Airport, Operations, Management, Airport staff

Customer Services Officer (Part-time)

Last updated: 1 week ago
Expires: 3 weeks from now
Job Role:
Airport, Operations, Management, Airport staff
Not specified
Aircraft type:
Hong Kong

Job description

Reports to: Service Excellence Lead

Department: Airport Services Delivery (ASD)

Role Introduction

If you are attracted by the dynamic airport operations and hold a strong passion in providing a great customer experience, we look forward to welcoming you to join our largest airport servicing team at Hong Kong International Airport.

Being the face of a great Airline, you will be interacting with passengers from different cultures, putting our passengers at ease before their flights. At times, you will be acting as a Brand Ambassador to tackle challenges brought to you by various factors.

Key Responsibilities

  • Be the brand representative to provide great customer experience at the airport and designated pre-flight registration locations
  • Deliver a seamless airport experience to our passengers from check-in to boarding
  • Provide efficient and courteous assistance at various locations such as check-in counters, departure and arrival areas
  • Prepare flight related documentations to ensure safe and an on-time operations
  • Part-time basis with a minimum working hours requirement of 80 hours per month



  • Being part of a world-class service brand to be proud of
  • World-class training 
  • A safe and collaborative working environment which embraces a diverse and inclusive culture
  • Discounted travel for employees
  • Annual leave entitlement



  • Right to work in Hong Kong
  • Minimum age of 18
  • Good command in spoken English. Proficiency in Cantonese and Mandarin are an advantage
  • Flexibility to work on shift schedules (between 0500-0200, including weekend and public holidays)
  • Experience in hospitality or service industry would be an advantage


Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

*Terms and Conditions Apply.

For any frontline recruitment related enquiries, please reach out to us by Whatsapp +852 2747 2298