere to Air Canada’s grooming standards.

Linguistic Requirements:

Bilingual (English and Spanish)

Priority will be given to candidates completely fluent in English and Spanish, however, strong consideration will also be given to candidates fluent in English and one or more of the following languages: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese, Greek, Danish, Dutch, Hindi, Punjabi and Turkish.

At Air Canada, we want to fly higher when it comes to employment equity. We, therefore, encourage applications from Aboriginal peoples, women, members of a visible minority and persons with a disability.

Air Canada thanks all applicants for their interest, however, only those selected for interview will be contacted.