Airport, Operations, Management, Office, operations

Job description

Description

• Liaise with 3rd party vendors in regular review of contractual agreements that our standards are met.
• Monitor out station performance and cabin services operations worldwide.
• Ensure that vendors meet the Service Level Agreement’s requirements and performance expectations. 
• Identify process improvements and provide recommendations to reporting manager 
• Identify performance issues on cabin services and work with Station Managers to meet standards 
• Develop KPIs and processes to improve performance 
• Review vendor invoices for the Cabin organization including the review and verification of supplier invoices. 
• Attend production/operations conference calls and provide status of third-party performance.
• Provide routine weekly and monthly performance reports on services, as well as ad hoc reports required to support the business.
• Review the Cabin Services grooming program for new stations, third party, new fleet introductions and aircraft modifications.
• Identify best practices for out stations
• When required, perform reviews at out stations on Cabin services performance 

Qualifications

• Certification from an accredited college or university in Aircraft / Business / Administration, or equivalent.
• Minimum 5 years relative experience in operation, training, process development, communications in an airline environment.
• Strong communication skills with the demonstrated ability to lead motivate and develop personnel to achieve operational objectives within a multi-disciplinary organization.
• Familiar with Transport Canada aviation regulations and norms (an asset)
• Strong orientation towards change management and focused on measurable results.
• Familiar with Health Canada regulations and norms (an asset)
• Demonstrated capability to carry out projects independently to their successful completion within the budgeted time and cost.
• Ability to engage, motivate, and facilitate a cross-functional work team to achieve objectives.
• Must possess excellent and demonstrable project management skills and experience in delivering large projects.
• Demonstrated experience in cost/benefit tracking and strong analytical skills.
• Fully proficient with Microsoft Office software (i.e., Word, Excel, PowerPoint), and use of the internet.
• Excellent analytical abilities, strong interpersonal and communication skills
• Excellent verbal and written communication skills in English and French.
• Excellent time management skills, ability to shift priorities on an ad hoc basis and flexibility with working hours.  
• Knowledge and understanding of communications practices, tools and techniques is a plus.
• Advanced writing and editing skills.

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Requirements: