Airport, Operations, Management, Office, operations

Manager, Processes and Performance – Maintenance Operations Control

Last updated: 1 week ago
Expires: 1 week ago
Job Role:
Airport, Operations, Management, Office, operations
Not specified
Aircraft type:

Job description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Reporting to the Sr Director, MOC, the Manager, Processes and Performance – MOC will be responsible to manage the process improvement initiatives within the business unit.  This position will be responsible to monitor and analyze process performance, identify improvement opportunities, and to prioritize them with the Business Unit (BU) Leaders.   Proactively collaborating will all stakeholders, the incumbent will lead and deliver process improvement initiatives (i.e tiger teams) and ensure the use of the proper resolution tools in order to create sustainable results. The incumbent is responsible to take initiatives to train relevant teams on lean methodologies, and to create a positive and collaborative environment for MOC team to foster lean thinking, resulting continuous improvement.
Key Functions & Accountabilities:
  • Lead MOC/ and ACM performance review meetings and maintain the action log using the ACM MOS standard process. 
  • Define and manage Key Performance Indicators (KPI) to analyze and measure MOC performance targets to effect necessary behavioral changes within the BU.  
  • Monitor performance trends to take appropriate actions on adverse trends. 
  • Identify performance improvement opportunities and develop the improvement strategies in coordination with BU leaders.  
  • Participate in annual ACM / BU performance review (KPIs), budgeting and goal setting exercises to select new KPIs, projects and initiatives based on short-term and long-term corporate objectives. . 
  • Lead tiger team and business unit initiatives, facilitate work sessions for the assigned projects and report progress to the BU Leads and at the ACM IMO or at the ACM Performance Reviews when required. 
  • Work in collaboration with Business Application Specialists and IT Partners to resolve system issues and improve tools available to monitor and analyze performance. 
  • Lead cost reduction activities within the BU and collaborate with other managers and stakeholders to successfully achieve targets. 
  • Lead problem-solving and decision making at the initiative level to ensure quality throughout the initiative life cycle. Identify project risk and issues, implement mitigating actions to remove roadblocks and escalate as required. 
  • Participate in bench-marking exercises as required to improve and / or develop new KPIs or strategies for continuous improvement.  
  • Budget responsibility relating to operational improvement to meet established targets. 
  • Develop Business Case and AFC for future changes required for the Business Units. Present business cases to ACM senior leadership when required. 
  • Work in collaboration with the BPMs and Regulatory Compliance to document processes, including process maps, and coordinate control manual updates to reflect most current processes. 
  • Train and coach teams within the BU on best practices and provide technical support to the project teams in alignment with OE Tools and Methodologies such as Lean and Six Sigma. 
  • Promote change and ensures initiatives have an effective change management /communication plan aligned to Flight Path, Rise Higher and corporate requirements.  
  • Provides opportunities for frontline innovation and best practice replication. 
  • Perform all other duties as required to support the team.


  • University degree in a relevant field (Operations Management, Industrial Engineering, etc.) with 5 years of experience in a maintenance organization/vendor management, delivering benefits. 
  • Green or Black Belt in Lean Six Sigma Certification. PMP an asset. 
  • Demonstrated ability to apply agile and lean six sigma methodology as needed in initiatives 
  • Ability to thrive in highly complex environments 
  • Experience in Change Management. 
  • Sense of initiative, self-discipline and proactive thinking.  
  • Strong analytical skills. 
  • Proven ability to work well under pressure and with minimal supervision.  
  • Strong organizational skills with an aptitude to juggle priorities to meet deadlines.  
  • Strong sense of collaboration and teamwork. 
  • Proven ability to train and coach others. 
  • Effective communication skills and ability to influence and persuade others to action. 
  • Excellent written and verbal communication, ability to prepare presentation and simplify messages. 
  • Proficiency in MS Office Suite, BPM and ERP systems 
  • Ability to travel at short notice
Conditions of Employment:
  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates. 
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.