Airport, Operations, Management, Office, operations

Job description

Description

• Deliver incremental agency revenue for Air Canada in Hong Kong, and exceed Air Canada’s fair market share in the agency channel.   
• Design agency fare products and manage fare utilization in the light of market intelligence to support Air Canada’s overall commercial objectives. 
• Fund our Future: Design, negotiate and manage the ongoing performance of agency incentive schemes, exceeding revenue targets within cost of sales budgets. 
• Work collaboratively with internal stakeholders to ensure successful delivery of agency incentive schemes, including Finance, Sales Planning, Legal and Tax. 
• Roll out ‘fit-for-purpose’ tactical incentives in response to an agile and rapidly evolving external market.  
• Reach New Frontiers: increase Air Canada’s reach with enriched content and products through local and global OTA partners.  
• Provide timely market intelligence to local sales and Revenue Management in the form of quantitative analyses (pricing and fares competitiveness), and qualitative market feedback.  
• Elevate Customer Experience: Conduct regular customer surveys with the travel trade to identify areas for improvement with sales support and the contact centre.  
• Host agency training seminars and regular engagement activities with the entire travel trade.  
• Increase completions of Air Canada’s training program for the travel trade: ACU (Air Canada University)  
• Represent Air Canada in the local trade bodies Agency Program Joint Council (APJC) & Local Customer Advisory Group (LCAG) 
• Key success metrics: agency revenue, agency market share, cost of sales, NDC adoption rate, NDC revenue, ACU completions  

Qualifications

• University degree in any discipline (Essential)  
• Consultative sales experience (Essential)  
• Airline sales experience (Essential) 
• Bilingual –English and Cantonese to native level of fluency, with a high level of proficiency in written English (Essential).  
• High level of autonomy and ability to collaborate with colleagues remotely and virtually (Essential)  
• Willingness to work across different time zones, and to attend meetings during after office hours occasionally (Essential)   
• Willingness to travel regionally and to Canada  
• Effective team player: empathetic and understanding of the needs of other stakeholders and team members.  
• Local expertise with a global perspective: ability to look for Air Canada’s commercial interests as a whole at a global sales level.  
• Excellent negotiation skills, interpersonal and communication skills 
• Strategic and innovative  
• Drive and strong desire to exceed targets

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Requirements: