Airport, Operations, Management, Office, operations

Manager, Process and Performance

Last updated: 1 month ago
Expires: 1 month ago
Job Role:
Airport, Operations, Management, Office, operations
Not specified
Aircraft type:

Job description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Reporting to the Senior Director, Line Maintenance Operations, the Manager, Process and Performance will be responsible to manage the process improvement initiative pipeline within the business units. This position will be responsible to monitor and analyze process performance, identify improvement opportunities, and prioritize them with the BU Leaders. Proactively collaborating will all stakeholders, the incumbent will lead and deliver process improvement initiatives (tiger teams) and ensure the use of the proper resolution tools in order to generate sustainable performance. Creates a positive and collaborate environment for employees to foster lean thinking resulting in actions.
Accountabilities (Responsibilities):
  •  Lead performance review meetings and maintain the action log using the ACM MOS standard process. 
  • Define Key Performance Indicators to measure performance and create the proper behaviors within the BUs. Monitor and analyze performance trends to take appropriate actions. 
  • Identify performance improvement opportunities and develop the improvement strategy with the business unit leaders. Select projects based on value creation to achieve the yearly objectives. 
  • Lead tiger teams and business unit initiatives, facilitate work sessions for the assigned projects and report progress to the BU Leads and at the ACM IMO or at the ACM Performance Reviews when required. 
  • Work in collaboration with Business Application Specialists and IT Partners to resolve system issues and improve process performance. 
  • Lead cost reduction activities within the BU and collaborate with other managers and stakeholders to successfully achieve targets. 
  • Lead problem-solving and decision making at the initiative level to ensure quality throughout the initiative life cycle. Identify project risk and issues, implement mitigating actions to remove roadblocks and escalate as required. 
  • Benchmark best practices and serve as a key adviser for the BU Leaders in establishing the best strategy. 
  • Budget responsibility relating to operational improvement to meet established targets. 
  • Develop Business Case and AFC for future changes required for the Business Units. Present business cases to ACM senior leadership when required. 
  • Work in collaboration with the BPMs and Regulatory Compliance to document processes, including process maps, and coordinate control manual updates to reflect most current processes related to each BU. 
  • Train and coach the different teams with learnings from initiatives & best practices and provide technical support to the project teams in alignment with OE Tools and Methodologies such as Lean and Six Sigma. 
  • Promote change and ensures initiatives have an effective change management /communication plan aligned to Flight Path, Rise Higher and corporate requirements.  
  • Provides opportunities for frontline innovation and best practice replication. 
  • Perform all other duties as required to support the team.
Factors and Sub Factors
  • Work Experience (Previous work experience that is related to the job) 
  • Education (Minimum Education required) 
  • Budget / Finance Authority 
  • Impact (Level at which work performed will have an effect on; Team, Department, Branch, Organisation) 
  • Supervisory Extend (Level at which the job requires supervision) 
  • Influential Level (Level at which the job requires to influence the behaviour/ decisions of others) 
  • Thinking Environment & Challenge 
  • Decision-making (Degree of organizational empowerment for decision-making) 
  • Physical Effort (Level of physical effort or uncomfortable position) 
  • Sensory and Dexterity Effort (Level of coordination and manual dexterity where accuracy and speed are essential, how often is the sensory required) 
Working Conditions: 
  • Physical environment (Physical work conditions in which the job needs to be performed; exposure to unpleasant or disagreeable conditions) 
  • Psychological environment (Level of mental stress & pressure resulting from the job)


  • University degree in a relevant field (Operations Management, Industrial Engineering, etc.) with experience with global airline and/or line maintenance a definite asset, delivering benefits. 
  • 7+ years of experience in continuous improvement, lean methodologies or equivalent  
  • Green or Black Belt in Lean Six Sigma Certification. PMP an asset. 
  • Demonstrated ability to apply agile and lean six sigma methodology as needed in initiatives 
  • Ability to thrive in highly complex environments 
  • Experience in Change Management. 
  • Sense of initiative, self-discipline and proactive thinking.  
  • Strong analytical skills. 
  • Proven ability to work well under pressure and with minimal supervision.  
  • Strong organizational skills with an aptitude to juggle priorities to meet deadlines.  
  • Strong sense of collaboration and teamwork. 
  • Proven ability to train and coach others. 
  • Effective communication skills and ability to influence and persuade others to action. 
  • Excellent written and verbal communication, ability to prepare presentation and simplify messages. 
  • Proficiency in MS Office Suite, BPM and ERP systems 
  • Ability to travel.
Conditions of Employment:
  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates. 
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.