Airport, Operations, Management, Office, operations

Cargo Sales & Services Agent

Last updated: 2 weeks ago
Expires: 3 weeks ago
Job Role:
Airport, Operations, Management, Office, operations
Not specified
Aircraft type:

Job description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Reporting to the Manager Cargo Sales, Switzerland, the Cargo Sales & Services Agent deals with cargo customers both on the operational and commercial sides.
Key Function & Accountabilities 
  • Handle incoming calls from the customers (booking of freight)
  • Outgoing calls and inside sales duties
  • Check of Dangerous Goods
  • Monitoring of ULD movements, check of export documentation
  • Perform NOTOC entries into Smartload system (weight and balance)
  • Follow and adhere to Cargo procedures and policies
  • Report any safety and/or security issue with regard to the cargo operations (shipments, equipment, loading, etc.)
  • Administrative duties as required & directed by the Cargo Sales Manager
  • Maintain a constructive continuous working relationship with all internal and external customers
Actual duties and responsibilities may include any or all of the functional duties & responsibilities listed above plus any other related tasks as assigned by the employee’s superior.


  • Post graduate degree or diploma in freight forwarding or airline is an asset
  • Previous experience in cargo sales and/or services (6 – 24 months)
  • Strong sales skills and customer service skills
  • Self-motivated, autonomous, organized and results oriented personality 
  • Strong communication (written & oral) skills
  • Good interpersonal effectiveness 
  • Computer literate
  • Knowledge of dangerous Goods is an asset
  • Knowledge of Cargo IT systems is an asset
  • Fluent in English & German – French & Italian languages are an asset
  • Driving license
  • Shift work 
  • Candidates must already possess the relevant permit to work in Switzerland
Conditions of Employment:
  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates. 

Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted