Airport, Operations, Management, Office, operations

Administrative Operations Support Senior Coordinator

Last updated: 1 week ago
Expires: 1 week ago
Job Role:
Airport, Operations, Management, Office, operations
Not specified
Aircraft type:

Job description


IAMAW – Clerical
Dorval - Strategic Procurement & CRE
Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation
Perform operational and/or administrative duties of a complex nature requiring initiative and judgment.
Tasks / Responsibilities:
  • Create tables, graphs and prepare spreadsheets.
  • Sort and merge documents, reports, etc. 
  • Research data and prepare reports 
  • Edit and proofread 
  • Work under pressure 
  • Prepare, maintain, validate, input, and update data/files, records, documents, manuals, etc. 
  • Receive, index and revise manuals or data 
  • Prepare correspondence 
  • Receive and direct all incoming calls 
  • Provide assistance for outgoing calls, e.g. directory assistance, calling card 
  • Refer external customers to appropriate areas, e.g. departments, employees 
  • Assist other employees in the department
  • Arrange ground transportation for internal/external customers, e.g. taxis 
  • Arrange travel and appointments 
  • Liaise with internal/external customers 
  • Research, resolve, and respond to internal/external customer issues and queries, verbally and/or in writing 
  • Work with minimal or no supervision 
  • Design, compose, format and produce correspondence, reports and documents using a variety of software applications 
  • Prepare third party billings 
  • Handle cash/cheques and related documentation 
  • Verify and process invoices, claims and/or expenses 
  • Coordinate and make necessary arrangements for presentations, seminars, training sessions, interviews, etc. 
  • Build, update and maintain schedules and staff rosters 
  • Organize and prioritize workload to meet deadlines 
  • Comply with Government Regulations, Company Policies, Collective Agreement and procedures 
  • Administer Collective Agreements 
  • Control distribution and maintain Company and technical publications 
  • Maintain a high level of accuracy 
  • Operate specific department/Company software programs 
  • Develop and maintain schedules 
  • Maintain confidentiality at all times
  • Maintain and develop accurate maintenance and/or technical records 
  • Audit records 
  • Monitor equalization of overtime 
  • May be required to perform other related duties which do not affect the nature of the job

In addition to the above, may be required to perform the Tasks / Responsibilities as outlined in Assistant Coordinator and Coordinator Levels.



  • High School graduation

Skills / Knowledge:

  • Good communication skills, both written and verbal
  • Intermediate knowledge of Microsoft Office applications
  • Proficiency in spelling, punctuation and grammar
  • Knowledge of aircraft terminology
  • Aptitude for math
  • Aptitude for accuracy and detail


  • Minimum 2 years office experience

Specific Requirements:

  • Some positions may require lifting and climbing
  • Some positions require licenses, e.g. Driver’s, MOT, AVOP etc.
  • Some positions may require shift work and/or work staggered starting and stopping times
  • Some positions may be exposed to weather conditions
  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.
  • Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations. Please refer to Transport Canada site for more details.

Linguistic Requirements:


Bilingual (English and French) 


Diversity and Inclusion


Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.


As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.


Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.