Airport, Operations, Management, Office, operations

Workforce Attendance Manager

Last updated: 2 weeks ago
Expires: 2 weeks ago
Job Role:
Airport, Operations, Management, Office, operations
Not specified
Aircraft type:

Job description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
The Workforce Attendance Manager is responsible for managing daily absences for the Maintenance branch for front line employees covered by the IAMAW collective agreement.

  • Triage incoming phone calls and email correspondence from employees when reporting absences.
  • Review employee attendance records, help identify pattern absenteeism and take opportunities to coach. 
  • Provide timely resolution to employee’s inquiries, including concerns and/or issues and make sure to provide accurate information and find sensible solutions.
  • Manages, monitors and co-ordinates various activities and processes to achieve excellence in the areas of attendance.
  • Assist employees with understanding policy and procedures dealing with absenteeism.
  • Reviews daily absenteeism reports.
  • Work with Workforce Performance Managers to identify employees who may have pattern absenteeism.
  • Maintains appropriate and thorough documentation of all files. Ensuring accurate reporting, coding and audits are being completed.
  • Update injury claims for lost time reported incidents.
  • Forward thinking approach in continuously improving processes and procedures. 
  • Foster strong relations with all partnering branches to support initiatives and directives for Maintenance branch.
  • Commitment to continuously improve skillset in areas of employee wellness, emotional intelligence, mental health awareness, diversity, and inclusion. 
  • Commitment to learning, staying current and understanding HR Policy, Collective Agreements and legislations pertaining to absenteeism and accommodation. 
  • Maintain accurate reporting and data entry. 
  • Effectively substantiate employee files by ensuring medical information is received and processed according to policies and procedures. Ensure filing and documentation is maintained to provide employee files to Labour Relations. Attend arbitrations as a witness when required. 
  • Assist with employees return to work by identifying and offering modified work opportunities.
Safety Responsibilities:
  • Ensure that risks related to safety and security are addressed, root cause identified, and corrective measures implemented. Supports ACM managers and frontline staff within their regions to ensure that safety, security and service standards are observed, monitored and practiced consistently by conducting on-going self-audits. Where self-audit or regulatory audit activities have revealed vulnerabilities, ensure identification of root cause, implementation of corrective measures to address them, as well as a means to verify effectiveness.
  • Responsible for the safety of operations within their region. Oversees and supports the implementation and audit of Air Canada SOPs (Standard Operating Procedures), as well as the regular follow up meetings with stakeholders internally, and externally, by ACM managers.
  • Ensures compliance with standards of IOSA, SMS and other applicable authorities. 
  • Responsible for supporting the Maintenance branch for safety, security, and customer service activities within responsible region.
  • Anticipates and identifies safety, security, service, and operational problems, and resolves them with the branch safety team while maintaining the focus on safety.


  • Possess at least a high school diploma
  • Airline experience, with knowledge of Operations 
  • Ability to work in multiple software/suites including Microsoft office, at a minimum intermediate level. 
  • Knowledge of collective agreements and managing a unionized workforce (an asset)
  • Effective communication skills and interpersonal skills 
  • Knowledge of Workers Compensation Boards, including CNESST policy and guidelines
  • Resilient and adaptable leader
  • Ability to work independently with minimum supervision in a fast-paced environment, while managing multiple tasks, prioritizing and making effective decisions.  
  • Strong leadership and managerial courage skills
  • Available to work a flexible work schedule that includes days, evenings, statutory holidays, weekends and overnight shifts.
Conditions of Employment:
  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates. 

Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.