Airport, Operations, Management, Airport staff

Baggage Claims Coordinator - In anticipation of

Last updated: 2 days ago
Expires: 1 week from now
Job Role:
Airport, Operations, Management, Airport staff
Not specified
Aircraft type:

Job description


Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.  

Air Canada, recently ranked Best International Airline in North America, is currently looking for customer-orientated individuals who exhibit a patient and understanding attitude towards customers and able to provide resolutions to their concerns.  

We offer a competitive starting salary of $23.30  with a comprehensive benefits package:  

  • Medical and dental insurance;  
  • Pension plan.  

 Key responsibilities:  

  • Sort and create files according to quality standards  
  • Prepare Prorates  
  • Provide support by maintaining various types of reports, files and data systems  
  • Prepare bank transfers   
  • Liaise with Baggage Claims Representatives  
  • Receive, deliver and pick up boxes, incoming mail, parcels, etc for Baggage Claims  
  • Update and input data.  
  • Operate office equipment.  
  • Complete tasks in a timely and accurate manner.  
  • Provide feedback to leads and management in order to promote continual improvement of Air Canada’s customer service delivery  
  • Maintain confidentiality at all times.  
  • May be required to perform other general office and administrative tasks which do not affect the nature of the job.  


  • Strong computer skills (Word, Excel, Databases, Powerpoint, Access)   
  • Strong interpersonal and teamwork skills  
  • Strong organizational and decision-making skills. 
  • Strong time-management skills and an ability to work autonomously.  
  • An ability to adapt, to not only new procedures and policies, but new technology.  
  • Customer service background  

  Conditions of Employment  

  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.    

Lingusitic Requirements

Bilingual preferred   

Diversity and Inclusion  

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.  

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.  

Air Canada thanks all candidates for their interest; however, only those selected to continue in the process will be contacted. 

*We require bilingual representatives to provide service to our English-speaking clients all around the world.