Airport, Operations, Management, Office, operations

Customer Experience Specialist

Last updated: 1 week ago
Expires: 1 week ago
Job Role:
Airport, Operations, Management, Office, operations
Not specified
Aircraft type:

Job description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Whether assisting our guests at check-in or gate locations, our Customer Experience Specialists play an important role in ensuring that our flights are ready for a secure and on-time departure.


  • Conduct customer check-in
  • Assist customers at the ticket desk
  • Handle customer queries at check-in, ticket desk and gate desk 
  • Support guests with special needs
  • Assist pre-boarding guests and provide information on flight schedules and routes
  • Act as Ground Hosts and Hostesses


  • Strong customer focus gained through previous customer service experience
  • Excellent interpersonal and communication skills combined with a strong commitment to teamwork
  • Proven problem resolution skills and the ability to multi-task
  • Accustomed to working within strict timelines in order to maintain on-time departures while ensuring Safety First at all times
  • Available for shift work - early mornings, evenings, weekends and statutory holidays
  • High school diploma or academic equivalent

Conditions of Employment:

  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

  • Fluent in Japanese and English. 
  • Knowledge of French an asset 

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted