Airport, Operations, Management, Office, operations

Job description

Description

• Establish, develop and maintain strong relationships with Air Canada’s cargo customer base in Germany, Benelux and Northern Europe
• Develop a structured call/contact plan for the team to source and develop new streams of business and maintain existing business
• Identify/implement tactical sales promotions where opportunities arise
• Working with the Director, Regional Cargo Sales- Europe, establish efficient processes across the sales and reservations teams to maximize the capacity on all departing flights
• Work with the Operations team to identify opportunities to maximize capacity and traffic mix and maintain regular meetings with the Operations team to ensure alignment
• With input from the Director, Regional Cargo Sales- Europe, develop and implement a portfolio of customer rates and tariffs which will drive profitable business and deliver our revenue targets
• Responsibility and oversight of all Customer Spot Rate requests handled by the Sales team
• Establish and agree appropriate rating levels for individual customers and ensure accurate billing to the customer
• Initiate and lead business review meetings with customers as and when required
• Build strong relationships as a respected industry professional with customers and service partners
• Represent Air Canada Cargo at customer events, industry functions, business seminars and conferences
• Responsible for developing Performance Objectives and providing guidance to team incl. annual performance reviews for direct reports
• Conduct regular team meetings to ensure alignment
• Ensure the training needs of the team are met
• Establish and maintain strong working relationships with key functions within the Cargo Division, to drive the delivery of Air Canada Cargo’s overall business strategy 
• Constructive input into the further development of Air Canada Cargo’s BI Tools
• Active support for any commercial/business and ad-hoc projects as required

Qualifications

• A minimum of 5 years cargo experience, ideally with an airlines in a sales environment 
• Strong influencing, leadership and coaching/development skills
• Excellent relationship building skills, established customer relationships within the territory are an advantage
• Results focused and experience in managing a budget
• Ability to make decisions under pressure
• Strong organizational skills with the ability to manage multiple priorities
• Strong negotiation and influencing skills
• Excellent communication, presentation, and interpersonal skills
• Ability to assess, calibrate and take calculated risks
• Significant experience of setting and managing targets, and demonstrating corrective actions as required
• Computer literate – proficient in MS applications (PPT, Word, Excel)
• Ability to understand and work within different cultures/environments
• Excellent knowledge of European regional cargo operational standards, practices, and conventions
• Well established multi-national and local customer relationships within the territory
• Knowledge of local cargo market dynamics, practices and conventions
• Experience in an operational environment would also be an advantage
• Ability to communicate at a broad range of levels
• Attention to detail
• Commercial acumen

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Requirements: