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Job Role:
Airport and Ground Staff, Airport Customer Service
United Arab Emirates
Not specified
Job description

Location: Dubai

The Airport Services Coordinator oversees the appointed Ground Handler to ensure consistent delivery of high quality service to flydubai passengers in respect of check-in, boarding, special services, ramp operations and baggage services. Applying the company’s commercial and safety standards and procedures, the ASC is the front line interface with passengers and will assist in the smooth and efficient processing of all passengers.


Key Activities

  • Agents will be assigned to check-in, Departures/Transfer, Ramp or Arrivals on a rotating basis.

  • Set up check-in area and ensure correct allocation of desks, manpower and other resources

  • Monitor passenger flow and queue times providing assistance and adjusting desk allocation as required.

  • Ensure proper enforcement of flight opening/closure times, baggage policies, Credit Checks and documentation requirements.

  • Provide assistance and information to passengers and stakeholders as necessary

  • Ensure timely commencement and close out of boarding process

  • Assist passenger progress through security, immigration and transfer areas and assist with baggage and flight connections

  • Ensure safe passenger embarkation and disembarkation processes and monitor turn-round handling and baggage handling activities within company/regulatory safety and security guidelines

  • Assist passenger arrivals and baggage reclaim process and offer any assistance as necessary

  • Liaise with all stakeholders and assist passengers in case of delays or disruption



Minimum Qualification

  • High School Level or equivalent basic education

  • Proficiency in spoken and written English. Command over spoken and written Arabic preferable


  • 2+ years of experience in a customer service related role

Knowledge / Skills

  • Knowledge of airline passenger and baggage handling preferred

  • Proficiency in Verbal/Written Arabic language and advantage


• Customer Focus

• Team work

• Effective Communication

• Personal Accountability & Commitment to achieve

• Resilience and Flexibility (Can do attitude)

• Inspiring & Developing others