ALG, specialist in Aviation Talent, is currently hiring for a Commercial Customer Service Executive role to work with our growing aviation client in Singapore. This role is a permanent full-time position.
- Interface for production requirements with customer and progress reporting.
- Resolving production work flow stoppages pending customer response.
- Management of all administrative functions such as Maintenance, Creation and Processing relating to customers' repair orders.
- Update Contract Summary Database (Ad hoc & Specific Aircraft)
- Process the release of credit hold with consultation with KAM.
- Regularly update customers on orders status and expected delivery dates and coordinate enquiries to provide timely responses.
- Manage customers' expectation and satisfaction.
- Prepare and liaise with customers on quotation, and invoicing.
- Perform back up to other Commercial Customer Service Executives
- Facilitate and coordinate site visits/table inspections for workshop
- Perform any other duties as assigned.
- Must have minimum Diploma in Business Administration, Marketing, Engineering or any relevant course.
- Proficient in Microsoft Word, Excel & Access.
- Must have related experience in Aviation industry.
If you are interested in this role, please APPLY NOW! If you have any questions, please contact Joshua on +63 977 835 4986 / +65 3159 1009 or Jennifer during office hours Mon - Fri between 8.30am - 5.00pm SST.
EA Licence Number: 11C4379 | Registration Number: R1551066