Home >> Jobs >> Commercial Customer Support Executive
Published on: 2018-11-20
Valid to: 2019-01-19
Job Role:
Maintenance Repair Operations, Other
Location:
Asia
Monthly salary from:
4500 €
Type:
Permanent
Aircraft type:
Airbus A320 Family
Job description

ALG, specialist in Aviation Talent, is currently hiring for a Commercial Customer Service Executive role to work with our growing aviation client in Singapore. This role is a permanent full-time position.

Responsibilities:

  • Interface for production requirements with customer and progress reporting.
  • Resolving production work flow stoppages pending customer response.
  • Management of all administrative functions such as Maintenance, Creation and Processing relating to customers' repair orders.
  • Update Contract Summary Database (Ad hoc & Specific Aircraft)
  • Process the release of credit hold with consultation with KAM.
  • Regularly update customers on orders status and expected delivery dates and coordinate enquiries to provide timely responses.
  • Manage customers' expectation and satisfaction.
  • Prepare and liaise with customers on quotation, and invoicing.
  • Perform back up to other Commercial Customer Service Executives
  • Facilitate and coordinate site visits/table inspections for workshop
  • Perform any other duties as assigned.


Requirements:

  • Must have minimum Diploma in Business Administration, Marketing, Engineering or any relevant course.
  • Proficient in Microsoft Word, Excel & Access.
  • Must have related experience in Aviation industry.


If you are interested in this role, please APPLY NOW! If you have any questions, please contact Joshua on +63 977 835 4986 / +65 3159 1009 or Jennifer during office hours Mon - Fri between 8.30am - 5.00pm SST.

EA Licence Number: 11C4379 | Registration Number: R1551066

Requirements
Customer Support
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