Airport, Operations, Management, Office, operations

Job description

Description

• Responsible for the Attendance and Crew Productivity strategy across the In-Flight Services (IFS) bases.
• Leads the design and implementation of the IFS Bases programs, processes and manuals in accordance with prescribed regulatory provisions and the collective agreement.
• Responsible to drive opportunities for continuous improvement, cost reduction and safe and early return to work.
• Produce effective management of tracking/ measurement of absenteeism and provide a consistent infrastructure that demonstrates reduced Absences/ CAMS (Corporate Absenteeism and Management System) and work-related injuries and provides support for Return to Work Programs in order to achieve budget and productivity targets and support to crew members.  
• Maintain close relationships with Disability Management, Labour, OHS, Crew Scheduling, and Health and Safety when developing policies affecting any and all attendance programs.
• Act as the contact for CUPE when any concerns arise with any of the above programs.

• Lead the IFS engagement strategy including oversight of events for all IFS Cabin Crew and Management staff.
• In conjunction with the Operations Manager and Base GM’s/Director, develop and implement strategies to promote a culture based on engagement of strong performance with the mindset that “what gets recognized, gets repeated.”
• Improve business processes specific to IFS engagement events and ensure continual improvements in performance.
• Responsible for oversight of design and delivery of IFS perfect attendance program.
• Ensures effective use and promotion of the corporate Shine program and platform across IFS.
• Oversight of content management for employee engagement across all platforms: Move Me News, Service Director Memo etc., and overall approach. Ensure a level of consistency amongst the Bases for recognition events.

• Oversee the design and implementation of the IFS communication strategy, providing subject matter expert guidance to the Employee Communications team.
• Partner with Employee Communications for content development and execution support (ie. executive messaging, bulletin writing and distribution etc.).
• Responsible to review long-term OBR & Yammer feedback trends and develop strategy to take action on forecasted issues.
• Accountable to ensure IFS Communications are streamlined and packaged to Cabin Crew in valuable and digestible formats. 
• Act as central point of contact in IFS for Employee Communications team to:
  • Deploy corrective measures and communicate to IFS management and crew collective wins.
  • Benchmark new communication simplification methods to drive crew engagement.
  • Ensure communication integration when launching new product/service to drive consistency.

• Responsible to oversee a performance management program for IFS Cabin Crew that will be focused on the overall performance of our Cabin Crew, and specifically sub-optimal and non-performance with a view to improving the performance wherever possible.
• Foster a strong, collaborative relationship with CUPE and Chief Mediator/Arbitrator.
• Oversee strategy development to focus on development of Cabin Crew to reach their full potential.

• Responsible for IFS management and crew training development strategy, in partnership with training team, HR business partners and Corporate Talent. 

• Designs the strategy for Crew uniform compliance.
• Lead all IFS uniform requirements in line with Corporate Uniform Policies and Standards.
• Maintain oversight of uniform corrective measures and crew and crew uniform concerns.
• Work collaboratively with CUPE to address uniform concerns. 
• Maintain relationship with uniform supplier to ensure IFS needs are being addressed and prioritized.
• Represents IFS in the new uniform program.

Qualifications

• 10+ years of leadership experience in global airline environment
• 5+ years experience in a unionized environment, experience with CUPE preferred 
• Demonstrate experience in leading, motivating, coaching and recognizing
• Experience in managing large and complex projects; 
• Ideally has successfully completed the Flight Attendant training program and maintain ongoing qualifications however not required
• Excellent interpersonal, conflict resolution, and communication skills (written and verbal)
• Intercultural competence and consciousness
• Strong organizational skills and ability to create and achieve a vision
• Strong customer focus, recognizing our most important customer is our employee
• Strong analytical, comparative, innovative and creative skillsd
• Competitive awareness 
• Detail oriented
• Impartial and engaged
• Ability to meet deadlines, work under pressure and achieve multiple objectives
• Highly adaptable and flexible to support a 24/7 operation
• Airline / hospitality experience an asset, if airline, Inflight experience is a definite asset
• Experience in building a comprehensive framework to support an overall cultural objective within an organization
• Budget management

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Requirements: