Airport, Operations, Management, Office, operations

IOC Operations Coordinator

Last updated: 1 month ago
Expires: 2 weeks ago
Job Role:
Airport, Operations, Management, Office, operations
Aircraft type:
Hong Kong

Job description

Role Introduction

Reports To: Duty Manager Integrated Operations Centre

Department: IOC - Integrated Operations Centre


To assist the DMIOC to manage the day-of-operations and take corrective actions to ensure schedule integrity.


Key Responsibilities

  • Managing all operational issues that relate to schedule integrity, safety and security of Cathay Pacific and Air Hong Kong.
  • Keeping the Duty Manager IOC informed of any significant disruptions, and any other disruptions that may affect relevant sections within the three airlines.
  • Identifying and analyzing problems that may affect normal operations, as well as 
  • implementing and coordinating corrective actions.
  • Coordinating information flows with Crew Operations Executives, Flight Dispatch 
  • Coordinators, Maintenance Controllers, Maintenance Planners, Assistant Managers Customer Journey and Recovery, HKIA Hub Control staff, Cargo Revenue Duty Officers and outport personnel.
  • Coordinating Corporate Incident or Emergency and Accident response procedures as directed by the Duty Manager IOC.
  • Ensuring the IOC Controllers perform their duty in a satisfactory and professional manner.
  • Deputizing as Duty Manager IOC when required.
  • Maintaining operational and technical knowledge by attending initial and refresher courses as stipulated in the IOC Training and Development Manual.
  • Attending other operational courses as required by the Head of IOC.
  • Fulfilling the annual Route Familiarization requirement.



  • Good knowledge of operations control, crewing, flight dispatch, customer services and cargo.
  • Understanding of airline commercial factors.
  • Understanding of aircraft Minimum Equipment Lists (MEL) and Dispatch Deviation Guides (DDG).
  • Ability to interpret operational information, e.g. Notams, weather forecasts.


  • Strong analytical and problem solving skills.
  • Strong communications and interpersonal skills.
  • Excellent attention to detail.
  • Good command of written and spoken English.


  • Minimum seven years in airline industry, preferably in operations control.
  • Good command of written and spoken English.

Application Deadline: 19 May 2023

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.